Jobs at Soho House & Co

Welcomes spa members and guests, manages reception, phone inquiries, reservations, deliveries, coats, guest lists, and facility information. Resolves guest concerns, maintains a clean and safe reception area, communicates feedback to management, supports a positive atmosphere, and assists with training new hires. Requires front-desk experience, luxury hospitality or private club experience, strong communication and coordination skills, reservation-system proficiency, and calm problem-solving.

Welcomes members and guests, manages check-ins, bookings, inquiries, payments, and spa or fitness service reservations. Supports membership sales, maintains a welcoming reception area, coordinates with fitness, spa, and housekeeping teams, and delivers professional service while protecting confidentiality and data privacy.

Receives, inspects, stocks, secures, and distributes food, beverage, and other supplies. Maintains warehouse organization, verifies invoices and shipment quantities, monitors inventory levels, supports sanitation and safety compliance, and conducts property walk-throughs. The role requires physical stamina, lifting up to 50 pounds, and extended periods of standing and movement.

Manages daily building and facilities operations, including maintenance, cleaning, security, compliance, and contractor coordination. Leads onsite teams, oversees planned and reactive maintenance, conducts inspections, maintains records, responds to emergencies, and supports sustainability initiatives. The role also coordinates with front-of-house teams to minimize disruption and ensure a safe, functional, high-quality experience for members and visitors.

Leads Soho House’s global Member Support and Member Success functions, setting service strategy, operational standards, retention initiatives, and lifecycle engagement programs. Oversees global teams, outsourced partners, workforce planning, SLAs, escalations, budgets, and commercial outcomes. Drives automation, self-service, process redesign, voice-of-customer programs, and cross-functional collaboration to improve satisfaction, loyalty, lifetime value, and revenue while reducing churn.

Greet members and guests, manage high-volume phone and reservation inquiries, maintain reception area, handle coat check and guest lists, resolve guest issues in real time, support training and communicate member feedback to management while maintaining up-to-date knowledge of club offerings.

Provides welcoming front-of-house service for members and guests at a private members club. Responsibilities include answering high-volume calls, managing reservations and guest lists, maintaining reception and coat-check areas, resolving guest concerns, sharing facility and event information, and supporting member relationships. The role also assists with new-hire training and requires luxury hospitality or private members club experience, strong communication, and proficiency with reservation systems.

Leads recruitment across Soho House properties, restaurants, and shared workspaces. Responsibilities include high-volume sourcing, screening, interviewing, recruitment process management, candidate communications, manager coaching, recruitment events, new-opening hiring strategies, process improvement, and training hiring managers. The role partners with senior recruitment leadership and general managers to address hiring gaps and maintain a positive candidate experience.

Leads consolidated tax reporting for a multinational group, including US and UK GAAP tax provisions, forecasting, cash tax management, effective tax rate reporting, audits, CbCR, Pillar Two, and QDMTT submissions. The role also owns tax reporting process improvements, ERP integration, potential tax software implementation, and stakeholder coordination across the UK, US, auditors, and external providers.

Own and administer Soho House’s UK Dayforce HCM platform across HR, payroll, workforce management, reporting, benefits, and talent modules. Responsibilities include configuration, legislative compliance, data quality, upgrades, UAT, integrations, reporting, change control, stakeholder support, training, and process automation. The role partners with HR, Payroll, Finance, IT, Reward, Compliance, and Troncmaster teams, including preparation for UK tipping legislation and support for broader people systems projects.

Leads a specialist insight and analytics function within Commercial Finance, driving forward-looking trade performance, pricing, cost management, forecasting, and growth initiatives. Partners with Digital and Data Science teams to embed AI, automation, advanced modeling, and self-service analytics. Provides commercial insight across membership, food and beverage, rooms, and wellbeing; supports strategic planning; communicates recommendations to senior leaders; and develops a high-performing analytics team.

Lead security, licensing and safety across London sites, manage investigations, CCTV/alarm contracts, liaise with police and authorities, advise on manned guarding and event security, deliver training, and prepare counter-terror risk assessments to maintain member and staff safety.

Supervise daily gym and health club operations, ensuring equipment, cleanliness, safety, staffing, and service standards. Lead and develop the fitness team, support rotas and training, engage with members, resolve concerns, and promote fitness programming, personal training, events, and workshops. Maintain a welcoming, inclusive, and commercially successful member experience while supporting facility procedures and operational improvements.

Manages safety, security, maintenance, compliance, licensing, contractors, and back-of-house operations for a hospitality venue. The role establishes safety priorities, monitors physical security systems, oversees maintenance and cleaning personnel, manages budgets and purchasing, coordinates incident investigations, and prepares operational reports while ensuring legal, fire, life-safety, and licensing requirements are met.

The EU Accountant manages record-to-report activities across European sites, including journal entries, accruals, month-end and year-end close, intercompany transactions, reconciliations, fixed asset accounting, and financial reporting. The role ensures compliance with UK and local GAAP, supports internal controls, resolves ledger discrepancies, collaborates with FP&A, Procurement, and IT, and helps optimize accounting systems and processes.

Leads strategic and operational performance across a UK portfolio of Soho House properties. Oversees senior leadership teams, hospitality standards, member and guest experience, commercial results, budgets, P&Ls, talent development, succession planning, and continuous improvement. Partners with central functions to resolve complex issues, maintain brand standards, improve profitability, and ensure each House retains its unique identity. Requires regular travel across UK properties outside London.

Welcomes members and guests, creates a warm first impression, and delivers excellent bellman service. Responsibilities include assisting guests, handling feedback, multitasking in a fast-paced hospitality environment, following instructions, and collaborating with the team to provide memorable experiences.

Chief Development Officer accountable for Soho House & Co.’s global property development portfolio, spanning acquisition, design, construction, budgeting, risk, approvals, and operational handover. The role leads a global development operating model, manages multi-country programs and capital budgets, oversees regional teams, and partners with the Board, executives, developers, contractors, landlords, and regulators. Extensive travel is required, with deep US development expertise essential.

Provides generalist HR support, employee relations guidance, performance and absence management, probation and disciplinary support, compliance audits, engagement initiatives, recruitment assistance, and internal mobility coordination. Partners with managers across sites, manages employee events and exit interviews, maintains Greenhouse vacancies, supports investigations, and escalates complex cases while improving people processes and employee experience.

Coordinates daily HR administration, including new-hire paperwork, I-9 and employment authorization verification, onboarding, time-clock and Paycom setup, personnel action forms, employee data changes, terminations, filing, and general clerical support. Maintains confidentiality and compliance while supporting employee engagement and recognition initiatives. Requires at least two years of related HR experience, strong organizational and communication skills, Microsoft Office proficiency, and preferably bilingual English and Spanish capabilities.