Jobs at The RealReal

Qualifies marketing-generated and inbound leads through phone, text, and email outreach; nurtures prospects, educates them on the consignment process, and transfers qualified leads to sales channels to secure new consignors. The role requires strong communication, organization, customer service, problem-solving, software proficiency, and availability for full-time work including one weekend day.

Owns the SOP lifecycle and governance for Inbound Operations, including process mapping, documentation, workflow standardization, adoption, auditing, and continuous improvement. Partners with Operations, Product & Tech, Merchandising, and Learning & Development to implement scalable enablement programs, improve process adherence, and drive measurable gains in throughput, quality, and cost. Requires strong project management, stakeholder influence, change management, and executive communication skills.

Provides strategic and operational analysis for sales leadership, including KPI reporting, forecasting, modeling, quota allocation, incentive compensation, deal desk and pricing management, and sales process optimization. The role leads cross-functional projects, evaluates business performance, oversees pilots, develops productivity initiatives, and supports go-to-market strategy, resource allocation, and execution across sales, marketing, product, engineering, and operations teams.

Source high-value luxury consignments through an established network of affluent clients, stylists, personal shoppers, and luxury professionals. Build white-glove client relationships, develop independent outreach strategies, coordinate item pickup, valuation, and shipment, and deliver exceptional service throughout the consignment lifecycle. The role is remote, part-time, commission-only, and requires regional mobility, luxury brand expertise, CRM proficiency, and a valid driver’s license in most markets.

The Senior Manager, Community Management will build and lead The RealReal’s Reddit-first community strategy and presence. Responsibilities include creating platform-native content, engaging authentically with communities, managing public customer concerns, escalating reputational issues, partnering with CX and SEO/AEO teams, establishing governance and response standards, and translating community conversations into business insights. The role requires strategic leadership, hands-on Reddit expertise, strong writing and judgment, analytics, cross-functional collaboration, and occasional evening or weekend coverage.

Coordinates HR operations including payroll issue resolution, job changes, exit interviews, Workday and Namely reporting, personnel record maintenance, onboarding and offboarding, training coordination, performance management support, workers’ compensation cases, and employee communications. The role also assists with HR projects, scheduling, documentation, and confidential employee data management.

Sources high-value luxury consignments by leveraging an established network of affluent clients and industry contacts. Builds long-term, white-glove relationships, develops independent outreach strategies, coordinates item pickup, valuation, and shipment, and manages the consignment experience to drive retention and repeat business. This remote, part-time role is fully commission-based and requires luxury brand expertise, CRM proficiency, regional mobility, and the ability to work autonomously.

Qualify marketing-generated and inbound leads interested in luxury consignment, conduct outreach by phone, text, and email, nurture prospects through follow-up, educate leads on the consignment process, and route qualified opportunities to the appropriate sales channel. The role is fully remote, requires full-time availability, and includes one weekend workday.

Drives new business through high-volume prospecting, marketing lead follow-up, referrals, contract reviews, pricing discussions, and lead conversion. Maintains CRM hygiene and pipeline visibility while delivering a strong consignor experience. The role requires 50–100 daily phone and text outreach attempts, luxury market knowledge, objection handling, and consistent quota attainment in a fully remote Tuesday-through-Saturday schedule.

Drives luxury consignment growth by acquiring new clients, reactivating lapsed consignors, managing sales pipelines, conducting in-home appointments, and meeting quotas. Provides high-touch client consultations, presents contracts, advises on pricing, coordinates item pickup and shipment, and collaborates with retail and consignor relations teams. The role is field-based, requiring more than 70% travel within the assigned market, strong relationship-building, and expertise or passion for luxury fashion.

Lead architecture and development of scalable software solutions for the Seller Platform. Collaborate with product and business stakeholders, conduct code reviews, mentor engineers, research emerging technologies, and solve complex technical challenges. The role requires strong Java and Ruby experience, distributed systems expertise, software architecture knowledge, and proficiency with modern AI coding tools.

Own customer experience product strategy and roadmaps across web and mobile commerce. Lead experimentation, data analysis, usability testing, customer research, and post-purchase experience improvements. Partner with Engineering, Design, Marketing, Merchandising, AI, and Analytics teams to deliver features that improve engagement, conversion, trust, and customer lifetime value. Communicate product vision and priorities to executives while balancing short-term delivery with long-term strategy.

Staff Salesforce Engineer responsible for hands-on Apex and Lightning development, Salesforce architecture, integrations, AI-driven automation, platform observability, automated testing, and scalable delivery. The role leads solution design, establishes engineering standards, supports governance, mentors engineers, and partners with stakeholders. Key initiatives include Agentforce, Data Cloud, voice recognition, outreach automation, SSO, master data management, and complex Salesforce environments.

Leads integrated go-to-market strategy across campaigns, launches, seasonal moments, partnerships, and company priorities. Aligns brand, creative, communications, performance marketing, CRM, product, retail, and other teams around objectives, audiences, messaging, timelines, KPIs, and ownership. Establishes planning cadences, governance, measurement frameworks, and optimization loops; recommends prioritization and resource tradeoffs; presents plans to senior leadership; and manages marketing talent while remaining hands-on.

Lead architecture and development of scalable full-stack software solutions, make strategic technical decisions, collaborate with product and business stakeholders, conduct code reviews, promote engineering best practices, mentor junior engineers, research emerging technologies, and solve complex technical challenges. The role focuses on building and optimizing distributed systems and consumer-facing platform experiences.

Leads enterprise technical operations across networking, endpoint management, infrastructure, enterprise applications, AI enablement, incident management, vendors, and distributed corporate, retail, and authentication-center environments. Builds and develops a high-performing technology operations organization, drives automation and self-service, establishes service metrics, ensures resilience and uptime, and advises executives on technology risk and operations.

Owns the authentication compliance and training strategy across multiple sites. Builds certification, recertification, audit, calibration, quality, coaching, and corrective-action programs; maintains SOPs and training materials; analyzes quality and authentication trends; and presents risks and recommendations to leadership. Partners cross-functionally with Operations, Quality, Legal, Customer Experience, Returns, L&D, and Analytics to improve decision accuracy, reduce counterfeit exposure, and ensure consistent authenticator performance.

Manage and develop an inside sales team acquiring luxury products from existing consignors. Coach performance, monitor sales pipelines and KPIs, hire and train employees, ensure Salesforce data quality, resolve elevated consignor issues, improve workflows and reporting, and partner with other sales channels to exceed targets and deliver an excellent consignor experience.

As a High Risk Authenticator, you will authenticate luxury goods using TRR methodology, evaluate their quality, and document findings.

Lead and operationalize high-priority revenue initiatives across Sales, Marketing, Product, Merchandising, Finance, and Operations. Build business cases, define governance and KPIs, manage cross-functional execution, track impact via dashboards, and report results to executive leadership.