The Process Improvement Analyst drives quality assurance and improvement in call center operations, analyzing transactions, monitoring calls, and providing insights to enhance customer experience.

The Process Improvement Analyst drives quality assurance and improvement in call center operations, ensuring adherence to standards and providing actionable insights based on data analysis.

The Process Improvement Analyst monitors call transactions, evaluates customer surveys, conducts calibration sessions, and reports quality trends to enhance customer experience.

The Process Improvement Analyst monitors transactions, evaluates customer surveys, provides insights, conducts calibration sessions, and produces quality and customer satisfaction reports.

Manage healthcare-targeted sourcing and job fair logistics, coordinate with schools/PESO/government and vendors, lead promotizer team, monitor applicant status, and support HR workforce planning and process improvements.

The Workforce Scheduler analyzes operational data, collaborates on scheduling processes, and utilizes software to improve workforce efficiency. Responsibilities include generating schedules, managing time-off, conducting data analysis, and ensuring optimal staffing levels while providing support for internal clients.

Perform process mining and continuous improvement activities across lines of business, including value stream mapping, time-in-motion and benchmarking studies, FMEA maintenance, decision tree creation, data scrubbing/cleanup, escalation tracker management, project reporting, and small Kaizen projects.

Manage Business Excellence (BE) quality processes across the GEO: ensure contractual compliance, audits/certifications, implement CSAT/iCSAT processes, lead BE initiatives, liaise with corporate BE, perform gap analysis, drive change management, report to stakeholders, and realize cost savings via process improvements.

The Associate-Quality monitors transactions, evaluates customer calls, provides insights to operations, and generates reports on Quality and CSAT issues to ensure adherence to service standards.

The role involves project management, client relationship development, automation and process improvement using QPAS, and ensuring compliance with quality information security standards. It requires collaborating with stakeholders for technical solutions.

The Compliance Specialist ensures compliance with quality and information security standards, supports risk management, and drives continuous improvements in operations. They manage quality audits, enforce regulatory compliance, and develop strategies for information security and data privacy.

The Project and Compliance Specialist will oversee building operations, compliance audits, internal communications, and participate in project management while ensuring safety and security protocols are followed.

The role involves managing scheduling for a team, ensuring staffing levels meet service commitments, and performing analysis for efficiency, alongside communication and team management responsibilities.

Use domain knowledge and analytics to generate actionable insights, build and automate dashboards/reports (Power BI), perform SQL-based ETL and data manipulation, maintain reporting databases and web-based forms, ensure data governance, and support CI projects and Amplifai score loading.

Monitor and assure clinical and service quality across channels, design quality reports, conduct calibrations and coaching, support continuous improvement, and enforce HIPAA/HITECH/URAC compliance to maintain clinical integrity and CSAT.

Manage PEZA and BIR compliance for asset transfers, disposals, permits, registrations, and filings. Coordinate with Facilities, Payroll, IT, HR and Operations to gather documentation, validate incentives, maintain organized PEZA records, perform audits and risk assessments, advise on registration and compliance matters, and monitor asset insurance and claims.

The Business Excellence Analyst supports process improvements, analyzes customer experience data, coordinates projects, and ensures compliance with security standards in a call center environment.

Supervise and coach a team of ~15 service advocates to deliver excellent customer-focused care. Use metrics and collaboration to drive continuous improvement, support hiring/onboarding, and partner with technology and HR to remove barriers and improve operations.

The Business Excellence Analyst supports process improvement initiatives, analyzes customer feedback, and assists with project management to enhance operational performance.

The Business Excellence Analyst supports process improvement initiatives, analyzes customer feedback, coordinates projects, and ensures compliance with security and regulatory requirements.