Jobs at Rezo.ai

Identify and qualify enterprise sales opportunities, build pipelines, manage CXO relationships, demonstrate solutions, prepare proposals, support deal closure, provide post-sales support, and deliver accurate forecasts. Collaborate with Marketing and Product while tracking industry and competitor trends. The role focuses on consultative B2B/SaaS selling across large enterprise accounts and assigned markets.

Performs automated and business quality-control tasks, validates vernacular script translations, evaluates speech analytics accuracy, creates UAT and flow-based test cases, and trains AI systems to improve bot call performance. The role requires English and Bengali proficiency, strong communication and analytical skills, and the ability to solve problems and support ongoing projects.

Lead customer onboarding and adoption of AI solutions, build trusted client relationships, provide training and support, monitor usage metrics, resolve issues, collect feedback, and collaborate with sales, engineering, and product teams. Prepare customer success reports and deliver actionable insights that improve product effectiveness, satisfaction, and retention.

Manage enterprise customer portfolios, develop account plans, grow revenue through upselling and cross-selling, negotiate contracts, conduct business reviews, forecast results, resolve escalations, and maintain executive relationships. Collaborate with sales, marketing, product, and engineering teams to deliver tailored solutions while meeting or exceeding sales targets.

Prospects and qualifies business leads through outbound outreach to target accounts and CXOs. Builds relationships, communicates product value, books meetings, and transfers qualified opportunities to sales teams. Maintains accurate CRM records, tracks lead-generation metrics, meets conversion targets, and reports performance trends. Requires strong communication, self-motivation, discipline, and experience in delegate acquisition or sponsorship roles within corporate event management.

Manage end-to-end recruitment for technical and non-technical roles, including sourcing, candidate screening, interview coordination, hiring manager partnership, and candidate closure. The role requires maintaining a positive candidate experience, managing multiple requisitions, using recruitment channels and reporting tools, and driving hiring processes efficiently in a fast-paced environment.

Drive technical projects from initiation through completion, including planning scope, timelines, resources, dependencies, execution, risk mitigation, stakeholder communication, quality assurance, documentation, reporting, and post-project evaluation. The role requires coordinating technical and non-technical teams, managing expectations, resolving conflicts, and ensuring complex projects are delivered on time, within budget, and to quality standards.

Manage enterprise customer accounts as a trusted strategic advisor, driving retention, upselling, cross-selling, revenue growth, and quota attainment. Develop account plans, negotiate complex contracts, conduct business reviews, forecast performance, resolve escalations, and maintain executive relationships. Collaborate with sales, marketing, product, and engineering teams to deliver tailored SaaS and enterprise solutions.

Own and maintain the company’s telephony platform and Linux systems. Responsibilities include managing Asterisk and FreeSWITCH, authoring and debugging dial plans, analyzing SIP and RTP issues, provisioning and securing servers, troubleshooting performance and networking problems, and supporting backups and recovery. The role will progressively expand into cloud infrastructure, Bash or Python automation, monitoring, containers, and CI/CD, with mentorship provided.

Execute manual and automated testing for voicebots and chatbots, including functional, usability, performance, regression, and live-bot quality checks. Design test cases, plans, scripts, and documentation; report defects through ticketing platforms; collaborate with cross-functional teams on requirements and acceptance criteria; support test planning and estimation; and improve testing processes, tools, and methodologies.