The Role
Own the full product lifecycle for customer-facing modules and internal tools, including discovery, roadmap planning, PRD creation, prioritization, design collaboration, engineering delivery, launches, and adoption. Partner with cross-functional teams and enterprise customers to identify needs, build scalable workflows, monitor product and operational metrics, and continuously improve platform experiences.
Summary Generated by Built In
As a Product Manager at Rezo, you will own the complete product lifecycle: from understanding user needs and
writing PRDs to managing design and development, launching features, and driving adoption. The ideal candidate is a
systems thinker who understands internal workflows and is equally comfortable building external modules that
customers interact with directly. This is a high-impact role focused on delivering exceptional experiences for
enterprise clients while enabling internal teams—from Sales to Analytics—to operate efficiently and at scale.
Key responsibilities:
• Product Strategy & Execution
- Define and manage the roadmap for customer-facing modules and internal
tools that support delivery and operations.
- Translate business goals and user needs into structured product features
and intuitive user journeys.
- Prioritize features based on impact, dependencies, and stakeholder
feedback.
• Cross-Functional Collaboration
- Gather inputs and drive alignment across teams such as Sales, Project
Delivery, Legal, Infra, Customer Success, and Analytics.
- Partner with Engineering to deliver high-quality features on time.
• User-Centered Development
- Conduct deep discovery with internal stakeholders and enterprise
customers to identify pain points.
- Write detailed PRDs with clear workflows, success criteria, and edge cases.
- Create wireframes or collaborate with the design team to bring concepts to
life.
• Platform Thinking
- Build scalable systems that work across geographies, teams, and industries.
- Establish feedback loops to continuously evolve internal and external tools.
• Analytics & Quality
- Monitor platform metrics, customer behavior, and operational
performance to identify improvement areas.
- Collaborate with analytics teams to track adoption, identify friction points,
and recommend interventions.
Requirements
Educational Qualifications
• Bachelor’s degree in Engineering, Business Administration, Marketing,
Computer Science, or related field.
Experience
• 2–4 years of product management experience in B2B SaaS, preferably across
platforms, internal tools, and customer-facing products.
Functional Skills
- Proven ability to write high-quality PRDs and lead cross-functional teams.
- Proven ability to write high-quality PRDs and lead cross-functional teams.
- Strong systems thinking with experience designing tools that enhance
operational productivity.
- Exposure to customer lifecycle workflows, data dashboards, or service
automation is a plus.
- Proficiency in JIRA, Figma, Confluence, or similar tools.
Behavioral Skills & Attitude
- Customer-Centric Mindset – Prioritizes customer satisfaction and proactive
engagement.
- Proactive Approach – Anticipates issues and takes ownership to resolve them.
- Communication Skills – Communicates clearly and persuasively with
stakeholders.
- Interpersonal Skills – Builds strong relationships and fosters trust.
Skills Required
- Bachelor's degree in Engineering, Business Administration, Marketing, Computer Science, or a related field
- 2-4 years of product management experience, preferably in B2B SaaS
- Experience across platforms, internal tools, and customer-facing products
- Ability to write high-quality product requirements documents and lead cross-functional teams
- Strong systems thinking and experience designing tools that improve operational productivity
- Proficiency in JIRA, Figma, Confluence, or similar tools
- Exposure to customer lifecycle workflows, data dashboards, or service automation
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The Company
What We Do
Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/Whatsapp and social, at the required scale, whilst training agents with minimal costs.
