Jobs at Soho House & Co

Lead and manage high-profile member relationships and an Account Management team across Soho House. Own onboarding, billing accuracy, escalations, SLAs, SOPs and personalised member experiences. Collaborate cross-functionally with Events, Partnerships, Operations and Data to deliver service excellence, reporting, churn mitigation and performance improvements. Drive team training, quality monitoring and member retention for luxury, high-net-worth clients.

Lead conceptualisation and delivery of ~100 premium global events yearly, designing distinctive member experiences, managing logistics, budgets, cross-functional teams, vendor partnerships, H&S compliance, reporting, and continuous improvement to drive retention, engagement, and ROI.

Greet members and guests, manage high-volume phone and reservation queries, maintain reception and coat check areas, resolve guest issues in real time, assist with guest retrievals, train new hires on standards, and keep up-to-date knowledge of club facilities, events, and policies to ensure a polished, hospitable experience.

Drive high-value membership sales by managing a disciplined pipeline, performing high-volume outreach and 20+ prospect meetings weekly, qualifying prospects, closing sales (target 150/year), and handing off new members to Account Management while reporting pipeline metrics and market insights.

The Events Operations Manager oversees the execution of private and member events at Soho House Amsterdam, ensuring high-quality service and collaboration between teams. Responsibilities include managing day-to-day operations, planning events on time, leading event execution, and maintaining relationships with partners.

The Spa Supervisor will manage daily operations, lead the spa team, ensure cleanliness, and maintain a luxurious environment, while handling guest feedback and support staff training.

Greet members and guests, manage high-volume phone and reservation inquiries, maintain reception and coat check, resolve guest issues, support guest services and train new hires, and keep up-to-date knowledge of club offerings and policies.

Lead and manage membership operations for a private members' house: run membership committee and approvals, oversee administration team, reduce cancellations, promote and onboard members, support events and VIP access, enforce house standards and policies, develop local networks, and train staff to source and identify membership candidates.

Manage day-to-day finance operations (AP/AR, cash, inventory), prepare MIS and month-end reporting, support budgeting and variance analysis, ensure tax compliance and audits, enforce controls, and lead the finance team while partnering with F&B operations.

Manage global social content for a six-month FTC: create channel-first content, run Instagram Stories and broadcast channel, coordinate shoots and local teams, track performance analytics, optimise for engagement, traffic and conversions, and maintain a cohesive brand voice.

Provide health, fire and food safety subject-matter expertise across London sites, conduct audits and investigations, create and maintain risk assessments and safe systems of work, ensure statutory compliance, deliver and develop safety training, and support HSS initiatives to drive safety culture and continuous improvement.

The Growth Director, Partnerships is responsible for leading experiential partnerships, expanding global event presence, managing hospitality products, securing new marketing partnerships, and nurturing relationships with top brands, all while ensuring strategic brand growth.

The People Coordinator will provide HR support, manage onboarding, maintain records, assist with compliance, and facilitate employee engagement activities.

Lead strategy, negotiation, and lifecycle management of lifestyle partnerships to drive revenue and member value. Manage partner onboarding, activations, KPIs, budgeting, reporting, and cross-functional collaboration. Grow and renew partnerships, mentor team members, support new openings, and present performance to leadership while identifying new opportunities and partnership products.

Support daily spa operations and supervise therapists and attendants to deliver high-quality massages, facials and body treatments. Assist recruitment, onboarding and training, manage bookings, rotas, stock and supplier liaison, enforce health & safety and hygiene standards, handle guest feedback, and control labour costs while maintaining luxury ambience.

As Head Receptionist, you will oversee the front desk team, ensure exceptional service, manage reservations, and train new team members.

Manage the Soho environment to ensure a distinctive dining experience, oversee financial objectives, plan menus, resolve guest complaints, and develop staff. Ensure compliance with health, safety, and legal standards while promoting a company culture.

The Accountant will support the financial operations by maintaining records, processing transactions, preparing reports, and ensuring compliance with regulations.

The role involves participating in a year-long Management Trainee Programme focused on developing hospitality management skills through hands-on experience, mentorship, and exploration of key operational functions.

Soho Farmhouse Ibiza is hiring various hospitality roles including waiters, bartenders, receptionists, and housekeeping staff. Ideal candidates are passionate about customer service and personal growth.