Jobs at Probe CX

The Customer Representative role involves handling customer complaints and escalations, requiring at least 2 years of BPO experience and English proficiency.

The Operations Director oversees customer contact management, manages resources, ensures profitability, leads process improvements, develops staff, fosters client relationships, and promotes community involvement.

Manage day-to-day operations across multiple lines of business, lead and coach Team Leaders, ensure service levels and compliance, monitor staffing and training, drive productivity and profitability, collaborate with stakeholders, and support talent development and continuous improvement.

Perform data collection, cleaning, analysis and dashboarding to monitor sales and financial KPIs. Build commercial and financial models, conduct market and competitor analysis, and deliver actionable insights to support sales, finance, and operations.

Lead and manage a technical support team to meet service levels, quality, and productivity targets; handle people and operational management, coaching, call monitoring, performance appraisals, reporting, escalations, and process/product improvement recommendations while serving as liaison between management and agents.

Manage end-to-end procurement including sourcing, RFQ/RFP, vendor evaluation, negotiation, and purchase orders. Ensure compliance with Australian procurement standards and company policies. Build supplier relationships, monitor vendor performance, maintain procurement records in ERP, coordinate with internal stakeholders, and prepare procurement reports and spend analysis.

Handle customer inquiries and issues via chat, email, and SMS, ensuring high-quality responses while collaborating with internal teams to resolve concerns.

The IT Network Engineer will work on innovative projects across various regions, focusing on improving network performance and client success.

Design, develop, test, deploy, and maintain enterprise RPA solutions using UiPath and Power Platform. Collaborate with stakeholders to assess processes, produce technical documentation (SDDs, PDDs), follow SDLC/Agile, perform testing and production support, and mentor junior developers within the RPA CoE.

The Circle Leader will support clients via phone, email, and chat, focusing on problem-solving and customer satisfaction with at least 2 years of experience.

Lead the design of modern data platforms, guide client engagements, support sales activities, and oversee data architecture across projects.

The Operations Manager oversees operations across various teams, ensuring efficiency, compliance with policies, and achievement of client KPIs through effective management and team development.

The Workforce Manager oversees staffing and planning, ensuring compliance with procedures while collaborating with stakeholders to optimize efficiency and reporting.

Provide critical support to the Guarding Services team through customer service, administrative tasks, and email communication in a 24/7 environment.

The Senior System Engineer will architect, build, and manage system infrastructure, mentor junior engineers, and handle critical project work. Responsibilities include designing and documenting systems and ensuring compliance with ITIL standards while maintaining a collaborative work environment.

The Quality Assurance Analyst will work on improving processes and ensuring client satisfaction through quality assessments and innovative solutions.

As a Senior Contact Centre Analyst, you will manage reporting functions, build SQL queries, and present performance insights to leadership, supporting data-driven decisions.

Provide inbound/outbound phone, email, and live chat support for Sky TV clients; troubleshoot software/hardware issues, manage tickets, escalate priority problems, maintain documentation, meet SLAs and quality guidelines, and participate in training and continuous improvement.

Support managed services clients by monitoring and resolving ServiceNow tickets within SLAs, communicating status to stakeholders, producing reports on ticket metrics, and collaborating with technical teams. Assist with automation (UiPath/Power Platform) and Azure-related issues while upskilling in automation and analytics.

The Customer Experience Executive handles inbound and outbound calls, manages live chat, conducts follow-ups on leads, addresses customer queries, and provides internal support, ensuring excellent customer experiences and facilitating sales of Mercedes-Benz vehicles.