Jobs at Probe CX

Provide customer support (phone, email, chat) with focus on issue resolution and customer satisfaction. Use problem-solving and communication skills to handle technical inquiries, preferably for TELCO accounts. Must work on-site in BGC, Taguig.

Evaluate recorded customer interactions against quality standards, analyze QA data and KPIs, report findings, give constructive feedback, participate in calibration and process-improvement initiatives, maintain quality documentation, and ensure compliance with client and company procedures.

Manage day-to-day operations across multiple lines of business, lead and coach Team Leaders, ensure service levels and compliance, monitor staffing and training, drive productivity and profitability, collaborate with stakeholders, and support talent development and continuous improvement.

Lead workforce management for contact center operations: translate forecasts into hourly schedules, validate capacity and staffing, manage intraday real-time responses, oversee scheduling and adherence, deliver performance reporting, coach WFM analysts, and maintain stakeholder and governance engagement while ensuring policy, data security, and workplace standards.

Build, automate, and maintain operational reports and dashboards (Power BI/Tableau). Consolidate data from ACD/CRM/WFM/HRIS, perform variance and root-cause analyses, support leadership reviews, standardize reporting, and enable process automation and insights for operations.

Lead day-to-day operations across multiple lines of business, manage Team Leaders and staff, meet service levels and client KPIs, oversee staffing and training, drive productivity and continuous improvement, ensure compliance, and support talent development and succession planning.

Design end-to-end BPO and CX solutions, support RFP/RFI and proposal development, build staffing/pricing models, run client discovery and workshops, ensure operational feasibility, and hand over solutions to delivery teams.

Lead quality governance and continuous improvement for a BPO engagement. Implement and maintain a Quality Management System, define process controls, track KPIs, deliver training, manage client quality discussions, oversee resource planning and quality training, and drive process improvements to boost efficiency and customer experience.

Support corporate tax and PEZA compliance by preparing and filing tax returns, maintaining records, coordinating with stakeholders and government agencies, monitoring regulatory deadlines, assisting environmental (PCO) compliance, and participating in structured training and mentorship while performing other finance-related duties.

Lead end-to-end portfolio ownership for Hospitals managed services: define product roadmap, standardize solutions, drive commercial P&L, convert projects to recurring revenue, align cross-functional teams, and ensure service stability while balancing scalability and client needs.

Manage a portfolio of B2B automotive trade customers, promote and sell products, take orders, handle complaints, update CRM/spreadsheets accurately, and visit customers as required. Work full-time weekdays in Melbourne CBD.

Handle inbound calls from families and carers, provide information and advice on independent living and care options, and assist with short- and long-term care solutions. Maintain high customer service standards, meet KPIs, multitask across computer systems, work rotating rosters, complete National Police Clearance, and hold full Australian work rights.

Handle customer inquiries and issues via chat, email, and SMS, ensuring high-quality responses while collaborating with internal teams to resolve concerns.

Provide inbound/outbound phone, email, and live chat support for Sky TV clients; troubleshoot software/hardware issues, manage tickets, escalate priority problems, maintain documentation, meet SLAs and quality guidelines, and participate in training and continuous improvement.

The Customer Experience Executive handles inbound and outbound calls, manages live chat, conducts follow-ups on leads, addresses customer queries, and provides internal support, ensuring excellent customer experiences and facilitating sales of Mercedes-Benz vehicles.

The Operations Manager oversees operations across various teams, ensuring efficiency, compliance with policies, and achievement of client KPIs through effective management and team development.

Provide customer support via phone, email, and live chat; resolve technical and account issues with focus on customer satisfaction. TELCO technical support experience desirable. Must work onsite in BGC, Taguig.

Support payroll operations by preparing and validating payroll data, computing final pay for resigned employees, maintaining payroll trackers, coordinating with HR and Accounting, preparing statutory and payroll reports (including BIR Form 2316), responding to payroll inquiries, and assisting with year-end and ad hoc payroll tasks.

Lead and operate a customer contact management site to achieve service, quality, and profitability goals. Manage people and resources, drive process improvements, ensure training and development, maintain client relationships, and support multi-site coordination and community presence. Oversee forecasting, staffing, P&L, and associate satisfaction.

Lead regional L&D for AU/NZ, adapt and deliver leadership programmes, launch and govern a CX onboarding programme, build and manage a training team, and create centralised transferable skills training across campaigns.