Jobs at Probe CX

Manages IT incident, problem, and change processes to protect business operations, maintain service availability, and ensure business continuity. Leads CAB and ECAB meetings, assesses business and technical risks, coordinates major incident response, directs resolver teams and vendors, communicates outages to executives, and conducts post-incident reviews. Aligns maintenance and deployment schedules with operational priorities while governing ITSM policies, compliance, and performance metrics.

Own and administer HubSpot Enterprise across multiple brands, overseeing CRM strategy, lifecycle management, lead scoring, automation, web administration, reporting, integrations, data governance, and platform adoption. Partner with Marketing and Sales to deliver scalable MarTech solutions that improve lead generation, pipeline performance, customer engagement, and retention. The role also includes training, documentation, process improvement, and evaluating new HubSpot and AI capabilities.

Lead quality governance and continuous improvement for a BPO engagement. Implement and maintain a Quality Management System, define process controls, track KPIs, deliver training, manage client quality discussions, oversee resource planning and quality training, and drive process improvements to boost efficiency and customer experience.

Drive commercial growth by managing and expanding established enterprise accounts, hunting new logos, closing complex multi-solution deals, and cross-selling AI, data, Salesforce, and staff augmentation services. The role requires managing full sales cycles, engaging enterprise stakeholders, aligning bespoke digital transformation solutions with client needs, and collaborating with technical and delivery teams.

Support corporate tax and PEZA compliance by preparing and filing tax returns, maintaining records, coordinating with stakeholders and government agencies, monitoring regulatory deadlines, assisting environmental (PCO) compliance, and participating in structured training and mentorship while performing other finance-related duties.

Design end-to-end BPO and CX solutions, support RFP/RFI and proposal development, build staffing/pricing models, run client discovery and workshops, ensure operational feasibility, and hand over solutions to delivery teams.

Analyzes employee performance and operational data to detect fraud, manipulation, discrepancies, and unusual patterns. Conducts audits, investigations, root cause analysis, and process reviews; prepares risk reports and maintains investigation records. Recommends fraud controls and process improvements, supports hearings and investigations, performs compliance audits and floor walks, and assists with fraud awareness, social engineering, and data privacy training while safeguarding confidential information.

Lead workforce management for contact center operations: translate forecasts into hourly schedules, validate capacity and staffing, manage intraday real-time responses, oversee scheduling and adherence, deliver performance reporting, coach WFM analysts, and maintain stakeholder and governance engagement while ensuring policy, data security, and workplace standards.

Act as a strategic finance advisor for Support and SG&A departments, producing monthly spend reports, conducting budget vs. actual variance analysis, delivering transaction-level spend insights, guiding department heads via review meetings, and maintaining financial models and dashboards in NetSuite and Adaptive Planning to improve cost reporting and allocation.

Design client-facing proposals, pitch decks, presentations, tender submissions, and event materials. Translate complex business concepts into clear visual stories, maintain brand consistency, collaborate with business development and solutions teams, incorporate feedback, manage multiple deadlines, and improve the creative content library.

Provide inbound/outbound phone, email, and live chat support for Sky TV clients; troubleshoot software/hardware issues, manage tickets, escalate priority problems, maintain documentation, meet SLAs and quality guidelines, and participate in training and continuous improvement.

The Customer Experience Executive handles inbound and outbound calls, manages live chat, conducts follow-ups on leads, addresses customer queries, and provides internal support, ensuring excellent customer experiences and facilitating sales of Mercedes-Benz vehicles.

The Operations Manager oversees operations across various teams, ensuring efficiency, compliance with policies, and achievement of client KPIs through effective management and team development.

Monitors customer interactions across calls, emails, and chats to evaluate service quality. Analyzes KPIs, prepares quality reports, identifies trends, provides agent feedback and coaching, ensures adherence to quality and compliance standards, and collaborates with training and operations teams to implement quality initiatives.

Own end-to-end reporting and analytics for an assigned contact-centre client: build, automate and reconcile dashboards and reports; produce trend, driver and forecast analysis; present insights to clients and stakeholders; support forecasting, risk alerts, business cases and governance; mentor reporting team and improve reporting processes.

Provide 2nd-level global desktop and end-user computing support: manage queues, troubleshoot hardware/software, escalate to 3rd tier, support infrastructure tasks, participate in BAU projects, liaise with stakeholders, and maintain security, compliance, and customer-focused IT service delivery.

The Operations Manager oversees day-to-day operations, driving performance and productivity, managing Team Leaders, and ensuring compliance with quality standards.

Lead consolidation of siloed Australian L&D into a centralized Centre of Excellence. Standardize frameworks, mentor and transition 4–6 training managers, implement enterprise LMS and AI simulation training, and act as the L&D advisor for stakeholders, clients, and executive forums to optimise speed-to-competency and drive change.

As a Salesforce Technical Consultant, you'll design, develop, and support Salesforce solutions, ensuring quality delivery while collaborating with team members on various technical aspects.

The Salesforce Functional Consultant will gather requirements, configure Salesforce solutions, and support testing and delivery with clients, ensuring business needs are met.