Jobs at The RealReal

Monitor and coordinate daily shortage control and inventory processes across locations. Create and automate audits, support shrink write-offs and investigations, maintain SLAs and cross-functional communications, track loss trends, and develop procedures and metrics to reduce risk and improve inventory accountability.

As a High Risk Authenticator, you'll authenticate luxury goods, evaluate quality, and report details using technology and established standards.

Lead the MarTech product vision and strategy to optimize acquisition, retention, CLV and ROAS. Own core marketing data and tech infrastructure (CDP, identity, automation), manage multiple engineering squads and data science partners, write technical requirements, prioritize roadmaps, measure impact, and mentor cross-functional product talent.

Build and manage relationships with high-net-worth clients to source luxury consignment inventory. Prospect, network, and execute localized marketing and outreach, meet monthly procurement quotas, coordinate white‑glove pickup and shipment, present contracts, and collaborate with internal teams to ensure exceptional client service and retention.

The Staff Software Engineer will lead the development of software solutions for the Sales & Retail team, mentor junior engineers, and optimize systems for enhanced customer experience.

Provide exceptional in-store customer service and drive sales through suggestive selling and outreach. Manage consignment drop-offs, inspect and catalog luxury items, resolve consignor inquiries, maintain boutique standards, support opening/closing, and uphold brand presentation in a fast-paced, metrics-driven retail environment.

Provide exceptional in-store customer service and drive sales through suggestive selling and outreach. Manage consignment drop-offs, quality control, and consignor relationships. Maintain store standards, merchandising, and opening/closing readiness in a fast-paced, metrics-driven environment.

Drive boutique revenue through proactive floor selling, client outreach, and managing a personal book of business to meet sales KPIs. Deliver elevated luxury experiences with product storytelling and brand ambassadorship. Maintain visual standards, execute opening/closing procedures, and use Salesforce and internal tools to track client preferences and streamline sales.

The Business Development Representative qualifies leads for The RealReal, nurturing them through communication and educating clients on consignment processes and expectations.

The Senior Director of Operations Finance collaborates with leadership, developing financial strategies, budgets, and forecasts while leading a team of analysts and improving financial processes.

The Senior Inbound Enablement Manager will lead process standardization and training for Inbound Operations, create and manage SOPs, and drive performance improvements through cross-functional collaboration and project management.

The Customer Experience Lead enhances customer service and supports store operations, driving sales and brand loyalty while coaching team members.

As a Watchmaker, assess condition and authenticity of timepieces, perform service to restore functionality, and coordinate communication regarding repairs.

Oversee authentication, evaluation, pricing, and QC of fine jewelry and watches. Train and support specialists, manage product flow and price approvals, and authenticate high-risk items using GIA techniques and hallmark identification.

As a Staff Software Engineer (iOS), you will lead iOS development, ensure scalability and maintainability, mentor engineers, and drive modernization initiatives while collaborating with multiple teams to enhance mobile platforms.

The Analytics Manager will analyze quantitative data to support marketing, sales, product, and operations, delivering insights for decision-making. They will manage complex analytics projects, lead marketing performance measurements, and collaborate with cross-functional teams to improve data quality and business performance.

As Senior Director of Creative Strategy, you will partner with the Chief Brand Officer to lead creative operations, manage teams, drive project execution, and ensure alignment with company goals. Your focus will be on strategic initiatives and mentoring staff.

The Operations Strategy Lead drives data-informed decisions, analyzes operational performance, designs experiments, supports KPI tracking, and collaborates across teams to improve performance and achieve strategic goals.

Lead daily warehouse order fulfillment operations, supervise and coach associates, enforce safety and OSHA compliance, manage inventory control and reconciliation, analyze data/reports to meet operational goals, assist with training, performance evaluations, and continuous improvement.

Lead the design and execution of compensation strategy for the enterprise, focusing on alignment with business priorities and competitive market positioning, while partnering with various departments to drive performance and retention.