Jobs at The RealReal

Design and produce high-end learning experiences (self-paced, instructor-led, microlearning) using Articulate 360, Adobe Suite, Camtasia and AI tools. Architect learning journeys, prompt-engineer AI Personas, partner cross-functionally with SMEs, rapidly prototype MVPs, and embed performance support to solve operational friction and drive business results.

Authenticate and evaluate consigned luxury handbags, clothing, shoes, and accessories using TRR methodology and enhanced tech. Inspect materials and construction, document findings in the TRR system, meet production and quality metrics, and partner with senior authenticators to research item details and pricing.

Drive boutique revenue through proactive client engagement, suggestive selling, and outreach to grow a personal book of business. Maintain brand standards, handle opening/closing and merch presentation, and use Salesforce and internal tools to track client preferences and performance vs. KPIs. Deliver elevated luxury experiences and educate clients on the circular-economy resale model.

Provide exceptional in-store customer service and drive sales through suggestive selling and outreach. Manage consignment drop-offs, inspect and catalog luxury items, resolve consignor inquiries, and maintain boutique standards. Support opening/closing procedures and merchandising to ensure a client-ready store environment.

Serve as liaison between warehouse and customer service to manage order exceptions, returns, un-batchable orders, packsize/autobagger issues, Zendesk tickets, and related investigations. Support pickers and keep leadership and customer care updated. Use Dior and Google Docs; Looker experience is a plus.

The HR Generalist leads HR support functions, manages employee relations, conducts investigations, and ensures compliance with policies, while promoting organizational effectiveness.

Oversee the authentication of fine jewelry and watches, ensuring quality and accuracy in pricing while managing a team. Engage in training and maintaining workflow efficiency.

Manage and coach a team of Business Development Representatives to meet outreach, qualification, and booking KPIs. Monitor calls and productivity, resolve escalations, partner with sales leaders, hire and train staff, analyze workflows and performance data, and provide coverage as needed to drive consignment growth and team results.

Lead development and execution of operations strategy and improvement roadmaps across fulfillment, transportation, and inventory control. Coordinate cross-functional projects, manage budgets/resources, mitigate risks, track KPIs, and communicate progress to stakeholders and executives. Drive system and process implementations, training, and continuous improvement within warehousing and logistics operations.

Lead and mentor a software engineering team building the intake and authentication systems that feed a global Item Master. Partner with Product and AI/ML to integrate computer vision, automated tagging, and robotics into warehouse workflows. Own architecture, scalability, backend services, database design, and vendor/hardware integrations while driving agile delivery and operational OKRs.

Qualify and nurture consignor leads via phone, text, and email; use internal tools/CRM to educate prospects; pass qualified leads to sales channels; meet full-time schedule including one weekend day.

Oversee inventory lifecycle for the Phoenix Fulfillment Authentication Center: perform weekly counts, analyze consumption, forecast and order supplies, receive and track deliveries, organize storage areas, coordinate with vendors, distribute supplies across departments, and support related projects to maintain optimal stock levels and operational efficiency.

Design and deliver inclusive employee experience programs across the lifecycle. Lead onboarding, ERG strategy, engagement and recognition tools, integrate DEI into people processes, partner cross-functionally, measure impact using engagement metrics, and optimize culture and internal brand.

Inspect, authenticate, diagnose, and repair mechanical and quartz timepieces (basic to moderate complexity). Communicate with watchmakers, clients, and operations; perform adjustments, battery replacements, and link changes; support training and scale service initiatives.

The Senior Product Manager, Customer Experience will lead the modernization of digital experiences, focusing on customer journeys, cross-functional collaboration, data analysis, and strategic product vision with long-term impact.

Oversee authentication and pricing of fine jewelry and watches in a production setting: identify diamonds and colored stones using GIA techniques, test metal purity, research market value, set list prices, QC challenging pieces, train and support staff, manage product flow and approvals, and evaluate high-risk items and brand identifiers.

Drive new consignor acquisition through local partnerships, events, grassroots marketing, and community outreach. Plan and execute revenue-focused events, manage quarterly budgets, leverage social platforms and retail teams, and track ROI to meet unit and new-consignor goals while traveling extensively within the assigned market.

Drive local consignor acquisition through partnerships, community outreach, events, and localized marketing. Plan/execute campaigns and events, manage quarterly budgets and ROI, train retail teams, leverage social platforms, and travel extensively to grow brand awareness and supply.

Drive new consignor acquisition through localized partnerships, marketing campaigns, events, and community outreach. Plan and execute experiential/revenue-focused events, manage quarterly budgets and ROI goals, build local brand awareness via social channels, collaborate with retail teams, and travel extensively within the assigned market to meet supply and GMV targets.

Drive boutique revenue through proactive floor selling, client outreach, and KPI ownership. Provide luxury product storytelling and elevated customer journeys, maintain visual and operational standards, and use Salesforce and internal tools to manage client relationships and sales processes. Flexibility for evenings, weekends, and holidays required.