Jobs at Scaleway

Build and maintain reliable, observable, and secure infrastructure; automate monitoring, diagnosis, and remediation; troubleshoot production incidents and take part in on-call rotation; implement observability and lifecycle management; improve system stability, scalability, and security; produce documentation and collaborate with development teams.

Develop and manage B2B content for priority industries, including white papers, reports, customer stories, articles, landing pages, and campaign assets. Drive SEO visibility, content distribution, repurposing, acquisition, and conversion performance. Collaborate with field marketing, SEO, lifecycle, social, PR, sales, and subject-matter experts while managing content projects end to end and optimizing performance against KPIs.

Manage a portfolio of Italian customers by building relationships, driving cloud product adoption, reducing churn, and identifying renewal, upsell, and cross-sell opportunities. Develop customer success plans, coordinate Sales, Support, Product, and Solution Architecture teams, escalate customer issues, communicate customer feedback internally, and deliver training, webinars, events, and engagement initiatives. Maintain customer data and reporting while helping improve Customer Success processes.

Support Customer Success Managers serving low-touch and startup customers. Responsibilities include coordinating customer communications, analyzing campaign performance, maintaining customer health scores, identifying accounts needing additional attention, preparing meetings, documenting follow-ups, and improving CSM processes and tools. The role requires French and English fluency, strong communication and analytical skills, organization, curiosity, and interest in customer relationship management and cloud technology.

Support the International Sales Enablement team by creating training courses, learning materials, and sales collateral; simplifying processes into accessible content; coordinating training sessions; supporting ISO 9001 and cross-functional sales projects; contributing to reporting; and improving sales onboarding and development initiatives. The role involves close collaboration with international sales representatives and use of digital content, CRM, collaboration, and learning tools.

Maintain, monitor, scale, and modernize internal CRM, ERP, ticketing, and backend services. Develop Python and Go microservices, automate workflows, integrate business tools, and improve system reliability, security, and performance. Collaborate with Sales, Finance, Support, and Operations stakeholders; conduct code reviews, write tests, document architecture, and use Docker, Ansible, GitLab CI, and internal LLM tooling.

Serve as the trusted HR partner for managers and employees across a growing international technology organization. Provide guidance on employee relations, French employment law, compensation, performance, talent reviews, organizational change, and employee lifecycle matters. Lead sensitive cases, support negotiations and workforce transformation, align people strategies with business goals, and improve HR practices while advising technical teams and senior managers.

Leads HR legal matters and employee relations across European entities. Responsibilities include country openings, employment contracts, international mobility, employment-law guidance, litigation oversight, legal compliance, employee representative consultations, collective bargaining, and advising leadership on social climate and risk. Partners with the CHRO, HRBPs, managers, external counsel, and payroll providers in a hybrid international environment.

Drive the strategy, roadmap, and development of Scaleway’s AI Inference and Generative APIs products. Responsibilities include identifying customer needs, designing developer-focused APIs, collaborating with engineering, prioritizing features, analyzing usage and revenue data, monitoring AI and inference developments, and rapidly delivering new capabilities in a fast-changing B2B AI market.

Design and develop Marketplace platform features, maintain APIs, build OS image and packaging tools, automate image and container manufacturing, and manage application artifacts. Support external publishers, ensure artifact security through CI/CD and scanning, contribute to architecture, and collaborate with product and engineering teams on innovative technical initiatives.

Serve as the technical owner for HPC customers from initial discussions and proofs of concept through onboarding and ongoing support. Translate simulation and computational requirements into cloud HPC solutions, design and deploy environments, demonstrate products, migrate workloads, and provide technical support. Collaborate with Sales, Solutions, Infrastructure, DevOps, and Application teams while identifying upsell and cross-sell opportunities.

Support daily internal IT operations by preparing and maintaining PCs and Macs, resolving helpdesk tickets, assisting with onboarding and offboarding, setting up office technology, managing equipment inventory, and improving support processes. The intern will provide hands-on technical assistance to employees and contribute to workstation and hardware management across Scaleway offices.

Lead the Support Engineering, HPC, and SRE teams responsible for Scaleway’s GPU Cloud infrastructure. Own technical strategy, architecture, technology choices, cluster deployment, reliability, capacity management, automation, observability, and operational excellence. Validate the feasibility of strategic commercial commitments and align Engineering with GTM, Product, Operations, and Service Management. Manage two Engineering Managers and develop a 14-person engineering organization while providing technical leadership for complex AI and HPC infrastructure projects.

Prospect and qualify Polish market leads via outbound outreach and events, manage pipeline in Salesforce/HubSpot, use MEDDIC to qualify opportunities, and collaborate with local Account Executive to drive cloud adoption.

Serve as the primary technical pre-sales contact for Swedish enterprise prospects; perform technical discovery, design Scaleway-based cloud architectures, support migration and POCs, run workshops, collaborate with Sales/Product/Engineering, and help improve pre-sales tools and documentation.

Develop and maintain backend and admin software to operate bare-metal cloud infrastructure. Implement Python services, build React/TypeScript frontends or manage IaC (Terraform/Ansible), optimize deployments, refactor legacy code, and collaborate in a Scrum squad to ship next-generation infrastructure features.

Own and drive the product roadmap for core storage offerings (Object, Block, File). Translate customer needs into technical requirements, run PoCs with R&D, collaborate cross-functionally, leverage data (Metabase, n8n) for decisions, and support go-to-market and client engagement to scale storage infrastructure.

Lead design and development of a new Marketplace platform: build backend services in Go and SQL, manage artifact lifecycles (OS/container images), design distributed scalable microservices, create and maintain APIs, ensure code quality, collaborate with Product and Core Engineering, and recruit and mentor a team while balancing hands-on development with strategic management.

Lead the object storage product portfolio (Standard, One-zone IA, Glacier, etc.): define roadmap and vision, drive delivery and growth, run discovery/PoCs, coach junior PMs, align cross-functional teams, and support go-to-market and customer engagements.

Design and build core IaaS/PaaS components (APIs, backends, worker services), add features, improve test coverage and resilience, write technical documentation, run operational rotations, resolve customer incidents, and collaborate across Product, Design, and Documentation.