Jobs at Promutuel Insurance (Promutuel Assurance)

Estimate damage to automobiles and recreational vehicles, determine market values for total-loss vehicles, audit collision repair quality, and provide technical guidance to claims adjusters, body shops, and repair partners. The role requires automotive repair knowledge, valid Quebec driver and vehicle estimator licenses, proficiency with Audatex or Mitchell, and strong analytical, communication, customer service, and prioritization skills.

Supports risk analysts by receiving and organizing correspondence, entering insurance policy data, updating and filing documents, opening and modifying files, routing departmental requests, and occasionally assisting reception. The role requires office administration training, computer proficiency, strong written French, collaboration, and attention to detail. It is offered in a hybrid format at designated Quebec offices.

Administers and evolves enterprise telephony, unified communications, and contact center platforms. Serves as technical lead, resolves complex incidents, ensures platform stability and security, recommends technical practices, develops automation, improves reliability, collaborates with architecture and security teams, and mentors colleagues. Key technologies include Genesys Cloud, Microsoft Teams Telephony, SBC infrastructure, SIP, REST APIs, PowerShell, and Python.

Agit comme expert-conseil en analyse des risques d’assurance des particuliers. Réalise des audits de dossiers, valide la qualité et l’exactitude des analyses, vérifie la conformité des émissions, modifications et renouvellements de polices, et confirme l’application des critères de tarification et de souscription. Soutient les analystes, contribue à la formation, améliore les processus et participe à des projets liés aux produits et aux standards de qualité.

Analyse et accepter les demandes d’assurance commerciale et agricole selon les politiques de souscription et de tarification. Émettre les documents requis et renouveler les polices. Fournir un soutien technique aux agents et courtiers, tout en justifiant les décisions et en collaborant à la recherche de solutions.

Dirige stratégiquement le Centre de services partagés de l’Est, qui compte près de 170 employés en indemnisation. Élabore le plan d’affaires, pilote la performance, les ressources, les risques, la conformité et les initiatives de transformation. Mobilise et développe une équipe de gestionnaires, aligne les priorités avec les mutuelles partenaires et agit comme partenaire stratégique auprès de la direction.

Analyzes and underwrites personal automobile and residential insurance applications according to established underwriting and pricing policies. Issues renewals, new business documents, and policy modifications; develops insurance solutions; communicates recommendations clearly; and maintains current underwriting knowledge. The role requires sound judgment, analytical ability, persuasion, teamwork, and customer service skills.

Welcomes insured members, answers and routes calls, manages mail, prepares deposits, and performs administrative tasks at the Amos office. The role requires strong French communication, Microsoft Office proficiency, customer service skills, autonomy, rigor, and attention to detail. English proficiency and a DEP in secretarial studies are assets.

Provides front-line reception and telephone support, processes payments and deposits, performs administrative, technical, and secretarial tasks, updates records, prepares documents, and supports telemarketing activities. The role serves French- and English-speaking insurance members while contributing to positive customer experiences and daily departmental operations.

Provides reception, customer service, call routing, payment processing, deposits, data entry, document preparation, correspondence, and administrative support across departments. Also participates in telemarketing initiatives. Requires strong communication, organization, discretion, autonomy, and advanced spoken and written English to serve anglophone policyholders in Quebec and New Brunswick.

Accueille la clientèle, répond et achemine les appels, réceptionne le courrier et les paiements, et effectue diverses tâches administratives au bureau de Ste-Foy. La personne recherchée possède une formation en secrétariat ou équivalente, une expérience similaire, une excellente maîtrise du français, une aisance avec les appareils numériques et un souci marqué du service à la clientèle. L’anglais fonctionnel constitue un atout.

Analyse et souscrit des demandes d’assurance automobile et résidentielle selon les politiques de tarification. Émet les documents liés aux nouvelles affaires, renouvellements et modifications de polices, propose des solutions adaptées et communique clairement ses recommandations. Participe aux mandats de l’équipe et maintient à jour ses connaissances en souscription d’assurance des particuliers.

Provide legal counsel in recovery/subrogation: analyze cases, gather documentation and evidence, negotiate settlements with third parties and insurers, mandate litigation if needed, maintain tracking files, and liaise with mutual insurance partners.

Conçoit et déploie des initiatives marketing et communications, coordonne des événements, partenariats, dons et commandites, anime les réseaux sociaux et le site Web, et mesure les résultats afin de recommander des améliorations. Le poste contribue également à la notoriété de l’organisation, à ses communications auprès de diverses clientèles et à son rayonnement communautaire.

Analyzes agricultural insurance risks to approve, modify, or reject proposals while protecting portfolio profitability. Reviews eligibility across farms, buildings, machinery, and operating practices; evaluates prevention reports; processes modifications and renewals; advises representatives; recommends risk solutions; and collaborates with internal partners. The role requires five years of commercial or agricultural insurance experience, strong analytical judgment, problem-solving ability, communication skills, and relevant insurance education. The position may be remote or office-based in Quebec’s Côte-Est territory.

Review major-loss insurance claims handled by independent adjusters, ensuring compliance with policies, procedures, coverage, documentation, payment accuracy, and processing timelines. The role also addresses delays, complaints, complex situations, and provides support to insured members while ensuring consistent and efficient claims settlement.

Analyzes and accepts commercial insurance applications according to underwriting and pricing policies. Supports new business development, advises agents and brokers, develops tailored insurance solutions, and communicates recommendations clearly and persuasively. The role requires insurance education, at least three years of relevant commercial insurance experience, customer service and negotiation skills, and familiarity with Microsoft Office and insurers’ underwriting standards.

Analyze investment portfolio performance, capital structure, liquidity, credit facilities, and regulatory capital requirements. Prepare financial analyses, strategic recommendations, dashboards, governance reports, and investment committee materials. Monitor compliance with investment policies, assess investment opportunities, support capital optimization initiatives, and track value creation across investments. The role requires a finance-related bachelor's degree, CFA designation, financial modeling expertise, advanced Excel skills, and French and English proficiency.

Performs actuarial analysis for commercial and agricultural property and casualty insurance, focusing on pricing, profitability, portfolio performance, recommendations, and business decision support. The role collaborates with underwriting and business teams, follows results, and improves actuarial practices and tools. Multiple seniority levels are available, including principal analyst, advisor, senior advisor, and expert advisor.

Promutuel Assurance seeks experienced professionals in actuarial science, advanced analytics, business intelligence, insurance pricing, data governance, and insurance practices. Responsibilities may include analyzing and modeling complex data, supporting strategic decisions, advancing analytics and digital transformation, collaborating with multidisciplinary teams, and serving as a subject-matter expert. Applicants should have at least four years of relevant analytical, actuarial, or related experience and strong analytical, synthesis, communication, and collaboration skills.