Search the 38 jobs at Probe CX

The Data Scientist will explore AI solutions in contact centre operations, ensuring alignment with data requirements and performance metrics. Responsibilities include understanding trends in AI, contributing to research, promoting data-driven decision-making, and customizing solutions to meet client needs.

The Project Manager will oversee project governance, including planning, budgeting, risk management, and stakeholder coordination. Responsibilities involve managing project scope, tracking progress, handling change requests, and ensuring timely updates on project status while employing effective communication and collaboration across teams.

The Group Privacy and Compliance Manager at Probe CX oversees the compliance framework across regions, ensuring adherence to laws and standards. Responsibilities include designing compliance programs, conducting audits, managing incident responses, and supporting risk management and ESG strategies.

The National Sales Support Coordinator role involves assisting the sales team with various tasks, improving processes, and contributing to the company's success by fostering client relationships and supporting sales initiatives. This role requires rigor in planning and a strong commitment to continuous improvement.

The Senior Workforce Manager oversees workforce planning, scheduling, and real-time management to meet business goals and service level agreements. Responsibilities include developing forecasts, managing staffing needs across multiple channels, and collaborating with various departments to enhance operational efficiency while mentoring a team of analysts.

The Customer Experience Executive is responsible for delivering exceptional service to customers over calls, emails, and chats. This role emphasizes accuracy and efficiency, aiming to meet performance metrics while ensuring respectful communication.

The Cruise Specialist role involves handling inbound customer service calls related to pre-booking and post-booking inquiries. Representatives assist customers with concerns, manage existing bookings, and provide accurate information through client-specific systems and a knowledge base, ensuring customer satisfaction and efficient service interactions.

The Customer Experience Executive at Probe CX is responsible for delivering exceptional service to customers on calls, ensuring accuracy and efficiency according to performance metrics while fostering communication and teamwork.

The Customer Experience Executive is responsible for delivering exceptional customer service through various communication channels, including phone, email, and live chat, while achieving performance metrics under the guidance of Circle Leaders.

As a Circle Leader at Probe CX, you'll engage with customers to ensure they have the information they need and feel heard. This role involves problem-solving, quick thinking, and fostering positive customer relationships, all while promoting an enjoyable work environment.

The Customer Experience Executive role involves supporting the Fitness & Lifestyle Group Central Admin Team by processing requests, managing membership changes, communicating with clients, and ensuring compliance with tailgating policies. The role includes responding to member queries and resources retention for improved safety in 24.7 clubs.

The Customer Experience Executive provides world-class service to customers, ensuring accuracy and efficiency during calls. This role involves supporting clients through phone, email, and live chat, while striving to meet performance metrics set by management.

The Customer Experience Executive at Probe CX is responsible for providing exceptional service to customers through various communication channels. This role emphasizes accurate, efficient, and respectful interactions while meeting performance metrics. Candidates are expected to demonstrate strong communication, problem-solving skills, and adaptability in a dynamic environment.

The Customer Experience Executive at Probe CX is responsible for handling inbound and outbound calls, providing timely email and live chat support, managing customer complaints, performing data research, ensuring customer satisfaction, and adhering to company policies. Other duties include participating in training, documenting customer interactions, and collaborating with management for continuous improvement.

As a Customer Experience Executive at Probe CX, you will deliver outstanding customer service across various channels while meeting performance metrics. Responsibilities include resolving customer issues, supporting sales in a fast-paced environment, and contributing to a positive team dynamic.

The Digital Support Representative is an entry-level position responsible for providing global support for digital products. This role involves troubleshooting issues, managing customer inquiries via phone and email, documenting interactions in the company's ticketing system, and escalating complex problems as needed.

As an IT End User Computing Engineer at Probe Group, you will ensure the productivity and availability of computing devices, manage IT assets, and serve as the primary contact for site leaders regarding IT services. You will participate in service management frameworks, foster relationships with stakeholders, and drive initiatives for improving customer satisfaction and IT service performance.

Probe CX is seeking Customer Solutions Specialists who are eager to learn and possess strong communication and customer service skills. The role involves interpreting customer needs and providing suitable solutions within a fast-paced contact center environment. Employees can expect comprehensive training, ongoing development, and a positive workplace culture.

As a Customer Care Consultant, you will assist families and caregivers by answering inbound calls, providing information, and advising on services that support independent living at home. Your role is crucial in contributing to the community's well-being and requires exceptional customer service skills, PC proficiency, adaptability, and effective communication.

As a Level 1 IT Helpdesk/Technical Support, you will deliver excellent customer service, troubleshoot issues, and resolve incidents at the first point of contact. Responsibilities include supporting applications, software, hardware, and network systems, while escalating complex issues to higher-level support as needed.