Jobs at Rezo.ai

Analyze and clean data using SQL, build and maintain Power BI dashboards, perform operational and ad hoc analyses, and prepare executive reports. The role requires validating data quality, tracking KPIs and usage trends, using advanced Excel for deep dives, and translating business requirements into reliable technical data solutions.

Own the full product lifecycle for customer-facing modules and internal tools, including discovery, roadmap planning, PRD creation, prioritization, design collaboration, engineering delivery, launches, and adoption. Partner with cross-functional teams and enterprise customers to identify needs, build scalable workflows, monitor product and operational metrics, and continuously improve platform experiences.

Analyzes complex datasets, develops databases and data collection systems, writes SQL queries, cleans and validates data, identifies trends, produces reports, and presents findings. Partners with management to prioritize business and information needs while applying data modeling, mining, segmentation, and statistical techniques to improve efficiency and data quality.

Identify and qualify enterprise sales opportunities, build pipelines, manage CXO relationships, demonstrate solutions, prepare proposals, support deal closure, provide post-sales support, and deliver accurate forecasts. Collaborate with Marketing and Product while tracking industry and competitor trends. The role focuses on consultative B2B/SaaS selling across large enterprise accounts and assigned markets.

Performs automated and business quality-control tasks, validates vernacular script translations, evaluates speech analytics accuracy, creates UAT and flow-based test cases, and trains AI systems to improve bot call performance. The role requires English and Bengali proficiency, strong communication and analytical skills, and the ability to solve problems and support ongoing projects.

Manage enterprise customer portfolios, develop account plans, grow revenue through upselling and cross-selling, negotiate contracts, conduct business reviews, forecast results, resolve escalations, and maintain executive relationships. Collaborate with sales, marketing, product, and engineering teams to deliver tailored solutions while meeting or exceeding sales targets.

Prospects and qualifies business leads through outbound outreach to target accounts and CXOs. Builds relationships, communicates product value, books meetings, and transfers qualified opportunities to sales teams. Maintains accurate CRM records, tracks lead-generation metrics, meets conversion targets, and reports performance trends. Requires strong communication, self-motivation, discipline, and experience in delegate acquisition or sponsorship roles within corporate event management.

Own and maintain the company’s telephony platform and Linux systems. Responsibilities include managing Asterisk and FreeSWITCH, authoring and debugging dial plans, analyzing SIP and RTP issues, provisioning and securing servers, troubleshooting performance and networking problems, and supporting backups and recovery. The role will progressively expand into cloud infrastructure, Bash or Python automation, monitoring, containers, and CI/CD, with mentorship provided.

Execute manual and automated testing for voicebots and chatbots, including functional, usability, performance, regression, and live-bot quality checks. Design test cases, plans, scripts, and documentation; report defects through ticketing platforms; collaborate with cross-functional teams on requirements and acceptance criteria; support test planning and estimation; and improve testing processes, tools, and methodologies.