Search the 21 jobs at Sagility

The Associate Network Administrator Manager is responsible for designing, implementing, and managing network configurations and infrastructure, ensuring the continuous availability of LAN/WAN networks and corporate servers, and addressing troubleshooting issues. The role involves capacity planning, performance tuning, vendor coordination, and overseeing network system improvements while also managing budgeting and documentation.

The Quality Analyst is responsible for monitoring customer contact points, evaluating calls based on customer surveys, providing actionable insights, managing quality standards, conducting training and coaching sessions, and driving continuous process improvement initiatives. They also work closely with operations to enhance quality performance and implement feedback from various assessments.

A Customer Service Representative (CSR) handles concerns from respective clients through voice support or non-voice assistance.

The Reports Specialist will create, maintain, and analyze operational reports. Responsibilities include developing ad hoc reports using VBA, designing dashboards, and providing strategic insights to stakeholders. The role involves data extraction, process automation with Excel, and ensuring report accuracy and timeliness to optimize workforce management.

Coordinate with stakeholders for headcount reconciliation, generate agent schedules, review and optimize schedules, and ensure service levels goals are met. Requires 1-2 years of experience in scheduling management and proficiency in WFM tools and MS Office programs.

The Customer Service Representative (CSR) handles client concerns through voice or non-voice support based on business needs, ensuring effective communication and resolution of inquiries.

Responsible for overseeing and optimizing workforce planning activities, collaborating with teams to achieve optimal staffing levels, managing scheduling techniques and analysis, and maintaining workforce systems and processes. Work environment must comply with company policies regarding confidential information. Position may require overtime, weekend work, and direct client interaction.

As a HRSS I-9 Specialist at Sagility, responsible for engaging with new hires to explain and complete the I-9 forms, maintaining and auditing I-9 documentation, logging audit results, and ensuring E-verification compliance. The role involves coordinating with recruiting and HR Ambassadors, resolving verification issues, and meeting KPIs. Located in Quezon City, Philippines.

The CI Manager at Sagility is responsible for driving improvement projects, redesigning processes, and leading process excellence and digital transformational projects. They work closely with the operations team, interact with clients, and ensure the use of problem-solving methodologies. The role involves people management, continuous process improvement, technical tasks like designing reports, and maintaining general safety and security standards.

The Allied Science Team Leader oversees team performance, ensures productivity standards are met, resolves customer grievances, and coaches team members. They focus on process improvement, monitor performance metrics, and collaborate with management to enhance service quality. They also manage internal customer relations and facilitate employee development through performance appraisals and coaching.

The WFM Manager will manage seat optimization for programs, handle stakeholder relationships, deliver presentations, analyze data trends, and create actionable metrics for forecasting and strategic insights. The role involves coaching teams and collaborating with finance, HR, and operations departments to improve organizational effectiveness and ensure robust operational practices are upheld.

The Recruitment Associate is responsible for screening candidates through phone interviews, preparing recruitment reports, maintaining applicant files, assisting in the recruitment process, and providing administrative support to HR Officers and Managers. The role also involves attending job fairs and ensuring the confidentiality and security of applicant information.

The Workforce Associate Manager oversees operational support to enhance the member and patient experience in healthcare. The role involves managing workforce processes, engagement, and ensuring quality in service delivery across various health-related services offered by the company. The position requires collaboration across teams to meet performance targets in a dynamic environment.

The Associate - Process Improvement role involves understanding client strategies, maintaining professional communication, monitoring customer contact points for quality, reporting on non-conformance, conducting coaching sessions, handling escalated calls, and ensuring effective process flow. The position supports both in-office and telework employees in achieving service delivery requirements.

The Associate Manager-HRBP will provide comprehensive HR services, advise on best practices, support onboarding and talent retention, manage employee relations, and ensure compliance with HR processes within assigned accounts. Responsibilities also include attending meetings, analyzing attrition data, and collaborating with other HR teams to resolve people-related issues.

The Associate Manager-Operations Overall is responsible for overseeing the shift's operations, ensuring compliance with productivity standards, and managing client service levels. This role includes preparing performance reports, coordinating team schedules, conducting performance reviews, and ensuring adherence to quality management standards.

The Compliance Associate will assist the PEZA Compliance Officer with compliance requirements, prepare necessary documentation for PEZA and LGU, conduct income tax holiday validation, maintain organized filing systems, and serve as a liaison for PEZA and BIR filings, while ensuring compliance with quality information security standards.

The Provider Traditional Bohol Team Leader will oversee internal customer relations, manage staff performance, and coordinate communications between team members and HR. Responsibilities include process improvement initiatives, staff development through performance assessment, and ensuring client service levels are met. The role requires monitoring team productivity and resolving grievances while assisting in operational responsibilities as needed.

As a Team Leader at Sagility, you will oversee internal customer relations, manage staff development and performance, and drive continuous process improvement. Your responsibilities include communicating with HR, coaching team members, monitoring service quality, and handling escalated issues. You will ensure compliance with productivity standards and assist in staff performance assessments.

The CI Manager will drive improvement projects, redesign processes, interact with clients to identify business opportunities, and lead quality and performance initiatives. The role involves implementing Lean Six Sigma methodologies and monitoring process effectiveness while managing team performance and conducting training programs.