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The Technical Customer Support Specialist at Spotnana is responsible for delivering exceptional customer service to B2B clients, troubleshooting issues using various platforms like Salesforce and Jira, providing guidance via chat and email, and maintaining documentation. This role requires engaging effectively with customers, owning communication from start to resolution, and participating in project deliverables to help ensure a top-tier customer experience.
As a Software Engineer in Testing at Spotnana, you will develop automation frameworks and tools for quality assurance, optimize testing cycles, and ensure timely delivery of high-quality software. You will lead by example, communicate progress, and collaborate with stakeholders while leveraging your expertise in coding and automation frameworks.
The Software Development Engineer in Test will develop and enhance automation for testing various Spotnana services and applications, establish quality assurance metrics, and optimize testing cycles. Responsibilities include defining project scopes, identifying risks, and ensuring timely delivery of high-quality software solutions while collaborating with stakeholders.