Jobs at SH Hotels and Resorts

Leads restaurant stewarding duties, including dishwashing, utensil and glass cleaning, food storage and safety, recycling, and maintaining cleanliness standards. Requires physical work, attention to detail, teamwork, flexibility for a 24-hour operation, and previous similar experience.

Manage conference and catering services for hotel meetings, parties, and events. Develop creative strategies to maximize profitability, achieve revenue goals, and support financial, business, and marketing objectives. Lead and engage team members, deliver exceptional guest experiences, drive sales, and collaborate on event execution. Requires flexibility to work days, evenings, weekends, and holidays.

Own the operating layer of global brand marketing across multiple hotel brands. Responsibilities include reporting and dashboards, field communications, campaign and promotional planning, marketing calendars, toolkits, project timelines, partnership and programming coordination, and cross-functional execution. The role translates brand strategy into actionable plans, improves processes, supports openings and major initiatives, and provides leadership with clear performance insights, risks, priorities, and next steps.

Manage Treehouse Hotels’ brand social presence across Instagram and TikTok, including content calendars, creative concepts, hotel-opening campaigns, property guidance, creator relationships, social content capture, short-form video editing, community relevance, and performance optimization. Collaborate with marketing, communications, creative, partnerships, and hotel teams to maintain a distinctive brand voice and deliver culturally relevant social storytelling.

Leads enterprise digital content and social media strategy across websites, apps, email, blogs, and emerging channels. Oversees editorial governance, content production, campaigns, CMS and mobile updates, agency partners, vendors, and property marketing teams. Manages and mentors a high-performing team, analyzes channel performance, drives SEO and engagement, and ensures consistent luxury brand storytelling across digital touchpoints.

Leads global brand marketing strategy for multiple luxury hotel brands, including brand storytelling, integrated campaigns, hotel openings, field marketing, programming, partnerships, and market positioning. Aligns corporate and property teams, influences senior stakeholders, develops marketing roadmaps, drives change management, and leads a marketing team. Balances brand-building with commercial objectives while improving strategic focus, global consistency, local activation, and cross-functional execution.

Leads global brand positioning, standards, and guest experience strategy across Starwood Hotels’ portfolio. Translates brand vision into operational standards, customer journey touchpoints, signature programs, creative direction, and team member experiences. Partners with Marketing, Operations, Creative, Procurement, Design, and People Operations to ensure consistent brand execution, innovation, and stakeholder alignment across physical, digital, service, and experiential channels.

Provide welcoming, attentive service to hotel guests throughout arrival, departure, and their stay. Support front office operations in a fast-paced, 24-hour luxury hotel environment while ensuring smooth and effortless guest experiences. The role requires customer service skills, teamwork, flexibility, attention to detail, multitasking, and a passion for hospitality. A minimum of one year of similar experience is required; a second language is preferred.

Supervise restaurant food and beverage operations, supporting front- and back-of-house management teams, leading staff, collaborating on events, and delivering exceptional guest service. The role requires at least one year of similar experience, flexibility for 24-hour operations, attention to detail, teamwork, and natural leadership.

Provide warm, welcoming front-office service throughout guests’ stays, including arrivals, departures, and ongoing assistance. Support hotel operations, deliver excellent guest experiences, communicate effectively, collaborate with team members, and remain flexible for a 24-hour operation.

Provide warm, efficient guest service throughout hotel stays, including welcoming guests, supporting arrivals and departures, and ensuring a relaxing experience. The role requires strong communication, teamwork, multitasking, attention to detail, flexibility, and willingness to work in a 24-hour hotel operation. Passion for hotel operations and at least one year of similar experience are required; a secondary language is preferred.

Provides welcoming, efficient front-office service throughout guest arrivals, departures, and stays. Supports hotel operations by delivering exceptional guest experiences, assisting with requests, and representing the luxury brand. Requires strong customer service, teamwork, attention to detail, flexibility for 24-hour operations, and at least one year of similar experience.

Manage receiving operations for a hotel complex, overseeing purchasing and receiving activities while leading a cross-functional team. The role requires attention to detail, productivity, flexibility, stamina, and the ability to support a 24-hour operation. The manager will collaborate with team members to maintain efficient receiving processes and uphold the company’s service, sustainability, and workplace standards.

Leads Front Office operations, trains and mentors team members, oversees guest service, supports seamless guest journeys, and collaborates across Front of House. The role requires coaching leadership, guest and team engagement, financial performance management, shift work including weekends and holidays, and occasional Night Manager coverage.

Maintains and repairs hotel buildings, property, and grounds, including HVAC, plumbing, electrical systems, and drywall. Responds to guest maintenance concerns with warmth and efficiency while supporting safe, secure, reliable hotel operations. Requires flexibility for a 24-hour operation, teamwork, fast thinking, attention to detail, and at least two years of similar maintenance experience.

Leads the hotel front office service team, trains and mentors new hires, supervises daily operations, interacts with guests, and supports guest and team engagement. The role requires strong communication, leadership, financial performance awareness, and a flexible schedule including days, evenings, weekends, and holidays.

Leads the hotel’s Rooms Division, including Front Office, Housekeeping, Guest Services, Concierge, and Reservations. Oversees luxury guest experience, service standards, budgets, forecasting, revenue optimization, renovations, compliance, sustainability, crisis preparedness, and team development. Partners cross-functionally to improve guest satisfaction, financial performance, operational excellence, and colleague engagement.

Oversee the hotel brand’s financial health by supervising account balancing, ledger reconciliation, financial reporting, discrepancy resolution, payroll knowledge, and financial planning. Lead the accounting team, support operational decision-making, and collaborate with guests and team members to drive engagement and financial performance in a 24-hour hotel operation.

Manage hotel safety and security operations, protect guests, staff, and property, and mentor the loss prevention team. The role requires sound judgment, calm decision-making under pressure, attention to detail, teamwork, and flexibility to support a 24-hour hotel operation. Responsibilities include maintaining effective security standards and leading safety and loss prevention activities.

Lead and sell catering and events for a luxury hotel: manage event execution, motivate staff, drive revenue and profitability, support financial and marketing objectives, and ensure excellent guest and team engagement. Must be flexible to work evenings, weekends, and holidays.