Jobs at SH Hotels and Resorts

Lead and mentor front office staff, oversee guest check-in/out and operations, ensure high service standards, drive team engagement and financial performance, and work flexible shifts including weekends and holidays.

Supports the People Operations department by coordinating administrative activities, keeping processes organized, managing multiple responsibilities, and contributing to a collaborative team environment. The role requires strong organizational, communication, technical, and multitasking skills, with at least one year of similar experience. A post-secondary diploma or degree and proficiency in a second language are advantageous but not required.

Serve hotel guests through in-room dining, handling meal setup, delivery, breakdown, and additional guest requests. Provide warm, efficient service while maintaining attention to detail and precise timing. Work collaboratively in a 24-hour operation and support food and beverage service standards.

Perform daily hotel maintenance and repairs (HVAC, plumbing, electrical, drywall); respond to guest requests; work flexible shifts in a 24-hour operation; collaborate with team to maintain safety, security, and property condition.

Lead front office operations to ensure excellent guest experiences, uphold brand standards, and deliver operational and financial results. Manage rooms division, drive team and guest engagement, communicate effectively, and provide 24-hour operational leadership and flexibility.

Supports food and beverage service operations while delivering thoughtful, respectful, and stellar guest experiences in a luxury hotel environment. Works collaboratively with team members and leaders to uphold service standards, contribute to the company’s mission, and support an inclusive, sustainable workplace.

Support hotel engineering by maintaining facilities and equipment, collecting and reporting maintenance data, and assisting the engineering team. Requires strong organization, attention to detail, flexibility for 24-hour operations, and hospitality or catering/events experience is preferred.

Lead and oversee all Front Office operations including reservations, concierge, guest experience, and bell staff. Hire, mentor, and train staff to Forbes Five-Star standards, manage budgets and financial reporting, implement operational processes, and manage union relationships to ensure compliance and exceptional luxury guest service.

Supervise hotel loss-prevention and security operations to protect guests, staff, and property. Proactively identify and de-escalate incidents, enforce policies, coordinate response to emergencies, lead and train security team, maintain incident documentation, and ensure 24-hour coverage while staying calm under pressure.

Oversee daily hotel security operations, supervise and mentor security staff, manage incidents and investigations, enforce access control and contractor procedures, coordinate event security (BEOs), maintain audits/compliance, monitor systems, conduct KYC and lost & found processes, and ensure a safe environment for guests, associates, and assets while supporting Security Management.

Provide security and safety for guests, team members, and property through patrols, access control, incident response, reporting, crowd control, first aid, and enforcing company policies while maintaining hospitality standards.

Maintain safety and security of hotel guests, associates, and assets. Monitor and identify potential threats, respond calmly to incidents, follow policies, collaborate with team, and support 24-hour operations.

Maintain safety and security of hotel guests, staff, and assets by identifying and managing potential threats, staying calm under pressure, and following policies and procedures in a 24-hour operation.

Maintain a safe hotel environment by patrolling property, enforcing policies, responding to incidents, providing first aid/CPR/AED, controlling access, reporting incidents, assisting emergency evacuations, and supporting guests while preserving hospitality standards.

Provide overnight security and loss prevention for a luxury hotel by patrolling property, enforcing safety policies, responding to incidents, performing crowd and scene management, preparing incident reports, escorting guests, and delivering first aid/CPR/AED support while maintaining guest service standards.

Lead and supervise front desk staff to ensure guest satisfaction and brand standards. Train and mentor team members, handle guest issues, coordinate with departments, manage scheduling and timekeeping, enforce safety and loss prevention procedures, and drive service and operational improvements.

Oversee front desk operations and staff to ensure exceptional guest service, manage financial performance, engage and develop team members, and maintain flexible coverage including nights, weekends, and holidays.

Provide daily IT support and ticket resolution for hotel systems, maintain networks and internal platforms, assist guests and team members, lead IT operations, and support a 24-hour operation while driving team engagement and service performance.

Maintain cleanliness and sanitation of kitchenware, dishes, and work areas; support food storage and recycling processes; follow food safety standards; perform physical, team-oriented tasks on a flexible schedule to meet a 24-hour operation.

Lead daily food & beverage operations across three meals, manage and motivate staff, ensure excellent guest service, drive financial performance, maintain high standards, communicate clearly, and work flexible hours in a 24-hour operation.