Listen to and rate customer interactions against quality standards, analyze findings, provide feedback, liaise with stakeholders, ensure remediation and closure, conduct root cause analysis, and promote continuous improvement in banking service quality and compliance.

Provide customer support via phone and written channels, handle account maintenance, payments and refunds, follow policies and data-protection rules, use call-centre tools, and work rotating rosters while supporting operational and compliance standards.

The role involves partnering with business leaders to enhance employee experience and talent acquisition, ensuring compliance with employment legislation, and driving performance and engagement across the organization.

The Learning Development Director will develop training strategies, oversee program design, lead a team, ensure compliance, and measure program effectiveness.

Lead the Workforce Management team to deliver accurate forecasting, capacity planning, scheduling, real-time management, and reporting. Drive staffing decisions, coach analysts, engage stakeholders, enforce governance, and ensure data security and compliance.

Lead and optimize all operational functions to ensure cost-effective, timely, and quality delivery. Manage managers and teams across LOBs, oversee staffing, training, budgets, KPIs, client satisfaction, compliance, and talent development while collaborating with all departments to improve productivity and profitability.

The Customer Experience Executive responds to customer inquiries via phone and email, maintains compliance with policies, and builds stakeholder relationships while ensuring a positive customer experience.

The Operations Manager oversees daily operations, manages team leaders, ensures service levels are met, and drives performance and profitability through effective strategies.

The Analyst role focuses on managing client tickets, ensuring timely resolutions, engaging clients, and collaborating with teams on automation and cloud technologies.

As an RPA Consultant, you will design, develop, and deploy automation solutions using UiPath, collaborating with stakeholders to improve business efficiency and mentoring junior developers.

The RPA Consultant will design, develop, and deploy automation solutions using UiPath, manage full automation lifecycle, and provide ongoing support.

The Analyst, Organisational Development role involves designing learning content, facilitating training programs, and managing OD projects to enhance employee development and organizational culture.

The Quality Assurance Lead oversees quality monitoring, conducts analysis, coaches QA Analysts, and collaborates with Operations to enhance performance.

The Talent Acquisition Associate manages full-cycle recruitment processes, collaborates with hiring managers, and develops innovative recruitment strategies. They maintain a recruitment pipeline and strengthen relationships with stakeholders to improve recruitment yields.

The role involves ensuring workplace safety, delivering empathetic customer support, and maintaining compliance with policies while addressing customer needs effectively. Skills in communication, problem-solving, and teamwork are essential, with prior experience in customer service preferred but not mandatory.

The Customer Experience Executive will provide world-class service to customers, ensuring accurate and respectful communication on every call, under the direction of Circle Leaders.

The Finance Systems Administrator manages SAP Concur and supports the finance team by overseeing system implementations and integrations, while facilitating communication and training for users across various departments.

Lead the design, development, and delivery of training content focused on AI solutions for call center teams, collaborating with stakeholders to improve learning outcomes.

The Payroll Specialist will manage end-to-end payroll processing and administrative tasks, ensuring accuracy in records and reports, addressing payroll queries, and preparing necessary documentation.

Provide world-class service to customers efficiently and respectfully while meeting performance metrics and expectations.