Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Operation Support
Job title:
CI Manager
Job Description:
DUTIES & RESPONSIBILITIES:
Performance Management:
- Drive Improvement projects/activities across the vertical
- Redesign process to suit the improvement plan
- Work closely with operations team to collect data and assess the current situation
- Network with other experts to exchange learnings and good practices both internally and externally
- Developing and executing key process excellence & digital transformational project roadmaps for aligned businesses
- Interact with Clients for understanding Key Business Priorities and Opportunity Identification
- Provide Innovative leadership driving quality and performance
- Direct the identification of gaps and improvement in the various processes
- Ensure the use of problem solving and root cause analysis where necessary
- Deploy Lean Six Sigma framework to improve Process performance
- Lead VSM and Problem solving workouts with the aligned businesses
- Monitor and Audit the deployed processes for effectiveness and efficiency
- Responsible for generating business impact for the client using the CI methodologies and frameworks
People Management:
- Handles and resolves inconsistency of the team to change as it involves conflicting views and opinions.
- Conducts Quality meetings. Expands training knowledge through seminars and keeping abreast of current quality issues.
- Develops and trains analysts through coaching, providing work guidance and motivation. Also includes counseling for disciplinary actions.
- Communicates account overall process improvement performance to Business Heads.
Process Improvement:
- Provides continuous improvement of processes and systems.
- Conducts process improvement plan and quality communication with the client handled, operations and training management.
Technical:
- Designs and implements reports to establish patterns and trends of quality issues as they may arise.
- Able to provide quantifiable data to all quality judgments that are made.
- Conducts Lean Six Sigma Trainings and Certification Programs
Others:
- Perform tasks assigned by his/her immediate Head.
General Safety and Security
- Protects the organization’s assets by upholding the principles of the Quality Information Security Management System (QISMS).
- Ensures confidentiality, integrity, and availability of information critical to fulfilling the organization’s business functions.
- Remain compliant with the relevant business, local and international regulatory and legislative requirements particularly the Health Insurance Portability and Accountability Act of 1996 (HIPAA) – For Healthcare Accounts
COMPETENCY REQUIREMENTS:
With Moderate Competency Level in ff.:
- Communication Skills (Spoken)
- Communication Skills (Written)
- Customer Service Orientation
- Computer Literacy
- Job Knowledge
- Sense of Urgency
- Passion for Excellence
- Working in Teams/Interpersonal Skills
- Work Organization
- Drive for Results/Execution
- Thriving in Change
- Expertise/Analytical Skills
- Product Knowledge
- Typing Skills
- Problem Solving
- Training Needs Analysis
- Process Improvement
- Performance Management
- Discipline Management
- Change Management
- Project Management
With Expert Competency Level in ff.:
- Expertise/Analytical Skills
Location:
Quezon City, Bridgetowne ZetaPhilippines
What We Do
Sagility is a U.S.-based, tech-enabled healthcare business process management company that supports payers, providers, and their partners to deliver best-in-class operations, enhance the member and provider experience, improve the quality of care and promote health equity all while delivering cost-effective healthcare financial and clinical outcomes.
Sagility Technologies uses a holistic consulting approach to identify the root causes of healthcare payer and provider pain points, analyze the issues, and provide a complete solution that encompasses people, process, and technology platform improvements. Equipped with a strategic solutions mindset, our core focus is on what most benefits the client. Combining healthcare operations and technology experience with advanced UI, UX, and analytics expertise, we develop and deploy customized solutions for our client’s business. Additionally, with our extensive global resources and facilities, we provide the best service/price ratio for any service outsourcing needs.
