Jobs at Sagility

Support HR onboarding and employee engagement by running new hire orientation, conducting focus groups, maintaining class lists and trackers, ensuring ID compliance, coordinating with departments, managing no-show outreach, promoting rewards and recognition, and reporting engagement insights to leaders.

The Software Engineer will design, develop, test, and maintain software applications, collaborate with teams, and troubleshoot issues.

The Software Engineer will design, develop, test, and maintain software applications, implement solutions, and collaborate with cross-functional teams.

The Reports Specialist monitors customer interactions, evaluates quality, assesses performance, coaches staff, and ensures compliance with standards like HIPAA.

The Operations Enablement Senior Supervisor manages a team focused on training and quality review, ensures compliance, drives operational excellence, and improves customer experience through training and process enhancements.

The Operations Enablement Manager will manage a team, lead coaching forums, adapt training models, develop solutions, and communicate with leadership.

Responsible for designing, developing, and implementing training content for new hires and ongoing learning programs in a service center environment, using instructional design methodologies and tools.

The Knowledge Author Lead develops and maintains knowledge articles, ensuring quality and accessibility while engaging with business partners to understand content needs and improve service delivery.

The Knowledge Performance Sr. Analyst leads strategic data research to improve AI accuracy and knowledge quality, optimizes technology platforms, and ensures knowledge management standards are adhered to while analyzing and enhancing user behaviors.

Manage design and delivery of learning programs: oversee instructional design, LMS administration, stakeholder collaboration, training implementation, budget and resource management, measure training effectiveness using KPIs, and drive continuous improvement using emerging learning technologies.

Develop, maintain, and publish high-quality knowledge articles for Coverage Review and Contact Center operations. Apply KCS and technical writing best practices, optimize content for human and AI consumption, manage knowledge systems (KnowledgeXchange/KX GenAI), partner with SMEs and instructional designers, monitor article performance, and support KM governance, metadata/tagging, and large-scale KM projects to improve findability and service outcomes.

Lead strategic data research and hypothesis testing to improve GenAI accuracy and knowledge quality. Govern KnowledgeXchange, test platform enhancements, review and optimize knowledge articles, create diagnostic trees, and translate insights into actionable KM and technology improvements to enhance AI responses and user behavior.

Lead healthcare-targeted sourcing initiatives, act as the primary sourcing point of contact, coordinate and run job fairs and vendor partners, manage logistics and costs, monitor applicant status and re-profiling, build partnerships with schools and government units, and support HR manpower forecasting and process improvements.

Support training readiness and implementation by assisting lead trainer with classroom and on-the-job training, role plays, coaching, live monitoring, facilitation, logistics, curriculum improvement, and operational performance gap assessment.

The Senior Manager - Business Excellence monitors customer interactions, improves quality and performance, manages audits, ensures compliance, and drives process improvement in healthcare services.

The Senior Operations Manager oversees daily performance metrics, manages operational compliance, ensures team productivity, interfaces with clients, and leads staff development initiatives to enhance performance within the Contact Center.

The Sr Systems Administrator will manage and maintain IT infrastructure, ensuring technology efficiency and supporting daily operations in healthcare services.

Lead and oversee clinical training programs, ensuring instructional quality, clinical accuracy, and alignment with operational goals. Manage training teams, analyze performance metrics (readiness, attrition, NHT), drive interventions, develop trainer capability, leverage learning technologies and AI tools, ensure compliance, and partner with stakeholders to improve learner readiness, retention, and program cost efficiency.