Jobs at Rezo.ai

Analyzes operational data and transforms it into actionable insights through SQL queries, Power BI dashboards, Excel-based analysis, and executive reporting. Responsibilities include managing and cleaning relational database data, tracking KPIs and usage trends, performing ad-hoc analyses, validating data quality, and collaborating with stakeholders to translate business requirements into technical data solutions.

Manage enterprise customer portfolios, develop account plans, grow revenue through upselling and cross-selling, negotiate contracts, conduct business reviews, forecast results, resolve escalations, and maintain executive relationships. Collaborate with sales, marketing, product, and engineering teams to deliver tailored solutions while meeting or exceeding sales targets.

Prospects and qualifies business leads through outbound outreach to target accounts and CXOs. Builds relationships, communicates product value, books meetings, and transfers qualified opportunities to sales teams. Maintains accurate CRM records, tracks lead-generation metrics, meets conversion targets, and reports performance trends. Requires strong communication, self-motivation, discipline, and experience in delegate acquisition or sponsorship roles within corporate event management.

Supports marketing initiatives through content development, copywriting, social media and website management, campaign coordination, sales enablement, and creation of basic visual assets. Collaborates with Marketing and Product teams to strengthen product positioning and customer engagement. The role also involves maintaining marketing materials, updating website content, and coordinating ongoing marketing activities.

Manage end-to-end recruitment for technical and non-technical roles, including sourcing, candidate screening, interview coordination, hiring manager partnership, and candidate closure. The role requires maintaining a positive candidate experience, managing multiple requisitions, using recruitment channels and reporting tools, and driving hiring processes efficiently in a fast-paced environment.

Drive technical projects from initiation through completion, including planning scope, timelines, resources, dependencies, execution, risk mitigation, stakeholder communication, quality assurance, documentation, reporting, and post-project evaluation. The role requires coordinating technical and non-technical teams, managing expectations, resolving conflicts, and ensuring complex projects are delivered on time, within budget, and to quality standards.

Creates and manages marketing content across social media, websites, blogs, campaigns, and communications. Develops copy, produces basic visual assets using Canva or Figma, updates website content, maintains marketing assets, and supports campaign execution and sales enablement. Collaborates with Marketing and Product teams to strengthen product positioning and customer engagement.

Manage enterprise customer accounts as a trusted strategic advisor, driving retention, upselling, cross-selling, revenue growth, and quota attainment. Develop account plans, negotiate complex contracts, conduct business reviews, forecast performance, resolve escalations, and maintain executive relationships. Collaborate with sales, marketing, product, and engineering teams to deliver tailored SaaS and enterprise solutions.

Own and maintain the company’s telephony platform and Linux systems. Responsibilities include managing Asterisk and FreeSWITCH, authoring and debugging dial plans, analyzing SIP and RTP issues, provisioning and securing servers, troubleshooting performance and networking problems, and supporting backups and recovery. The role will progressively expand into cloud infrastructure, Bash or Python automation, monitoring, containers, and CI/CD, with mentorship provided.

Execute manual and automated testing for voicebots and chatbots, including functional, usability, performance, regression, and live-bot quality checks. Design test cases, plans, scripts, and documentation; report defects through ticketing platforms; collaborate with cross-functional teams on requirements and acceptance criteria; support test planning and estimation; and improve testing processes, tools, and methodologies.