The Role
Execute manual and automated testing for voicebots and chatbots, including functional, usability, performance, regression, and live-bot quality checks. Design test cases, plans, scripts, and documentation; report defects through ticketing platforms; collaborate with cross-functional teams on requirements and acceptance criteria; support test planning and estimation; and improve testing processes, tools, and methodologies.
Summary Generated by Built In
- Execute manual and automated test cases to validate functionality, usability, and performance of voicebots and chatbots
- Perform regular quality checks on live bots and report existing flaws, along with documenting improvisations on ticketing platforms.
- Collaborate with cross-functional teams to understand requirements and acceptance criteria.
- Create and maintain detailed test documentation including test plans, cases, and scripts.
- Perform regression testing to ensure stability after changes.
- Participate in test planning, estimation, and execution for new features and maintenance releases.
- Contribute to improving testing processes, tools, and methodologies.
- Stay updated on industry best practices and emerging testing techniques.
Requirements
Educational Qualifications
- Bachelor's degree in Computer Science, IT, Software Engineering, or related field.
- Good understanding of software testing concepts, methodologies, and best practices.
Experience
- 3 - 4 years of experience with test case design techniques and execution, preferably with a SaaS based company
Functional/Technical Skills
- Good knowledge about customer behaviour while interacting with bots to be able to develop robust test cases.
- Knowledge about SQL and log management
Skills Required
- Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field
- Good understanding of software testing concepts, methodologies, and best practices
- 3–4 years of experience with test case design techniques and execution
- Experience with a SaaS-based company
- Knowledge of customer behavior when interacting with bots
- Knowledge of SQL
- Knowledge of log management
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The Company
What We Do
Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/Whatsapp and social, at the required scale, whilst training agents with minimal costs.
