Jobs at The RealReal

Own customer experience product strategy and roadmaps across web and mobile commerce. Lead experimentation, data analysis, usability testing, customer research, and post-purchase experience improvements. Partner with Engineering, Design, Marketing, Merchandising, AI, and Analytics teams to deliver features that improve engagement, conversion, trust, and customer lifetime value. Communicate product vision and priorities to executives while balancing short-term delivery with long-term strategy.

Authenticates luxury fine jewelry and watches, evaluates diamonds, colored stones, metals, condition, and quality, researches market value and demand, sets approved list prices, enters product data, and supports pricing and process improvements. The role requires meeting production targets in a high-volume environment while maintaining precision, organization, collaboration, and attention to detail.

Provides exceptional customer service and drives retail sales while managing luxury consignment drop-offs, item quality review, cataloging, customer outreach, and consignor relationships. Maintains merchandising standards, supports store opening and closing, and educates customers about sustainable luxury. Requires a flexible, customer-focused professional who can meet sales goals and perform effectively in a fast-paced retail environment.

Supervises an 8–10-person authentication team, coaching employees, managing feedback, supporting new-hire ramp-up and cross-training, and driving department KPIs. Partners with management on training, development, policies, and business strategy while ensuring operational needs and brand standards are met. Maintains employee engagement, communicates company initiatives, delegates responsibilities, and builds effective relationships across departments.

Leads high-volume, full-cycle recruiting, including sourcing, screening, interviewing, hiring events, candidate assessment, offers, negotiations, and onboarding. Partners with hiring managers and the People team on requisitions, compensation, sourcing strategies, and talent pipelines. Builds candidate relationships, supports diverse hiring practices, meets Talent Acquisition metrics, and improves recruiting processes. The role requires recruiting expertise in fast-paced environments, with occasional travel up to 10%.

Staff Salesforce Engineer responsible for hands-on Apex and Lightning development, Salesforce architecture, integrations, AI-driven automation, platform observability, automated testing, and scalable delivery. The role leads solution design, establishes engineering standards, supports governance, mentors engineers, and partners with stakeholders. Key initiatives include Agentforce, Data Cloud, voice recognition, outreach automation, SSO, master data management, and complex Salesforce environments.

Maintain and evolve the Looker BI architecture, including LookML models, Explores, dashboards, reporting assets, platform administration, permissions, governance, and performance optimization. Troubleshoot data and reporting issues, deliver scalable self-service analytics solutions, clean up legacy content, and collaborate with cross-functional teams. Provide documentation and user training while supporting compliance, access reviews, and best practices.

Authenticates luxury fine jewelry and watches, identifying diamonds, colored stones, and precious metals using GIA evaluation techniques. Inspects condition and quality, researches market value and demand, sets and supports pricing, enters product data, meets production targets, and contributes to process improvements. Requires strong visual perception, attention to detail, jewelry expertise, and the ability to work independently in a high-volume environment.

Leads and executes SOX control testing, documents audit workpapers, manages GRC updates and evidence requests, evaluates internal controls, coordinates remediation, supports internal audits, and partners with stakeholders and external auditors. Advises process owners on risk mitigation, control improvements, and compliance with IIA standards. Requires audit experience, knowledge of COSO, GAAP, ITGC controls, strong communication, analytical skills, and project coordination abilities.

Drive boutique revenue through proactive luxury retail sales, client outreach, relationship building, KPI ownership, styling advice, merchandise presentation, and opening and closing operations. Manage a personal book of business, deliver elevated customer experiences, educate clients about sustainable luxury, and use Salesforce and internal tools to track preferences and sales activity.

Leads integrated go-to-market strategy across campaigns, launches, seasonal moments, partnerships, and company priorities. Aligns brand, creative, communications, performance marketing, CRM, product, retail, and other teams around objectives, audiences, messaging, timelines, KPIs, and ownership. Establishes planning cadences, governance, measurement frameworks, and optimization loops; recommends prioritization and resource tradeoffs; presents plans to senior leadership; and manages marketing talent while remaining hands-on.

Lead architecture and development of scalable full-stack software solutions, make strategic technical decisions, collaborate with product and business stakeholders, conduct code reviews, promote engineering best practices, mentor junior engineers, research emerging technologies, and solve complex technical challenges. The role focuses on building and optimizing distributed systems and consumer-facing platform experiences.

Drive in-store luxury retail sales and customer engagement while managing consignment drop-offs, educating buyers and consignors, reviewing and cataloging products, resolving inquiries, and maintaining merchandising and store-readiness standards. The role requires flexible scheduling, strong organization, problem-solving, product knowledge, and the ability to meet sales goals in a fast-paced environment.

Leads enterprise technical operations across networking, endpoint management, infrastructure, enterprise applications, AI enablement, incident management, vendors, and distributed corporate, retail, and authentication-center environments. Builds and develops a high-performing technology operations organization, drives automation and self-service, establishes service metrics, ensures resilience and uptime, and advises executives on technology risk and operations.

Owns the authentication compliance and training strategy across multiple sites. Builds certification, recertification, audit, calibration, quality, coaching, and corrective-action programs; maintains SOPs and training materials; analyzes quality and authentication trends; and presents risks and recommendations to leadership. Partners cross-functionally with Operations, Quality, Legal, Customer Experience, Returns, L&D, and Analytics to improve decision accuracy, reduce counterfeit exposure, and ensure consistent authenticator performance.

Supports logistics and sales operations by processing consigned goods, labeling and documenting shipments, securely packing parcels, conducting packaging and documentation inspections, processing carrier shipments, maintaining shipping supplies, organizing inventory, and following warehouse safety and housekeeping practices.

Provides exceptional customer service and drives sales in a luxury resale retail store. Responsibilities include customer engagement, suggestive selling, proactive outreach, consignor relationship management, drop-off support, item quality review and cataloging, merchandising, replenishment, and opening and closing procedures. The role requires maintaining brand standards, resolving customer concerns, educating clients about sustainable luxury, and achieving sales goals in a fast-paced environment.

Inspect and authenticate incoming luxury clothing, handbags, shoes, and accessories using brand identifiers, material analysis, XRF, and digital microscopy. Record product details, measurements, condition, and fabrication in internal systems; write fashion-standard descriptions and capture imagery. The role requires strong fashion knowledge, attention to detail, high-volume processing ability, physical stamina, and proficiency with Mac OS and Google Suite.

Drive boutique revenue through proactive luxury sales, client outreach, relationship building, and KPI ownership. Provide elevated customer experiences, styling advice, and sustainable luxury education while maintaining merchandise presentation and executing opening and closing procedures. Track client preferences and sales activity using Salesforce and internal tools. Requires flexible availability, including evenings, weekends, and holidays.

Manage and develop an inside sales team acquiring luxury products from existing consignors. Coach performance, monitor sales pipelines and KPIs, hire and train employees, ensure Salesforce data quality, resolve elevated consignor issues, improve workflows and reporting, and partner with other sales channels to exceed targets and deliver an excellent consignor experience.