Jobs at Soho House & Co

Welcomes members and guests, manages high-volume calls and reservations, provides information about facilities and events, handles guest concerns, maintains reception and coat-check areas, supports guest-list operations, and assists with training new hires. The role requires hospitality experience, strong communication, reservation-system proficiency, calm problem-solving, and a professional, guest-first approach.

Drive revenue for private hire, groups, and events by developing new business, managing client relationships, reactivating dormant accounts, and promoting Soho House Amsterdam. Conduct client meetings, site inspections, networking, and outbound sales activities. Monitor market trends, maintain CRM records, report performance, support commercial strategy, and coach sales and events team members.

Leads daily operations at a Soho House property in partnership with the General Manager. Oversees food and beverage, front office, rooms, housekeeping, maintenance, reservations, service standards, staff retention, member and guest experience, compliance, profitability, and operational improvement. Develops goals, reviews performance, executes action plans, supports hiring and employee development, and collaborates with marketing, finance, events, facilities, and other departments to deliver exceptional service and business results.

Lead hotel revenue strategy by developing pricing plans, optimizing inventory and distribution, monitoring market performance, maintaining forecasts, and delivering revenue reporting. The role collaborates with sales, marketing, and operations, leads revenue meetings, interprets competitive indexes such as ARI, MPI, and RGI, and drives innovation and continuous improvement across revenue processes and systems.

Supports membership operations through CRM administration, reporting, dashboards, payment issue resolution, system testing, membership credits, inventory, orders, and stakeholder support. Coordinates with Marketing Cloud, Salesforce, payments, and support teams; owns operational workstreams, resolves process and system issues, maintains training materials, and helps deliver system changes and new site openings.

Support onboarding, personnel administration, internal newsletters and communications, and colleague inquiries. The intern will receive training while gaining exposure to recruitment, sickness management, employee relations, and broader HR activities in a hospitality environment.

Lead the UK learning and development strategy, overseeing talent frameworks, succession planning, performance development, leadership programmes, mentorship, apprenticeships, graduate programmes, and management training. Advise senior stakeholders, manage three L&D Managers, align regional initiatives with global people strategy, embed AI and digital learning, and measure programme impact through data, feedback, and business outcomes. Hospitality training and coaching experience is essential.

Leads global membership strategy execution across assigned Houses, translating centralized frameworks into local plans that improve retention, engagement, applications, intakes, and revenue. Manages churn-reduction initiatives, onboarding, acquisition, new-opening hypercare, performance reporting, segmentation, and predictive churn insights. Partners with regional, House, data, marketing, operations, communications, digital, and member-success teams to prioritize actions, resolve risks, test improvements, and share successful practices globally.

Manage Soho House membership relationships, recruitment, retention, applications, and committee operations. Serve as the primary member-facing representative, resolve concerns, oversee membership administration, support member events, welcome new members, and develop local creative-industry networks. Promote the club, manage guest and VIP access, contribute to event guest lists, and educate staff on membership generation.

Manage the hotel's inventory by receiving and inspecting deliveries, verifying purchase orders, organizing and labeling stored goods, distributing supplies to departments, maintaining accurate records, conducting inventory counts, and reconciling discrepancies.

Provides welcoming front-of-house service for members and guests at a private members club. Responsibilities include answering high-volume calls, managing reservations and guest lists, handling coats and belongings, resolving guest concerns, maintaining the reception area, sharing feedback with management, and supporting new-hire training. The role requires luxury hospitality or private club experience, strong communication, reservation-system proficiency, and composure under pressure.

Welcomes members and guests, manages high-volume calls and reservations, provides information about club services, maintains reception and coat-check areas, handles guest concerns, supports guest-list operations, communicates feedback to management, and assists with training new hires. The role requires polished communication, discretion, hospitality expertise, reservation-system proficiency, and the ability to remain calm while delivering luxury front-of-house service.

Oversee property accounting operations, including invoicing, payment and accounts receivable reconciliations, cash management, VAT ledger reconciliation, SII reporting, financial recordkeeping, and administrative support. The role requires accurate financial reporting, compliance with internal controls, discrepancy resolution, and effective management of multiple deadlines in a fast-paced hospitality environment.

Supervise private events and group bookings from inquiry through completion, including proposals, contracts, event setup, food and beverage, room coordination, reports, and client communication. Lead two coordinators, conduct venue inspections, support VIP and group stays, coordinate with hotel departments, assist with invoicing, and help maximize event and booking opportunities. The role requires strong organization, communication in English and Dutch, hospitality experience, and flexible availability.

Leads the performance, strategy, growth, and operational standards of Soho House’s public restaurant portfolio across the UK and Europe. Coaches General Managers, drives profitability, talent development, succession planning, guest experience, compliance, new openings, refurbishments, and brand evolution. Partners with senior leadership and central teams on commercial planning, budgeting, marketing, recruitment, finance, and long-term business development while conducting site visits and overseeing multi-market restaurant operations.

Build and manage the venue’s membership network by attracting and approving new members, meeting membership targets, supporting events, and maintaining a high-quality member experience. Responsibilities include networking with creative-industry leaders, managing membership committees, engaging members through communications, resolving issues and complaints, handling membership administration, monitoring local trends, and collaborating with global membership teams.

Welcomes and assists gym members and guests, manages access and membership administration, promotes memberships and wellness initiatives, monitors equipment and facility safety, maintains cleanliness, handles enquiries and issues, and supports smooth daily gym operations while delivering a warm, personalised experience.

Support risk-based internal audits and enterprise risk management across finance, operations, IT and group functions. Plan and execute control testing (including SOX/ICFR/ITGC), document findings, track remediation, perform fraud assessments, maintain RCMs and KRIs, and prepare reports for senior stakeholders while partnering with process owners to strengthen controls and embed risk practices.

The role involves participating in a year-long Management Trainee Programme focused on developing hospitality management skills through hands-on experience, mentorship, and exploration of key operational functions.

Soho Farmhouse Ibiza is hiring various hospitality roles including waiters, bartenders, receptionists, and housekeeping staff. Ideal candidates are passionate about customer service and personal growth.