Teams at Soho House & Co

Supervise a 10+ person membership support team to meet SLAs, coach and develop staff, allocate daily administrative tasks (payments, refunds, ACH), manage escalations and VIP contacts, track performance using Salesforce/Akixi, review procedures and onboarding, and ensure expert membership/pricing knowledge and excellent member experience.

The Growth Director, Partnerships is responsible for leading experiential partnerships, expanding global event presence, managing hospitality products, securing new marketing partnerships, and nurturing relationships with top brands, all while ensuring strategic brand growth.

Manage day-to-day finance operations (AP/AR, cash, inventory), prepare MIS and month-end reporting, support budgeting and variance analysis, ensure tax compliance and audits, enforce controls, and lead the finance team while partnering with F&B operations.