Jobs at ShopMy

Owns a mixed Shopify and non-Shopify brand onboarding queue from post-sale through go-live. Guides brands through integrations, tracking, catalog, and payment setup; resolves escalations; drives stalled launches; and improves onboarding processes, documentation, and workflows. Partners with Product, Engineering, Sales, and Customer Success to reduce launch friction and repeat issues. This is a remote, hands-on individual contributor role with approximately 70% queue management and 30% process improvement initiatives.

Own a queue of Shopify brand onboardings from kickoff through go-live, guiding clients through integrations, tracking, catalogs, and payment configuration. Resolve technical issues, prioritize stalled accounts, maintain documentation, provide coverage, and support process improvements. The role also handles complex onboarding questions, escalations, and mentorship for newer associates while delivering clear communication to brands and internal teams.

Own revenue operations for the Success organization, including planning, forecasting, compensation, segmentation, capacity modeling, customer lifecycle processes, systems, reporting, and cross-functional initiatives. The role partners with Success, Sales, Finance, Product, Data, and technical teams to improve retention, adoption, expansion, forecast accuracy, and operational efficiency.

Lead and coach a pod of BDRs, own meeting and pipeline goals, improve outreach playbooks, monitor Salesforce metrics, support hiring and onboarding, and partner with AEs, RevOps, Enablement, Marketing, and Product. This player-coach role requires hands-on sales coaching, pipeline management, reporting, and process development in a fast-growing startup.

Own European growth support across brand partnerships, creator outreach, events, activations, research, and operational coordination. Plan events, manage vendors and guest logistics, coordinate meetings, track partnership pipelines, prepare materials, maintain follow-through, and align European priorities with New York teams. The role requires strong organization, project management, communication, independence, and comfort representing ShopMy with brands and creators in a remote-first environment.

Own ShopMy’s Australian growth activities across brand partnerships, creator outreach, events, activations, pipeline tracking, market research, scheduling, and cross-functional coordination. The role supports the Australia lead, manages event logistics and partner follow-through, builds creator and brand relationships, and develops systems for scaling the local team.

Own the end-to-end product design process from discovery and prototyping through implementation, QA, and launch. Partner with Product and Engineering to shape strategy, solve user problems, and deliver polished, accessible experiences across web and mobile. Contribute to the design system, use AI-assisted workflows, support rapid experimentation, and identify opportunities to improve product quality for creators, brands, and shoppers.

The role involves driving growth through client engagement, managing the sales cycle for brand subscriptions, and exceeding sales quotas in a B2B SaaS environment.

Assist Client Strategy Managers in managing brand accounts, optimizing performance, and developing strategies for enterprise and luxury clients.

Serve as the primary HR partner across the organization and strategic advisor to the VP of People Experience & Operations. Lead manager effectiveness, performance management, talent assessment, employee relations, investigations, learning and development, compensation input, organizational design, and headcount planning. Build trust with employees and leaders, navigate complex workplace situations, and help scale a high-performing people function in a fast-growing technology company.

Own strategy, performance, adoption, and renewal readiness for a portfolio of complex enterprise accounts. Advise clients on creator engagement, gifting, affiliate programs, and performance marketing investments; translate data into recommendations; lead QBRs; map stakeholders; identify expansion opportunities; coordinate budgets and geographies; provide product feedback; and coach a junior associate alongside an Account Director.

Drive revenue growth by selling ShopMy’s creator-commerce subscriptions to SMB beauty, fashion, and lifestyle brands. Responsibilities include prospecting, leading product demos, managing full sales cycles, negotiating commercial packages, achieving sales quotas, maintaining a high-volume pipeline, and coordinating client handoffs with onboarding and brand success teams.

The Senior Technical Recruiter will lead talent acquisition for Product, Engineering, and Design roles, develop sourcing strategies, refine recruiting processes, and partner with leadership on hiring strategies.

The Senior Full Stack Engineer will design and implement APIs with NodeJS, develop UIs with React, manage data pipelines, and deploy projects on AWS.

The Senior Associate, Client Strategy manages brand partner portfolios, drives performance through affiliate strategies, and improves client success via data-driven insights and strategic communication.

The Manager, Client Strategy leads strategic management of top-tier brands, serving as an advisor and partner for growth through data-driven insights and client engagement.

As a Business Development Representative, you will generate qualified leads, support Account Executives, manage the sales pipeline and conduct prospect research while driving client acquisition efforts.

Partner with Product, Engineering, and Design to own product analytics: define success metrics, build data models and dashboards, validate launches, monitor products, run deep-dive analyses, design experimentation, audit tracking across web and mobile, and develop AI-enabled analytics workflows to surface insights and measure product performance.

Provide legal counsel to Product, Engineering, Data, and Ops on privacy, data governance, AI policy, product compliance, contracts, and public-facing disclosures. Lead data governance, advise on global privacy laws (CCPA/CPRA, GDPR), develop compliance frameworks and training, monitor regulatory risks, and support incident and risk management.

Build and own People Operations systems, data, and processes: manage HRIS integrity and integrations, develop people analytics and dashboards, design a ticketing/service model with SLAs, own HR tech roadmap and vendor relationships, ensure compliance and audit readiness, partner cross-functionally (Finance, Legal, IT), and identify automation/AI opportunities to scale People operations.