Jobs at The RealReal

Provide exceptional in-store customer service and drive sales through suggestive selling, outreach, and product knowledge. Manage consignment drop-offs, quality control, and consignor relationships. Maintain boutique standards, merchandising, and store readiness while meeting daily sales goals and supporting opening/closing procedures.

Design and deliver inclusive employee experience programs across the lifecycle. Lead onboarding, ERG strategy, engagement and recognition tools, integrate DEI into people processes, partner cross-functionally, measure impact using engagement metrics, and optimize culture and internal brand.

Inspect, authenticate, diagnose, and repair mechanical and quartz timepieces (basic to moderate complexity). Communicate with watchmakers, clients, and operations; perform adjustments, battery replacements, and link changes; support training and scale service initiatives.

The Senior Product Manager, Customer Experience will lead the modernization of digital experiences, focusing on customer journeys, cross-functional collaboration, data analysis, and strategic product vision with long-term impact.

Oversee authentication and pricing of fine jewelry and watches in a production setting: identify diamonds and colored stones using GIA techniques, test metal purity, research market value, set list prices, QC challenging pieces, train and support staff, manage product flow and approvals, and evaluate high-risk items and brand identifiers.

The Experience Designer will oversee the design of interiors and events, managing creative development, sourcing materials, and collaborating with teams to ensure brand consistency and aesthetics in retail and office spaces.

Drive boutique revenue through proactive floor selling, clienteling, and outreach to grow a personal book of business. Meet sales KPIs, provide luxury brand storytelling and styling, maintain merchandising and brand standards, execute opening/closing procedures, and use Salesforce and internal tools to track client preferences.

The Manager, Quality Assurance oversees inbound merchandising operations, focusing on efficiency, quality control, team leadership, and data analysis to improve processes and support profitability.

As a High Risk Authenticator, you will authenticate luxury goods using TRR methodology, evaluate their quality, and document findings.

As a Fine Jewelry & Watch Specialist, authenticate luxury items, inspect product quality, research market value, and support process improvements, while meeting production targets in a team-oriented environment.

Lead pricing strategy and execution for Womens, Mens & Vendor channels. Manage and develop a pricing team, analyze KPIs, implement pricing models, collaborate cross-functionally, improve pricing algorithms and automation, and drive revenue while preserving consignor experience.

Perform high-volume gemological testing (Raman spectroscopy), quality control, weight estimation, and data/image collection. Train and support new hires, maintain labs and calibration, organize training materials, report metrics, and provide in‑the‑moment feedback to ensure consistency and accuracy in gemstone authentication.

As an Authenticator, you will inspect luxury products, authenticate items, enter data into inventory, and write product descriptions while maintaining brand knowledge.

As a Photography Production Assistant, you will photograph luxury items, ensuring quality and efficiency in a studio environment, while meeting quotas and maintaining the workspace.

Drive new consignor acquisition within an assigned territory through high-volume outreach (phone/text), convert marketing leads, review contracts, set pricing expectations, maintain CRM hygiene and pipeline, and meet quota in a fully remote, commission-driven sales role focused on luxury goods.

Perform daily outbound quality inspections and audits, record and update QC attributes, identify training needs, communicate process or skill gaps, uphold brand standards, and collaborate with QC, training, and outbound teams to drive continuous improvement.

Authenticate and inspect luxury fine jewelry and watches using GIA techniques and testing for metal purity; identify diamonds and colored stones; research market value; set list prices with oversight; enter product data; meet production targets; and support process and system improvements in a high-volume, quality-focused environment.

Lead in-store customer experience and sales, coach and motivate associates, manage consignor relations and product processing, perform keyholder opening/closing duties, and maintain brand standards and inventory quality.

Qualify inbound and marketing-generated consignor leads via phone/text/email, nurture prospects, and hand off qualified leads to sales channels. Use internal tools/CRM to educate leads about consignment, pricing, and next steps in a fully remote, commission-driven role requiring weekend availability.

As an Authenticator, you will inspect and process luxury goods, enter data into inventory, and maintain product knowledge. Attention to detail is crucial.