Jobs at Sid’s Farm

Coordinate e-commerce purchase orders, indents, invoices, ASNs, delivery appointments, dispatches, and delivery tracking. Resolve operational issues with corporate teams, partners, and drivers; manage POD documentation, shortages, credit notes, crate records, and daily reports. The role supports end-to-end FMCG supply chain and e-commerce fulfillment operations across platforms such as Amazon and Zepto.

Handle customer queries, requests, and complaints across support channels; provide professional assistance, maintain interaction records, escalate issues, help resolve concerns, build positive customer relationships, and identify recurring issues for team improvement.

Support promotional event planning and execution across Hyderabad venues, engage customers, advocate dairy products, conduct market research, manage venue relationships, organize interactive activities, and report event metrics to improve marketing strategies.

Manage daily accounting for manufacturing operations, including books of accounts, receivables, payables, reconciliations, inventory accounting, financial closing, reporting, budgeting, audits, and GST/TDS compliance. Collaborate with procurement, production, and warehousing teams to integrate inventory and cost data. The role also supports costing, BOM analysis, process improvement, automation, and MIS reporting.

Coordinate early-morning last-mile delivery operations from the darkstore. Responsibilities include tracking delivery partner attendance, arranging backup manpower, coordinating stock allocation, verifying orders, dispatching routes, monitoring live deliveries, resolving customer and delivery issues, managing reattempts, documenting root causes, closing routes, escalating delays, and reporting daily performance metrics.

Handle customer requests, questions, and complaints across support channels. Track customer expectations and recurring issues, maintain positive and adaptable interactions, and build strong customer relationships. Identify leads and pursue upsell or cross-sell opportunities with existing customers while using effective communication and negotiation skills.

Coordinate early-morning last-mile delivery operations from the darkstore. Responsibilities include managing delivery partner attendance and staffing, coordinating stock allocation, verifying orders, dispatching routes, tracking live deliveries, resolving customer and delivery issues, arranging reattempts, documenting root causes, closing routes, escalating delays, and presenting daily performance metrics.

Support financial reporting, forecasting, budgeting, reconciliations, journal entries, audits, month-end and year-end close. Analyze costs, margins, financial KPIs, and business performance while preparing dashboards and reports. Collaborate cross-functionally on data collection and process improvements, document financial procedures, and assist with compliance and special finance projects.

Oversee last-mile delivery operations across multiple dark stores in Mumbai. Responsibilities include managing field teams and workforce deployment, monitoring delivery routes, SLAs, inventory movement, and operational KPIs, coordinating with cross-functional teams, resolving bottlenecks, improving productivity and customer satisfaction, ensuring SOP and safety compliance, and supporting hiring, onboarding, training, and team development.

Drive customer acquisition and sales growth in the dairy and FMCG industry. Develop acquisition strategies, build relationships with key customers, collaborate on marketing campaigns, analyze sales data and feedback, and ensure smooth onboarding of new customers while meeting targets.

Supports daily dairy production, including pasteurization, homogenization, fermentation, packaging, production monitoring, quality coordination, inventory records, safety compliance, and lean manufacturing initiatives. Assists with production scheduling, resource utilization, issue identification, reporting, and continuous improvement while gaining hands-on experience under supervision.

Identify and develop new business opportunities by acquiring distributors, modern trade partners, and channel partners. Meet recurring sales targets, present and sell dairy products, maintain customer relationships, conduct product demonstrations, and provide sales forecasts, reports, and customer feedback. The role also requires basic understanding of distributor operations, sales methods, and sales data, preferably within the FMCG or dairy industry.

Supports in-store brand promotions and sales activities across Bangalore retail outlets. Responsibilities include engaging customers, explaining dairy products, generating leads, supporting sales conversion, coordinating with the sales team, submitting reports and market feedback, and maintaining product displays according to brand guidelines.

Drive business growth by acquiring distributors, modern trade partners, and channel partners. Achieve sales targets, present and promote dairy products, build customer relationships, conduct product demonstrations, and provide regular sales forecasts, reports, and feedback. The role also requires understanding distributor operations, sales data, and basic sales methods, preferably within the FMCG or dairy industry.

Manage the end-to-end order-to-delivery process for General Trade and Modern Trade customers. Responsibilities include processing and modifying orders, generating invoices, coordinating inventory allocation, tracking returns and related documents, and working with sales, warehouse, logistics, and finance teams to ensure accurate and timely fulfillment. The role also maintains system records, prepares operational MIS reports, and ensures compliance with company SOPs.