Jobs at SH Hotels and Resorts

Supports the hotel Sales and Marketing team through administrative coordination, client communication, proposals, contracts, booking and rate management, reporting, scheduling, event coordination, site tours, and guest issue resolution. Maintains customer and company profiles, prepares information packages, coordinates with suppliers, and provides responsive support in a fast-paced, 24-hour hospitality environment.

Supports the legal team by organizing legal and corporate files, maintaining contracts and corporate records, tracking legal issues, litigation, insurance and employee claims, and preparing legal documents and correspondence. The role also involves updating structure charts, summarizing legal documents, and providing status updates while ensuring accurate record-keeping and compliance.

Develop existing hotel business and solicit new clients while achieving or exceeding revenue goals. Build strong client relationships, deliver excellent guest service, manage multiple priorities, maintain accurate administrative records, and support hotel operations with flexibility across varying schedules.

Supports the People Operations and Human Resources department through administrative coordination, organization, communication, multitasking, and maintaining smooth departmental operations. The role requires at least one year of similar experience, strong organizational and technical skills, English proficiency, and a collaborative approach. A post-secondary diploma or degree and second-language ability are advantageous but not required.

Manage group and catering sales activities, build long-term customer relationships, achieve property revenue and personal booking goals, and support guest and team engagement. The role requires luxury hotel sales expertise, strong leadership and communication skills, financial performance awareness, and flexibility to work varied schedules, including evenings, weekends, and holidays.

Supports the hotel groups and events sales team by managing client communications, proposals, contracts, bookings, rates, reports, invoices, schedules, meetings, and event materials. Maintains customer and company profiles, coordinates with clients and suppliers, handles inquiries and guest issues, organizes site tours, and provides administrative support in a fast-paced hospitality environment.

Staff Accountant supporting hotel finance operations, including accounts receivable, month-end entries, P&L closings, cash deposits, credit card ledger balancing, invoice and purchase order matching, tax monitoring, audit checks, and internal controls. The role requires analyzing financial information, resolving discrepancies, meeting performance goals, and maintaining accurate accounting records in a 24-hour hotel operation.

Supports the hotel sales, marketing, and events teams through administrative coordination, client communication, proposal and contract preparation, booking and rate management, reporting, scheduling, meeting coordination, site tours, and guest issue resolution. Maintains customer and company profiles, assembles promotional materials, coordinates with suppliers, and assists with selling guest rooms, catering services, and banquet facilities.

Own the operating layer of global brand marketing across multiple hotel brands. Responsibilities include reporting and dashboards, field communications, campaign and promotional planning, marketing calendars, toolkits, project timelines, partnership and programming coordination, and cross-functional execution. The role translates brand strategy into actionable plans, improves processes, supports openings and major initiatives, and provides leadership with clear performance insights, risks, priorities, and next steps.

Manage Treehouse Hotels’ brand social presence across Instagram and TikTok, including content calendars, creative concepts, hotel-opening campaigns, property guidance, creator relationships, social content capture, short-form video editing, community relevance, and performance optimization. Collaborate with marketing, communications, creative, partnerships, and hotel teams to maintain a distinctive brand voice and deliver culturally relevant social storytelling.

Leads enterprise digital content and social media strategy across websites, apps, email, blogs, and emerging channels. Oversees editorial governance, content production, campaigns, CMS and mobile updates, agency partners, vendors, and property marketing teams. Manages and mentors a high-performing team, analyzes channel performance, drives SEO and engagement, and ensures consistent luxury brand storytelling across digital touchpoints.

Leads global brand marketing strategy for multiple luxury hotel brands, including brand storytelling, integrated campaigns, hotel openings, field marketing, programming, partnerships, and market positioning. Aligns corporate and property teams, influences senior stakeholders, develops marketing roadmaps, drives change management, and leads a marketing team. Balances brand-building with commercial objectives while improving strategic focus, global consistency, local activation, and cross-functional execution.

Oversee the hotel brand’s financial health by supervising account balancing, ledger reconciliation, financial reporting, discrepancy resolution, payroll knowledge, and financial planning. Lead the accounting team, support operational decision-making, and collaborate with guests and team members to drive engagement and financial performance in a 24-hour hotel operation.

Support the Finance and Accounting team by performing accounts receivable tasks: process invoices, assist with reconciliations and collections, maintain accurate records, analyze basic financial data, and collaborate with team members. Requires attention to detail, multitasking, and flexibility for a 24-hour operation.

Plan and execute hospitality marketing initiatives, develop product ideas, analyze market trends, oversee customer-facing collateral, manage brand image, improve campaigns, drive guest and team engagement, and support financial performance while leading cross-functional collaboration.

Lead and manage the full recruitment lifecycle for the property, partner with department leaders to anticipate staffing needs, deliver excellent candidate experience, and build a diverse pipeline for hourly and leadership roles using HRIS and recruitment analytics.

Lead property marketing and media strategies to raise brand awareness, drive traffic and revenue, manage PR/influencer and creative partners, oversee content and shoots, coordinate digital and CRM initiatives, support F&B and revenue strategies, maintain websites/apps, and report on marketing performance.

Manage U.S. benefits administration for a multi-state hospitality workforce: administer Workday enrollments, manage carrier integrations and reconciliations, perform invoice and payroll deduction reconciliations, track ACA and prepare Forms 1095-C, ensure regulatory compliance (ERISA/COBRA/HIPAA), support team member inquiries, and recommend process and system improvements.

Provide daily IT support and ticket resolution for hotel systems and networks, assist guests and staff, lead small IT initiatives, ensure 24/7 operational coverage, and support team engagement and financial performance goals.

Lead People Operations to build a high-performance, mission-driven culture at a luxury hotel. Own employee relations, compensation, organizational planning, training and development, safety, and compliance. Coach leaders, improve employee experience, and evolve workforce strategies to meet business needs while upholding brand standards and sustainability values.