Ro

Group Product Manager, Patient Experience

Reposted 3 Days Ago

Easy Apply

New York, NY

Hybrid

201K-240K

Senior level

Healthtech • Pharmaceutical • Telehealth

Ro's mission is to help patients achieve their health goals by delivering the easiest, most effective care possible.

The Role

Lead cross-functional teams to enhance the patient experience on mobile and web platforms, applying UX best practices and data-driven strategies to optimize user engagement and retention.

Summary Generated by Built In

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients, including one in every county in the United States, and in 98% of primary care deserts.

Ro has been recognized as a Fortune Best Workplace in New York and Health Care for four consecutive years (2021-2024). In 2023, Ro was also named Best Workplace for Parents for the third year in a row. In 2022, Ro was listed as a CNBC Disruptor 50.

As Group Product Manager, you will play a critical leadership role in shaping and advancing the logged-in patient experience across Ro’s mobile and web platforms. You’ll work to ensure patients can seamlessly navigate their care journey—from onboarding to engaging with their clinical team—through intuitive, delightful and effective digital experiences.

You’ll be instrumental in driving initiatives that improve patient engagement, retention, satisfaction, and conversion. You bring a strong track record of applying UX best practices and experimentation strategies to optimize user flows, reduce friction, and drive measurable growth. You’ll collaborate closely with engineering, design, consumer insights, operations, marketing, and clinical teams to define and execute on a strategic product vision. This role reports directly to the SVP of Product Management and is ideal for a data-savvy, customer-obsessed product leader with a passion for UX excellence and performance-driven thinking.

What You’ll Do:

Lead efforts to enhance the logged-in patient experience across mobile and web, ensuring the experience supports seamless and impactful care journeys
Define and execute a product vision and roadmap that balances usability and business impact— through both best-in-class UX patterns and flow optimization
Lead cross-functional collaboration with engineering, design, marketing, clinical, and operations teams to deliver high-quality, scalable product experiences
Use research, data, and experimentation to deeply understand patient behaviors and identify key opportunities for improvement
Define clear success metrics related to engagement, retention, and conversion, and apply a rigorous test-and-learn approach to iterate and improve
Apply and advocate for UX and interaction design best practices that elevate quality across platforms and devices
Leverage experimentation and A/B testing to refine and validate product decisions, ensuring every change measurably improves the user experience.

What You’ll Bring to the Team:

7+ years of product management experience in consumer tech, prior experience in ecommerce preferred
Strong track record of successfully managing consumer applications across native mobile and web to drive user engagement and retention
Deep knowledge of UX patterns and best practices, including how they scale across different use cases, platforms, and devices, and a strong sense of aesthetics and attention to detail, ensuring every interaction is crafted with care
Passion for high-quality design and interaction—you actively explore best-in-class apps and digital tools to stay inspired
Deep experience with optimization and a data-driven mindset: experience using A/B testing, analytics, and user research to guide product decisions and optimize user flows
Strong technical knowledge and understanding—you know how your product is built, the underlying systems that power it, and how to work effectively with engineers to create best-in-class products that can scale
Outstanding communication and cross-functional collaboration skills: Ability to establish common ground with empathy and candor, manage conflicting points of view, and articulate the rationale behind decisions
Excellent product judgment: Ability to prioritize competing opportunities, balance stakeholder needs with business priorities, and drive detailed trade-offs over the product lifecycle

We’ve Got You Covered:

Full medical, dental, and vision insurance + OneMedical membership
Healthcare and Dependent Care FSA
401(k) with company match
Flexible PTO
Wellbeing + Learning & Growth reimbursements
Paid parental leave + Fertility benefits
Pet insurance
Student loan refinancing
Virtual resources for mindfulness, counseling, and fitness

We welcome qualified candidates of all races, creeds, genders, and sexuality to apply.

The target base salary for this position ranges from $201,000 to $240,000, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary.

Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites).

At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.

See our California Privacy Policy here.

Top Skills

A/B Testing

Analytics

Ux Best Practices

What the Team is Saying

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The Company

HQ: New York, NY

649 Employees

Year Founded: 2017

What We Do

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 98% of primary care deserts.

Why Work With Us

Ro is powering quality care at scale. The Ro Operating System (ro.OS) vertically integrates the core parts of healthcare, bringing together nationwide telehealth, lab, and pharmacy services on one platform. The result? ro.OS makes it easier for patients to access and providers to deliver high-quality care – millions of times over.