Jobs at Probe CX

Provide inbound/outbound phone, email, and live chat support for Sky TV clients; troubleshoot software/hardware issues, manage tickets, escalate priority problems, maintain documentation, meet SLAs and quality guidelines, and participate in training and continuous improvement.

The Customer Experience Executive handles inbound and outbound calls, manages live chat, conducts follow-ups on leads, addresses customer queries, and provides internal support, ensuring excellent customer experiences and facilitating sales of Mercedes-Benz vehicles.

The Operations Manager oversees operations across various teams, ensuring efficiency, compliance with policies, and achievement of client KPIs through effective management and team development.

Manage customer and B2B account inquiries across calls, chat, email, social media, and SMS. Responsibilities include maintaining customer records, processing orders, communicating with stores, handling complaints, supporting promotions, nurturing customer relationships, and escalating critical issues. The role requires strong communication, resilience, adaptability, technology proficiency, and customer-focused problem solving. It is full-time, Melbourne-based, Monday through Friday, with occasional offsite customer visits.

Monitors customer interactions across calls, emails, and chats to evaluate service quality. Analyzes KPIs, prepares quality reports, identifies trends, provides agent feedback and coaching, ensures adherence to quality and compliance standards, and collaborates with training and operations teams to implement quality initiatives.

Own end-to-end reporting and analytics for an assigned contact-centre client: build, automate and reconcile dashboards and reports; produce trend, driver and forecast analysis; present insights to clients and stakeholders; support forecasting, risk alerts, business cases and governance; mentor reporting team and improve reporting processes.

Provide 2nd-level global desktop and end-user computing support: manage queues, troubleshoot hardware/software, escalate to 3rd tier, support infrastructure tasks, participate in BAU projects, liaise with stakeholders, and maintain security, compliance, and customer-focused IT service delivery.

Listen to and rate customer interactions against quality standards, analyze findings, provide feedback to agents and managers, act as campaign SME with stakeholders, ensure remediation and daily review completion, raise incidents, and conduct root cause analysis to drive quality improvements.

The Operations Manager oversees day-to-day operations, driving performance and productivity, managing Team Leaders, and ensuring compliance with quality standards.

Lead and operate a customer contact management site to achieve service, quality, and profitability goals. Manage people and resources, drive process improvements, ensure training and development, maintain client relationships, and support multi-site coordination and community presence. Oversee forecasting, staffing, P&L, and associate satisfaction.

Lead consolidation of siloed Australian L&D into a centralized Centre of Excellence. Standardize frameworks, mentor and transition 4–6 training managers, implement enterprise LMS and AI simulation training, and act as the L&D advisor for stakeholders, clients, and executive forums to optimise speed-to-competency and drive change.

As a Salesforce Technical Consultant, you'll design, develop, and support Salesforce solutions, ensuring quality delivery while collaborating with team members on various technical aspects.

The Salesforce Functional Consultant will gather requirements, configure Salesforce solutions, and support testing and delivery with clients, ensuring business needs are met.

The Customer Experience Executive role focuses on enhancing client satisfaction and driving innovative solutions while challenging the norm.

Drive consultative B2B SaaS sales for ConvAI by leading discovery calls, demonstrating the Oration platform, building ROI-based business cases, creating tailored proposals and SOWs, and managing the pipeline to close deals using Salesforce.

Lead global treasury operations, short-term liquidity forecasting, FX monitoring, and bank relationships. Drive operating expense budgeting and continuous forecasting, perform variance analysis, partner with department leaders on cost control, and support month-end close, audits, reconciliations, and ERP/treasury automation projects.

Lead strategy and digital transformation for major campaigns by assessing current-state operations, identifying friction, using data-driven insights, and designing future-state solutions. Partner with Operations and Digital teams to improve efficiency and margins, build digital roadmaps, present to enterprise clients, and support rollouts of conversational AI, automated quality management, and knowledge management platforms.

The Customer Representative role involves handling customer complaints and escalations, requiring at least 2 years of BPO experience and English proficiency.

Lead technical delivery for assigned features: gather and document product requirements, design solutions, implement software, and manage build/test/integration/deployment and documentation to ensure customer success.

Manage day-to-day operations across multiple lines of business, lead and coach Team Leaders, ensure service levels and compliance, monitor staffing and training, drive productivity and profitability, collaborate with stakeholders, and support talent development and continuous improvement.