Teams at SH Hotels and Resorts

Welcome and assist hotel guests as an overnight bell/doorperson: greet guests, handle luggage, open doors, share property history, provide excellent customer service, perform physical tasks, and work flexible overnight hours as part of a team.

Supervise front office team to ensure excellent guest service and brand experience. Manage front desk operations, team engagement, communication, and financial performance. Resolve guest issues, train staff, and work a flexible schedule including nights, weekends, and holidays.

Lead and supervise the front office team to deliver excellent guest service, uphold brand standards, and drive financial and operational performance. Manage team engagement, daily front desk operations, communications, and 24-hour coverage to ensure consistent, high-quality guest experiences.