Jobs at SH Hotels and Resorts

Welcome and assist hotel guests as an overnight bell/doorperson: greet guests, handle luggage, open doors, share property history, provide excellent customer service, perform physical tasks, and work flexible overnight hours as part of a team.

Supervise front office team to ensure excellent guest service and brand experience. Manage front desk operations, team engagement, communication, and financial performance. Resolve guest issues, train staff, and work a flexible schedule including nights, weekends, and holidays.

Lead and supervise the front office team to deliver excellent guest service, uphold brand standards, and drive financial and operational performance. Manage team engagement, daily front desk operations, communications, and 24-hour coverage to ensure consistent, high-quality guest experiences.

Greet spa guests, manage bookings, recommend products, maintain a luxurious environment, and provide exceptional customer service. Requires flexibility for mornings, weekends, and holidays.

Support integrated marketing, communications, and Daylife programming for a luxury resort. Maintain digital and print collateral, coordinate media/influencer visits, manage vendors and inventory, prepare reports and presentation materials, process program charges and departmental accounting, and provide operational event support.

Support annual budgeting, forecasting, and monthly close; prepare financial reports and variance analyses; lead Restaurants & Nightlife financial analytics; build dashboards and standardized reporting; partner with Corporate Accounting, Hotel Finance, and Operations; support new hotel openings, portfolio performance reviews, and FP&A process improvement initiatives to drive profitability and operational efficiency.

Maintain banquet kitchen cleanliness and sanitation, operate dishwashing equipment, assist kitchen staff with basic food prep, stock and rotate inventory, handle waste disposal, report equipment hazards, and follow food safety and hotel service standards during varied schedules.

Lead group and event sales for Treehouse Manchester, driving commercial performance, building client relationships, coaching the sales team, and executing market strategies. Prioritise bookings, maintain high communication standards, and be flexible to meet 24-hour hospitality operation demands.

Provide administrative and operational support to the People Operations (HR) team. Maintain organization, handle multi-tasking duties, assist with team coordination, employee communications, and daily HR processes to keep the department running smoothly.

Lead social media strategy and execution across Instagram, TikTok, YouTube and other platforms. Plan content calendars, create and edit photo/video assets, manage posting and community, analyze performance, and collaborate with marketing teams. Drive TikTok-first content and submit portfolio of produced work.

Provide administrative and operational support for People Operations: first point of contact for employees, benefits administration, onboarding, file and data management, scheduling interviews, time clock enrollment, tracking performance reviews, assisting recruitment and training activities, and maintaining confidentiality and compliance.

Provide daily IT support and ticket resolution for hotel systems and networks, assist guests and staff, lead small IT initiatives, ensure 24/7 operational coverage, and support team engagement and financial performance goals.

Lead Starwood's global sustainability and impact strategy, manage reporting and KPIs, train property teams, oversee waste/energy/food initiatives, develop marketing and investor communications, support development pitches, and coordinate cross-functional sustainability programs and consultants.

Lead brand, creative, loyalty, and performance marketing across Starwood's portfolio (1 Hotels, Baccarat, Treehouse). Own end-to-end guest journey, experiential programming, Mission Membership loyalty strategy, social/influencer and content, and revenue-driving demand and CRM initiatives. Build and lead a multidisciplinary marketing organization, support residential and F&B marketing, scale new openings, partnerships, and community-driven brand growth.

Support hotel engineering by maintaining facilities and equipment, collecting and surfacing operational data, and ensuring organized, detail-oriented execution across a 24-hour operation. Assist the engineering team with maintenance coordination and documentation while promoting sustainability and reliable service.

Lead and support front- and heart-of-house Food & Beverage teams, supervise daily F&B operations, assist management with events, train and inspire staff, maintain service standards, and work flexible shifts in a 24-hour hotel environment.

Assist kitchen operations by maintaining food storage and safety, recycling processes, and ensuring dishes, glassware, and utensils are clean. Perform physical, detail-oriented work as part of a team, meet demands of a 24-hour operation, and complete a 3-month temporary assignment.

Provide administrative support to the People Operations (HR) team: manage HR paperwork and processes, coordinate team member programs and communications, maintain organization, handle multitask priorities, and deliver clear verbal and written communication. Requires strong organizational and technical skills and at least one year of similar experience; hospitality experience preferred.

Lead and execute global sales strategy to drive revenue across transient, group, and wholesale luxury channels. Scale global sales organization, mentor regional leaders, expand partnerships with luxury advisors and consortia, support market entries and openings, and collaborate with commercial teams to align forecasting, reporting, and integrated demand generation.

Oversee and lead the stewarding team to ensure cleanliness, equipment maintenance, guest requests, and operational excellence; recruit and mentor staff, manage workflows, uphold brand standards, and support financial performance in a 24-hour restaurant environment.