Search the 37 jobs at Probe CX

Conduct comprehensive market research, analyze trends, customer behavior, and competitive intelligence to drive strategic decision-making. Provide insights to support product development, business strategy, and operational adjustments. Collaborate with cross-functional teams to align research findings with business objectives.

Customer Experience Executive at Probe CX requiring Senior High School graduate with 6 months BPO related industry experience. Desired skills include MS Office and Google Suite proficiency. On-site work location at Eastwood City.

Assist existing clients with queries related to their existing products, engage with clients reactively and proactively to drive loyalty and retention, support clients with product switches or variations.

The Sales Support Coordinator's primary function is to facilitate the administrative side of the Sales process and equip and enable the sales team. Responsibilities include EDI account setup, CRM management, costing analysis, supporting internal and external customers, and other administrative tasks.

Interact with mobile customers through voice or live chat channels to provide accurate information about plans and services, assist in activating or canceling services, troubleshoot issues, and ensure excellent customer experience. Record customer inquiries and issues, refer complex cases to relevant departments, and adhere to company policies and goals.

The Product Manager at Probe Group is responsible for defining the product vision, strategy, and managing the product life cycle. They collaborate with cross-functional teams, leverage market insights, and ensure the product roadmap aligns with business objectives and customer expectations. The role involves fostering innovation, prioritizing features, market insights, product launches, cross-functional collaboration, and performance monitoring.

The Group Privacy and Compliance Manager at Probe CX is responsible for overseeing and managing the compliance framework across multiple countries. This role involves designing, implementing, and continuously improving compliance programs to ensure adherence to laws and industry standards. The manager will work closely with various departments to promote integrity and ethical conduct within the organization.

The Market Research Analyst at Probe Group will be responsible for conducting comprehensive research and providing actionable insights to drive strategic decision-making. This role involves analyzing market trends, customer behavior, competitive intelligence, and forecasting to support product development and business strategy.

Sales Manager at Probe CX, a company dedicated to doing things better and achieving great success. Expect to think differently, challenge the norm, and find your purpose.

The Customer Experience Executive at Probe CX aims to provide world-class service to customers in a fast-paced metric-driven environment. Key competencies include multi-tasking, interpersonal communication, and handling AU/NZ campaigns.

The Customer Experience Executive at Probe CX provides world-class service to customers in an accurate, efficient, and respectful manner. The role involves interacting with clients across different regions and ensuring high performance metrics are met.

The Senior Network Engineer at Probe CX will be responsible for supporting and managing the enterprise global network. They will participate in projects for optimization, expansion, and reliability improvement. This role offers opportunities for professional development and skills growth in a fast-paced environment.

At Probe CX, we are dedicated to doing things better than the day before and our exponential growth is living proof of this ethos. Expect to think differently, challenge the norm, and find your purpose as a Network Engineer.

The Employee Relations Manager at Probe CX will provide expert advice on employee relations matters, ensure compliance with relevant laws and company policies, and foster positive workplace relationships across the Philippines. Responsibilities include overseeing case management activities, resolving employment relations matters, providing advice to business leaders, and monitoring employee relations metrics to improve organizational effectiveness.

Handle customer contacts in line with client and company requirements. Attend and actively participate in training and development. Meet monthly Key Performance Indicators (KPIs) and targets. Must have excellent communication skills, problem-solving abilities, multi-tasking skills, attention to detail, patience and empathy, teamwork and collaboration, time management skills, and cultural sensitivity.

Join Probe CX as a Sales Promotion Representative to engage with automotive industry clients, maintain relationships, inform about promotions, and ensure satisfaction. Utilize CRM, identify sales opportunities, and collaborate for tailored solutions. Must have customer service experience and strong administrative skills.

Provide world-class customer service in an accurate, efficient, and respectful manner on every call. Work in a fast-paced, metric-driven environment and handle AU/NZ campaigns.

Provide world-class service to customers in a fast-paced environment, handling metric-driven campaigns with clarity and efficiency. Communicate effectively and handle multiple tasks with a positive attitude.

The Customer Experience Executive at Probe CX provides world-class service to customers through various communication channels. This role focuses on accurate, efficient, and respectful interactions to meet performance metrics.

As a Customer Solutions Specialist at Probe CX, you will handle customer inquiries related to electricity services, payment plans, billing concerns, and more. The role involves managing disconnections, reconnections, and overseeing various processes to ensure customer satisfaction. This position offers comprehensive paid training, a diverse work environment, mental health support, and the opportunity to join a reputable customer experience organization with a long-standing legacy.