Jobs at Rise

Provision, deploy, and troubleshoot ISP services (Dedicated/Shared Internet, Carrier Ethernet/L2). Respond to NOC/support queries, perform MTR/isolation tests, follow template configs, and join on-call/night/weekend rosters while assisting senior engineers.

Manage right-of-way acquisition including LGU negotiations, land title research, permits and agreements; coordinate with field engineering, contractors and government agencies; handle claims, reporting, and budget control for ROW activities.

Manage and grow business accounts by qualifying leads, closing deals, meeting sales targets, coordinating with Sales Support for contracts and reports, ensuring customer satisfaction and regulatory compliance.

Provide first-line IT support for hardware and software issues, troubleshoot and escalate incidents, maintain inventories and system documentation, perform maintenance, upgrades and backups, support IT projects and procurement research, and apply security controls and investigate suspected breaches.

Sell core services to international wholesale carriers and enterprises across the full sales cycle. Build strategic relationships, manage high-value contracts, develop account and contract strategies, collaborate with internal teams for customized offerings, drive margin growth, and ensure compliance with data privacy and conflict-of-interest policies. Represent the company at industry events and support aftersales and operational requirements.

Orchestrate internal and external teams to deliver telecom projects on time. Act as primary POC for reporting, resource allocation (teams, OTDR, vans), and stakeholder liaison. Coordinate surveys, installations, fault rectifications, building administration and government bodies; schedule tasks, clear roadblocks, produce monitoring reports, and support Site Ops including on-call and after-hours duties.

Provide provisioning, troubleshooting, and operational support for ISP services (Dedicated/Shared Internet, Carrier Ethernet/L2). Participate in on-call/night/weekend rosters, respond to NOC queries, deploy devices from templates, investigate network issues, and handle basic client troubleshooting using softphones and diagnostic tools.

Provide Level 1 inbound phone support for internet customers: perform basic troubleshooting (device status, fiber break ID, circuit info), document tickets, call customers with updates, escalate complex issues to Network or Field Engineers, and maintain professional, timely follow-ups to ensure customer satisfaction.

Design, launch, and manage end-to-end Relational and Transactional NPS programs for B2B telco. Analyze qualitative and quantitative feedback, create dashboards and SIPs with department heads, ensure closed-loop responses, and present CX health and recommendations to senior management to reduce friction and improve business KPIs.

Manage day-to-day client deliverables and relationships for a portfolio of business partners. Resolve queries, cross-sell services, onboard clients with Sales, create retention plans, liaise with internal teams, and use LinkedIn and Google Suite to support account growth and reporting.

Provide paralegal support for corporate legal matters: draft and manage contracts, conduct Philippine legal research, file documents with government agencies, assist with visa and immigration processes, support corporate governance, coordinate with external counsel, and perform administrative legal tasks.

Lead and manage business administration and facilities across multiple regional offices, overseeing permits, assets, vendors, office fit-outs, fleet, compliance, and the Business Admin team while ensuring cost efficiency and regulatory adherence.

Drive new business and revenue by identifying and qualifying leads, saturating assigned sites, and building client relationships. Execute sales strategies, maintain pipeline and data integrity, collaborate with internal teams to deliver services, ensure compliance, and provide consistent positive customer experiences while working primarily in the field.

Lead and manage the safety team and daily field operations, conduct inspections and audits, investigate incidents and implement corrective actions, maintain compliance documentation, run OSHA-aligned training programs, optimize safety processes, and report safety metrics and risks to senior management while managing team performance and stakeholders.

Lead complex carrier-grade network engineering tasks including developing methods of procedure, operational design, and resolving advanced faults. Provide expert-level BGP guidance, review change MOPs, mentor engineers, manage complex projects, maintain network support processes, use network management tools for diagnostics and reporting, and support key accounts as a Technical Account Specialist.

Sell core international wholesale carrier and enterprise services end-to-end: identify and develop strategic global accounts, manage full sales cycle, negotiate and close high-value contracts, grow margins, build account plans and SOPs, collaborate with product and engineering, act as subject-matter expert on connectivity services, and ensure compliance and aftersales support.

Serve as the primary legal subject-matter expert for contract drafting, negotiation, regulatory compliance, and corporate housekeeping. Advise management on legal risks, monitor contract lifecycles, identify compliance gaps, conduct legal research, deliver training, and ensure affiliated entities meet Philippine statutory and regulatory requirements.

Provide administrative and clerical support to maintain daily office operations: filing, scanning, basic data entry, preparing simple documents, running local errands, and assisting with meeting logistics and note-taking.

Manage daily accounts receivable activities: process and reconcile payments, resolve billing discrepancies, coordinate collections, produce financial reports (P&L, cash flow), support month-end close, assist with compliance and audits, and provide ad-hoc financial analysis and reporting.

Manage day-to-day client care for a portfolio of partners, resolve issues, drive retention and cross-sell services, coordinate onboarding with sales and internal teams, and develop long-term executive relationships.