Jobs at The RealReal

Authenticates luxury fine jewelry and watches, inspects condition and materials, researches market value and demand, sets and supports pricing, enters product data, meets production goals, and contributes to process and system improvements. The role requires attention to detail, visual perception, jewelry or watch experience, computer skills, and the ability to work independently in a fast-paced warehouse environment.

Inspect and authenticate incoming luxury clothing, handbags, shoes, and accessories using brand identifiers, material analysis, XRF, and digital microscopy. Record product details, measurements, condition, and fabrication in internal systems; write fashion-standard descriptions and capture imagery. The role requires strong fashion knowledge, attention to detail, high-volume processing ability, physical stamina, and proficiency with Mac OS and Google Suite.

Drive boutique revenue through proactive luxury sales, client outreach, relationship building, and KPI ownership. Provide elevated customer experiences, styling advice, and sustainable luxury education while maintaining merchandise presentation and executing opening and closing procedures. Track client preferences and sales activity using Salesforce and internal tools. Requires flexible availability, including evenings, weekends, and holidays.

Manage and develop an inside sales team acquiring luxury products from existing consignors. Coach performance, monitor sales pipelines and KPIs, hire and train employees, ensure Salesforce data quality, resolve elevated consignor issues, improve workflows and reporting, and partner with other sales channels to exceed targets and deliver an excellent consignor experience.

As a High Risk Authenticator, you will authenticate luxury goods using TRR methodology, evaluate their quality, and document findings.

Leads customer experience, sales, consignment intake, product processing, and client service in a luxury resale retail store. Drives sales and customer outreach, maintains merchandise and brand standards, supports opening and closing procedures, and handles consignor relations. As a keyholder, assists management by training, coaching, motivating, and coordinating associates while helping achieve store goals.

Distribute, sort, stage, scan, steam, and prepare products for photography. Maintain accurate warehouse tickets, perform floor scans and queue audits, unpack transferred units, and support daily photo department processing strategies. The role requires working in a fast-paced, repetitive warehouse environment, standing for extended periods, lifting up to 25 pounds, and collaborating effectively with photography and operations teams.

Engage customers to exceed sales goals, conduct proactive outreach, and educate buyers and consignors about sustainable luxury. Manage consignment drop-offs, explain valuation processes, review and catalog luxury items, resolve consignor concerns, and maintain boutique standards through merchandising and replenishment. Support store opening and closing procedures while delivering a polished, client-focused experience in a fast-paced retail environment.

Oversee authentication and pricing of fine jewelry and watches in a production setting: identify diamonds and colored stones using GIA techniques, test metal purity, research market value, set list prices, QC challenging pieces, train and support staff, manage product flow and approvals, and evaluate high-risk items and brand identifiers.

Build and deploy backend services, internal web applications, and tooling for item creation, enrichment, listing, configuration, and merchandising. Own features end to end, influence architecture, review code, improve reliability and observability, and collaborate with product, design, engineering, and business stakeholders. The role involves JVM and web technologies, event-driven systems, databases, GraphQL, production operations, and complex marketplace data.

Drive in-store sales through customer engagement, suggestive selling, outreach, and luxury product expertise. Manage consignment drop-offs, explain valuation processes, review and catalog items, and resolve consignor inquiries. Maintain boutique merchandising standards, replenish products, and support opening and closing procedures. The role requires flexible scheduling, strong organization, problem-solving, professionalism, and the ability to perform in a fast-paced, metrics-driven retail environment.

Manages warehouse and customer-service exceptions, including order SLA issues, returns, aging orders, packsize and autobagger problems, un-batchable orders, and Zendesk tickets. Investigates inventory discrepancies, damages, repairs, buyouts, donations, mis-shipments, and consignor returns while supporting pickers and customer service. Keeps leadership updated and helps reduce shrink through accurate, timely exception resolution.

Lead and mentor software engineers building scalable e-commerce systems for international expansion. Oversee Ruby on Rails and Elixir systems, improve scalability, performance, security, and user experience, and collaborate with Product, ML, marketing, and internal systems teams. Drive internationalization capabilities, distributed cloud-native services, and technical excellence while helping engineers develop their skills.

Authenticate, evaluate, and inspect consigned luxury handbags, clothing, shoes, and accessories using TRR methodology and proprietary tools. Record product details in the TRR system, assess materials and construction, partner with senior authenticators for research, and meet production and quality metrics while adhering to acceptance and condition standards.

Lead annual and quarterly sales planning, forecasting, and territory design for a retail marketplace. Build models and analytics to set targets, optimize capacity, size new revenue streams, and present insights to senior leaders. Drive process and tooling improvements, partner cross-functionally with Sales, Finance, Merchandising, Marketing, and Operations, and hire and develop a strategic planning team.

Lead and operationalize high-priority revenue initiatives across Sales, Marketing, Product, Merchandising, Finance, and Operations. Build business cases, define governance and KPIs, manage cross-functional execution, track impact via dashboards, and report results to executive leadership.

Lead in-store customer experience and sales by educating customers on the brand, processing consignments to quality standards, driving outreach and traffic, coaching associates, performing opening/closing keyholder duties, and maintaining store and product presentation.

The Director, Operations Analytics will lead analytics initiatives, optimize operational efficiency, design enterprise-level analyses, and work closely with teams across the organization to provide strategic insights and ensure alignment with business goals.

Design and produce high-end learning experiences (self-paced, instructor-led, microlearning) using Articulate 360, Adobe Suite, Camtasia and AI tools. Architect learning journeys, prompt-engineer AI Personas, partner cross-functionally with SMEs, rapidly prototype MVPs, and embed performance support to solve operational friction and drive business results.

Serve as liaison between warehouse and customer service to manage order exceptions, returns, un-batchable orders, packsize/autobagger issues, Zendesk tickets, and related investigations. Support pickers and keep leadership and customer care updated. Use Dior and Google Docs; Looker experience is a plus.