Search the 16 jobs at Sagility

Conduct phone interviews to screen and select qualified applicants, prepare recruitment reports, maintain applicant files, attend job fairs, assist in the recruitment process, maintain HRIS databank, provide administrative support, protect organization's assets, ensure information security, and report incidents promptly.

Ensuring workstations and IT endpoints are in good working condition, monitoring availability for deployment, installation and configuration of operating systems, handling IT inventory management tasks, troubleshooting defective hardware endpoints, and managing IT asset deployment and purchase requests.

Responsible for monitoring customer contact points and maintaining quality standards. Conducts coaching sessions and ensures effective processes. Works both in-office and remotely to meet performance requirements and deadlines.

The Team Leader/Supervisor at Sagility is responsible for internal customer relations, process improvement, staff development, and staff management. They handle HR communication, process improvement, staff coaching, performance assessment, and team management to ensure client service levels are met or exceeded.

Developing and implementing an effective legal compliance program, auditing processes, practices, and documents to ensure HIPAA compliance and information security within the organization. Responsible for incident management and risk assessment. Monitors and updates organizational policies and procedures to remain compliant with regulatory requirements. Encourages team members to report security weaknesses and threats. Protects organization's assets and ensures confidentiality, integrity, and availability of critical information.

Provide comprehensive HR services to assigned accounts and departments, advise on HR best practices, support program managers on HR matters, handle employee relations, facilitate discipline management, conduct employee engagement activities, collaborate with program managers on strategy, review attrition data, coordinate with HR teams on payroll and data issues, and ensure confidentiality of information.

The Operations Manager at Sagility is responsible for monitoring performance metrics, implementing policies, ensuring compliance, and developing staff. This role involves shift management, quality management, standards compliance, and staff development functions. The manager is also involved in client meetings, operational reviews, and staff communication to drive performance and satisfaction within the contact center.

Responsible for overseeing capacity planning, staffing, and resource management to meet service level goals and ensure compliance. Collaborates with stakeholders and coordinates with recruiting. Manages a team and provides workforce insights to meet KPI targets. Maintains communication, monitors work quality, and presents data trends to key stakeholders.

As an Associate Manager - Site IT, you will be responsible for managing desktop hardware and software systems, performance monitoring, problem resolution, resource planning, and project management. You will ensure all workstation hardware and software meet requirements and SLAs, conduct regular audits, handle problem resolution efficiently, and oversee inventory management. Additionally, you will coordinate and implement IT-related projects and assist in resolving technical issues.

Responsible for ensuring operational compliance with HIPAA regulations, conducting risk assessments, implementing information security controls, and performing compliance audits within the organization. Also responsible for incident management and promoting a culture of information security awareness throughout the organization.

Coordinate with stakeholders for headcount reconciliation, generate agent schedules, review and optimize schedules, and ensure service levels goals are met. Requires 1-2 years of experience in scheduling management and proficiency in WFM tools and MS Office programs.

The CI Manager at Sagility is responsible for driving improvement projects, redesigning processes, and leading process excellence and digital transformational projects. They work closely with the operations team, interact with clients, and ensure the use of problem-solving methodologies. The role involves people management, continuous process improvement, technical tasks like designing reports, and maintaining general safety and security standards.

A Customer Service Representative (CSR) handles concerns from respective clients through voice support or non-voice assistance.

The Office Management Specialist at Sagility is responsible for maintaining efficiency, overseeing asset management, coordinating office repairs, managing room reservations, handling procurement of supplies, and monitoring billing and finances.

Customer Service Representative handling concerns from clients through voice or non-voice support in Iloilo, Philippines

Sr Sourcing Specialist tasked with maintaining employee files, assisting in recruitment processes, attending to applicant inquiries, and providing administrative support to HR Officers. Responsible for coordinating job fairs, handling orientation of new hires, and ensuring compliance with hiring procedures. Supports communication and coordination within the HR team and provides administrative assistance as needed.