The role…
At Soho House the People & Development Manager will be a strategic business partner to the General Manager for the property they are responsible for. The People & Development Manager reports directly to the Area Manager. The People & Development Manager will be primarily responsible for the daily maintenance of company policies, procedures, and practices including employee relations, worker’s compensation, leave of absence administration and recruitment. Such deliverables include but are not limited to ensuring legal compliance; overseeing all aspects of wage, benefit, worker’s compensation, unemployment, training programs, implementation and administration of policies and procedures, and all employee relations such as team events, parties, morale maintenance as well as coaching, counseling, progressive discipline, and terminations.
This role will be responsible for our Soho House Beach Los Cabos and Cecconi's Los Cabos
Main Duties…
- Strategic business partner to local leadership, helping to manage all training and development for staff.
- Partner with the Area Manager and Head of People on process improvements for Soho House & Co. growth.
- Communicate and implement policies and programs to guarantee compliance to all employees.
- Instruct, train and ensure management staff knows how to interpret and comply with all company policies and procedures.
- Coordinate and monitor recruitment, screening, background and reference checking of all Soho House personnel.
- Recruit, interview and recommend employees to operations team
- Maintain employee benefit programs and employee engagement initiatives.
- Set-up, approve, and maintain all wage and salary programs, including performance evaluations and annual increases.
- Recommend and/or approve all employee transitions such as hire, transfer, promotions, etc.
- Implement, participate and monitor induction and orientation programs and develop managers/supervisors for future advancement.
- Track safety incentive programs as well as ensure compliance with all HR related Loss Prevention SOPs.
- Monitor and analyze turnover reports and use data metrics to understand trends with hiring and terminations.
- Maintain Employee of the Month/Year Program, and all other employee relations programs.
- Practice positive employee relations, including maintaining a positive morale and a genuine, upbeat work environment.
- Be an expert in time management, meeting deadlines, responsiveness, positive tone – both verbally and in writing, and ability to flex to the ever changing needs of the business.
- Ability to influence decisions to ensure consistency in decision making to protect the Company, the employee, and maintain respect with other key departments including Operations, Finance, Membership, IT.
- Demonstrate empathy, tact, thoughtfulness and strong listening skills, especially when handling difficult situations.
- Other tasks or projects assigned by Area Manager
Required Skills/Qualifications:
- 5+ years of progressive Human Resources management experience in a hotel or related industry; or a bachelor’s degree preferred.
- Experience with HRIS, payroll, and Applicant Tracking Systems.
- Experience with compensation benchmarking and working with variable compensations such as bonuses.
- Familiarity with employment law and experience with employee investigations.
- Excellent written and verbal communication skills is imperative.
- Proven ability to adapt to changing priorities, handle multiple projects and meet deadlines.
- Proficient in Outlook, Excel, Word, and PowerPoint
- Knowledge of employment and labor laws in Mexico.
- Proven ability to manage teams through effective leadership skills.
- Detail oriented, sound judgment and strong interpersonal skills.
- Skilled and experienced at difficult decision making.
Why work with us...
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
- Additional Benefits: Employees are eligible for benefits above and beyond those required by law, including food coupons, a savings fund and life insurance coverage.
- Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
- Learning & Development: An extensive range of internally and externally run courses are available for all employees.
- Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
- Team Meal: Whilst on duty you will be provided with a substantial meal free of charge.
Skills Required
- 5+ years of progressive Human Resources management experience in a hotel or related industry
- Bachelor's degree
- Experience with HRIS, payroll, and Applicant Tracking Systems
- Experience with compensation benchmarking and variable compensation (bonuses)
- Familiarity with employment law and experience conducting employee investigations
- Excellent written and verbal communication skills
- Proven ability to adapt to changing priorities and manage multiple projects to meet deadlines
- Proficient in Outlook, Excel, Word, and PowerPoint
- Knowledge of employment and labor laws in Mexico
- Proven ability to manage teams and demonstrate effective leadership
- Detail oriented with sound judgment and strong interpersonal skills
- Skilled and experienced at difficult decision making (discipline and terminations)
What We Do
Soho House & Co. operates a global membership platform of physical and digital spaces, including members' clubs, restaurants, hotels, and cinemas, catering to those in the film, media, fashion, and creative industries. It connects members worldwide to work, socialize, create, and drive positive change, offering food and beverage, accommodation, and spa services.
