Jobs at Soho House & Co

The People Coordinator will provide HR support, manage onboarding, maintain records, assist with compliance, and facilitate employee engagement activities.

Lead security, licensing and safety across London sites, manage investigations, CCTV/alarm contracts, liaise with police and authorities, advise on manned guarding and event security, deliver training, and prepare counter-terror risk assessments to maintain member and staff safety.

Lead and supervise the front desk team to deliver high-standard check-in/out and guest service. Train and mentor staff, manage reservations via the PMS, handle escalations, coordinate with operations, prepare performance reports, and support recruitment and scheduling to ensure a seamless guest experience.

Lead and implement the group's global transfer pricing strategy, build intercompany pricing frameworks, manage TP risk and audits, oversee master and local file documentation per OECD guidelines, review intercompany financing and management service recharges, and collaborate with finance, legal and local teams to ensure compliance and remediate TP issues.

Manage property accounting for Soho House Barcelona: process invoicing, reconcile payments, AR and VAT ledgers, prepare SII VAT reporting, manage cash and balance sheets, and support general accounting tasks.

Lead and supervise the front desk team to deliver exceptional member and guest service. Manage high-volume phone lines, reservations, data accuracy, daily reports, shift rotas, training/onboarding, and resolve guest issues while maintaining a clean, safe reception environment and building member relationships.

Provide first-level IT support for hardware, software and networks; manage IT equipment, installations and asset tracking; operate and support cinema, projection and AV systems for events; coordinate vendors and ensure IT/Cinema areas are maintained and event-ready.

Welcome members and guests, manage spa, gym and training bookings, maintain a clean reception, collect laundry, resolve guest issues, communicate feedback to management, and train new hires to Soho House standards.

Paid mandatory internship supporting People & Development with applicant administration, interview coordination, employee queries, Diversity & Inclusion activities, database maintenance, event and training planning, internal communications (Workvivo), and ad hoc projects. The role is a hands-on learning position beginning January 2027 for students requiring an internship.

Senior leadership role overseeing all spa operations: drive commercial performance, maximise treatment utilisation and retail sales, manage budgets and KPIs, lead and develop therapists and front-of-house teams, ensure exceptional member experience and operational excellence, and collaborate with cross-functional teams on wellness initiatives.

The Seasonal People Admin will support people operations, manage stakeholders, and provide HR services in a fast-paced environment.

Greet members and guests, manage bookings and member lists, support spa and gym operations, maintain a clean reception area, handle member feedback and issues in real time, train new hires on Soho House standards, and promote a welcoming atmosphere.

Lead Front Office operations for Soho House Los Cabos, overseeing butlers, receptionists, member services, reservations and concierge. Manage staffing, hiring, onboarding, training, budgets, payroll, inventory ordering, guest correspondence, disputes, VIP communication, and implement processes to enhance member and guest experience.

Drive private event and room sales, develop business opportunities, manage event planning and operations, liaise with clients and internal teams, meet revenue targets, create promotional activity, and ensure high-quality, cost-effective, profitable events while maintaining strong client and vendor relationships.

The Guest Services role involves welcoming guests, handling reservations, responding to inquiries, and ensuring excellent customer service in a busy hotel environment.

Partner with local leadership to manage HR operations for Soho House Beach Los Cabos and Cecconi's: ensure legal compliance, recruitment, onboarding, benefits and payroll administration, compensation benchmarking, training and development, employee relations, investigations, performance management, turnover analysis, safety programs, and manager coaching through hiring, discipline, and terminations.

Supervise a 10+ person membership support team delivering member service across the Americas. Coach, train, allocate daily tasks, manage SLAs and escalations, handle VIP/member complaints, own case management and reporting (Salesforce/Akixi), and improve operational procedures and onboarding documentation.

Maintain cleanliness, organization, and stock control of kitchen utensils. Support kitchen operations by ensuring all cookware and tools are clean, stored correctly, and available when needed.

Welcome and register members and guests, manage high-volume phone and reservations, run cloakroom and guestlist duties, assist with lost items, maintain a clean reception area, resolve guest issues, and build member relationships.

Partner with FP&A and senior stakeholders to deliver commercial and strategic analysis, own trading insights and executive KPIs, build and automate dashboards, develop end-to-end data models and pipelines (dbt), and enable AI-driven self-serve analytics for business decisions.