The Role
Handle customer requests, questions, and complaints across support channels. Track customer expectations and recurring issues, maintain positive and adaptable interactions, and build strong customer relationships. Identify leads and pursue upsell or cross-sell opportunities with existing customers while using effective communication and negotiation skills.
Summary Generated by Built In
About the Company:
Responsibilities and Duties:
At Sid’s Farm, we are a dedicated D2C brand committed to delivering 100% pure dairy products of the highest quality. Every drop of milk and product we offer embodies our promise of purity, quality, and safety. Founded in 2013 and named after our founder’s son, Sid, our organization reflects a father’s commitment to providing the best for families and future generations. What began as a service to a few families has grown into a proud community, now serving over 25,000 families.
Our employees are our greatest Cheerleaders and Assets, and we are committed to fostering a culture of Growth and Development. We provide ample opportunities for professional advancement, ongoing training, and mentorship to help our team members reach their full potential. At Sid’s Farm, we are passionate about ensuring that every product we produce meets the highest standards for you and your loved ones, while also creating a workplace where our employees can thrive and contribute meaningfully.
We are growing like never before, expanding our horizons in Hyderabad, Bangalore,and a few more locations soon. We are a solid family of 500+ employees, and we are looking forward to more Culture Champions to enable every individual’s growth story.
Responsibilities and Duties:
● Handle customer requests, questions, and complaints on a variety of support channels.
● Generate leads and identify potential up-sell or cross-sell opportunities with existing customers.
● Keep track of customer expectations and recurring issues.
● Build a sustainable and mutually beneficial relationship between customers and your brand.
● Required Experience, Skills and Qualifications
● Positive - No matter the outcome of an interaction, an agent should always stay positive for the sake of the customer’s overall impression.
● Adaptable - Customer support tends to throw curveballs. A good agent will follow the rules but know when to go off-script to meet a customer’ needs.
● Should have negotiation skills and Good communication.
Skills Required
- Positive attitude when handling customer interactions
- Adaptability and ability to handle customer needs flexibly
- Negotiation skills
- Good communication skills
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The Company
What We Do
Sid’s Farm is an India-based direct-to-consumer dairy brand that produces and supplies pure, safe milk and other dairy products to families. Founded in 2013, it grew from serving a few families to more than 25,000. Its model combines dairy-product manufacturing with subscription and non-subscription ordering and local delivery, while emphasizing quality, safety, sustainability, and customer satisfaction through its Hyderabad operations.
