Jobs at Roca Alliances

Own and prioritize the MSP partner portal backlog, define user stories and acceptance criteria, document billing processes, and coordinate requirements across Sales, Partner, Finance, and Billing stakeholders in the US and Europe. The role requires expertise in subscription, usage-based, and partner billing, Agile delivery, Jira backlog management, API requirements, and integrations involving Salesforce Revenue Cloud, NetSuite, and ZoneBilling.

Own and operate integrations for an MSP partner portal connecting Salesforce Revenue Cloud, NetSuite, billing, tax, usage-data, and provisioning systems. Build Boomi processes and APIs, maintain data mappings, optimize SuiteQL and Salesforce API usage, support usage-based billing, monitor production integrations, reconcile failures, and document integration flows and runbooks.

Own the end-to-end architecture of an MSP partner portal built with React, TypeScript, Node.js, microservices, and AWS EKS. Lead API design, identity architecture, hosting design, architecture documentation, vendor knowledge transfer, technical risk assessment, design reviews, and engineer mentorship. The role remains hands-on while guiding production ownership, partner API development, and an identity-provider migration.

Build and lead a Colombia-based engineering team of up to 14 people responsible for transitioning, operating, and evolving an MSP partner portal. Own hiring, team development, vendor handover, production operations, Agile delivery, roadmap execution, stakeholder communication, incident management, and on-call practices. The role requires technical fluency across modern web architecture, cloud platforms, microservices, and enterprise billing and CRM integrations.

Build and maintain TypeScript/Node.js backend-for-frontend services and microservices for an MSP partner portal. Design REST APIs using OpenAPI, implement secure authentication with JWT, Keycloak, OAuth2/OIDC, and Redis sessions, and support integrations for quoting, contracts, billing, and provisioning. Write tested and observable code, participate in reviews, provide production support and on-call coverage, and help stabilize and assume ownership of an inherited platform.

Build and maintain React microfrontends for an MSP partner portal supporting quoting, contracts, billing, and provisioning. Work in an NX monorepo, develop Storybook components, implement accessible interfaces, integrate with a TypeScript BFF through REST/OpenAPI, support OIDC login, contribute to testing, and participate in production support and frontend releases. The role also involves collaborating with international teams and documenting frontend architecture, build, release, and accessibility practices.

Lead complex, cross-departmental IT and digital transformation projects from planning through delivery. Responsibilities include roadmap planning, resource alignment, stakeholder management, risk and change management, executive reporting, Jira-based portfolio dashboards, AI-assisted workflows, outcome tracking, and mentoring project managers. The role requires delivering measurable business outcomes on time and within budget in a complex, matrixed environment.

Owns the architecture and production delivery of AI integrations across MCP servers, agent workflows, data platforms, and enterprise SaaS. Responsibilities include setting secure integration patterns, managing technical roadmaps and dependencies, leading design and security reviews, prototyping, mentoring engineers, and establishing governance, reliability, cost, and adoption standards. The role requires hands-on technical leadership across AI engineering, identity and access, data platforms, vendor management, and cross-team delivery.

Develop and maintain backend services and APIs for an Insider Risk Management product processing billions of global events. Responsibilities include writing Kotlin or Java code, testing, debugging, infrastructure as code, AWS deployments, production support, documentation, code reviews, and cross-functional collaboration. The role participates in on-call rotations, Agile planning, design discussions, and process improvements while helping adopt AI-assisted engineering tools.

Design, build, test, deploy, and operate backend services and APIs for an insider risk management product. The role involves Kotlin or Java development, AWS infrastructure, microservices, data stores, observability, incident response, CI/CD, infrastructure as code, technical design, code reviews, mentoring, and production ownership at global scale.

Design, develop, and maintain secure, scalable cloud-native applications across UI, application, and database tiers. Build solutions using C#/.NET, Azure services, Angular, and .NET MAUI; apply clean architecture and design patterns; write automated tests; participate in Agile sprints and code reviews; collaborate with product, architecture, QA, and DevOps teams; use AI tools for coding and debugging; and mentor junior engineers.

Design, maintain, and modernize high-performance iOS applications using SwiftUI and UIKit. Build offline-first features with local persistence and synchronization, implement dependency injection, optimize view performance, develop asynchronous flows, refactor legacy code, and collaborate with product, design, QA, and engineering teams. Participate in code reviews and critically evaluate AI-generated code.

Own the full post-sale customer journey for a SaaS AI marketing assistant, including onboarding, training, support, documentation, customer health tracking, churn prevention, and proactive relationship management. Monitor Intercom requests, resolve issues, escalate product feedback, identify at-risk accounts, and share customer insights to influence the product roadmap.

Build and maintain frontend features for an insider risk management web application using React and TypeScript. Design component-based UIs, integrate REST APIs, manage client-side state, and ensure accessibility, performance, testability, and consistent user experiences. Write automated tests, debug issues across the web stack, contribute to design and code reviews, support production incidents, participate in on-call, collaborate cross-functionally, and deliver work independently.

Investigate email-security detections across Proof of Value accounts, analyze phishing, BEC, malware delivery, and evasion techniques, reconstruct verdict paths, and quantify detection trends. Classify threats, identify emerging attacker campaigns, correlate findings with threat intelligence, triage customer and SOC feedback, and recommend detection improvements. Use SQL, Python, analytics, and AI tools to automate analysis and communicate concise, evidence-based findings to product and engineering teams.

Develops customer marketing and advocacy strategies for a global SaaS company. Manages B2B email campaigns, customer communications, events, sponsorships, review-generation programs, customer advocates, and case studies. Collaborates cross-functionally to maintain consistent messaging, tracks program performance, and reports results using HubSpot, Salesforce, G2, and review platforms.

Build and maintain frontend features for an insider risk management web application using React and TypeScript. Develop responsive interfaces, integrate REST APIs, write automated tests, debug across the web stack, collaborate with backend engineers and cross-functional partners, support production issues, review code and designs, document solutions, and contribute to engineering process improvements and AI-assisted development practices.

Lead the technical direction and execution of AI-first products, designing and operating Python backend services, APIs, asynchronous distributed systems, and LLM-powered workflows. Mentor engineers, guide architecture, establish quality and observability standards, collaborate with product and design, and remain hands-on in production development. The role requires ownership of complex systems from design through delivery in a fast-moving, ambiguous environment.

Run monthly FP&A cycles, including reporting, budgeting, forecasting, variance analysis, and management reporting. Build financial models covering SaaS metrics, revenue, headcount, expenses, EBITDA, and cash flow. Develop scenario analyses, support annual planning and reforecasts, partner with business leaders, and create executive-ready dashboards and presentations. Improve finance workflows through AI and automation. Senior-level responsibilities include owning driver-based models, analyzing advanced SaaS metrics, and producing board and leadership materials.

Create and update websites, landing pages, digital campaign assets, email graphics, social content, and sales materials across global SaaS brands. Develop on-brand, accessible, responsive designs while collaborating with marketing, content, product, regional, and web teams. Organize design files, build reusable templates, manage multiple requests, incorporate feedback, and optimize assets for web, mobile, and campaigns.