Jobs at SH Hotels and Resorts

Lead and sell catering and events for a luxury hotel: manage event execution, motivate staff, drive revenue and profitability, support financial and marketing objectives, and ensure excellent guest and team engagement. Must be flexible to work evenings, weekends, and holidays.

Provide administrative and operational support to the People Operations (HR) team. Maintain organization, handle multi-tasking duties, assist with team coordination, employee communications, and daily HR processes to keep the department running smoothly.

Provide administrative and operational support for People Operations: first point of contact for employees, benefits administration, onboarding, file and data management, scheduling interviews, time clock enrollment, tracking performance reviews, assisting recruitment and training activities, and maintaining confidentiality and compliance.

Support hotel engineering by maintaining facilities and equipment, collecting and surfacing operational data, and ensuring organized, detail-oriented execution across a 24-hour operation. Assist the engineering team with maintenance coordination and documentation while promoting sustainability and reliable service.

Provide daily IT support and ticket resolution for hotel systems and networks, assist guests and staff, lead small IT initiatives, ensure 24/7 operational coverage, and support team engagement and financial performance goals.

Lead Starwood's global sustainability and impact strategy, manage reporting and KPIs, train property teams, oversee waste/energy/food initiatives, develop marketing and investor communications, support development pitches, and coordinate cross-functional sustainability programs and consultants.

Lead brand, creative, loyalty, and performance marketing across Starwood's portfolio (1 Hotels, Baccarat, Treehouse). Own end-to-end guest journey, experiential programming, Mission Membership loyalty strategy, social/influencer and content, and revenue-driving demand and CRM initiatives. Build and lead a multidisciplinary marketing organization, support residential and F&B marketing, scale new openings, partnerships, and community-driven brand growth.

Oversee and lead the stewarding team to ensure cleanliness, equipment maintenance, guest requests, and operational excellence; recruit and mentor staff, manage workflows, uphold brand standards, and support financial performance in a 24-hour restaurant environment.

Lead and execute global sales strategy to drive revenue across transient, group, and wholesale luxury channels. Scale global sales organization, mentor regional leaders, expand partnerships with luxury advisors and consortia, support market entries and openings, and collaborate with commercial teams to align forecasting, reporting, and integrated demand generation.

Maintain spotless utensils, glassware, and dishes; support food storage safety and recycling processes; perform physical dishwashing and kitchen cleaning; work collaboratively with culinary team; be flexible to support a 24-hour operation.

Prepare and cook dishes to standard across assigned kitchen sections, partner with chefs, lead and train team members, ensure guest satisfaction, maintain culinary and operational standards, and work flexible hours for a 24-hour operation.

Process accurate payroll for multiple hotel properties using Workday and timekeeping systems; maintain payroll records, prepare reports, ensure compliance with federal/state laws, resolve employee payroll inquiries, support tax and year-end processes, collaborate with HR/People and Finance, and participate in process improvements.

Oversee onsite or call-center Reservations, collaborate with Sales, Catering, Finance and Front Office, supervise account balancing, ledger reconciliation, and financial reporting. Develop and implement revenue management strategies using PMS/reservation/revenue systems, forecast demand, present recommendations to executives, and support a 24-hour operation.

Oversee front desk operations and staff, ensure excellent guest service and financial performance, train and engage team members, handle guest requests and communications, and work a flexible schedule including nights, weekends and holidays.

Lead People Operations to build a high-performance, mission-driven culture at a luxury hotel. Own employee relations, compensation, organizational planning, training and development, safety, and compliance. Coach leaders, improve employee experience, and evolve workforce strategies to meet business needs while upholding brand standards and sustainability values.

Greet and assist guests on arrival and departure, handle luggage and deliveries, provide local/property information, support front desk operations, and ensure exceptional guest service while working flexible shifts in a 24-hour hotel operation.

Greet and assist guests at arrival, handle check-in/check-out, provide excellent customer service throughout stays, resolve guest requests and issues, multitask in a 24-hour operation, and support hotel operations as part of the front desk team.

Perform daily hotel maintenance and repairs (HVAC, plumbing, electrical, drywall), respond to guest requests, troubleshoot issues, and support a 24-hour operation with teamwork and flexibility.

Plan and execute hospitality marketing initiatives, develop product ideas, analyze market trends, oversee customer-facing collateral, manage brand image, improve campaigns, drive guest and team engagement, and support financial performance while leading cross-functional collaboration.

Support the Finance and Accounting team by performing accounts receivable tasks: process invoices, assist with reconciliations and collections, maintain accurate records, analyze basic financial data, and collaborate with team members. Requires attention to detail, multitasking, and flexibility for a 24-hour operation.