Jobs at Probe CX

Provide strategic legal guidance on Philippine labor and employment law, ensure compliance, advise HR, manage disciplinary/grievance processes, represent the company in DOLE/NLRC and court litigation, draft pleadings and legal documents, maintain litigation tracking, liaise with external counsel, conduct investigations, and deliver training and legal research to mitigate risks.

As a B2B Customer Specialist, you will manage customer portfolios for an automotive brand, handling orders, sales, complaints, and onsite visits to clients while ensuring customer satisfaction and maintaining relationships.

Provide technical support for broadband products via inbound/outbound calls, chats, email and ticketing. Troubleshoot installation, operation, customization and escalate complex issues. Research and resolve tickets using basic diagnostics, collaborate with global teams, stay current on telecom changes, and contribute to continuous improvement and excellent customer experiences.

The Training Manager is responsible for executing training programs, assessing needs, ensuring compliance, managing client-specific training, overseeing trainers, and improving employee performance.

Provide world-class service to customers efficiently and respectfully while meeting performance metrics and expectations.

The Customer Experience Executive role focuses on enhancing client satisfaction and driving innovative solutions while challenging the norm.

The posting contains a company overview and culture description for Probe Group but lists no specific Quality Assurance responsibilities, tasks, or requirements.

The Quality Assurance Analyst monitors and evaluates agent interactions, analyzes data, provides feedback, ensures compliance, and drives process improvements.

The Quality Assurance Analyst at Probe Group evaluates customer interactions, analyzes performance data, provides feedback, participates in calibration sessions, and identifies process improvement opportunities.

This role involves evaluating customer interactions, analyzing data for quality performance, providing feedback to agents, participating in process improvement, and ensuring compliance with standards.

Build and maintain commercial dashboards and KPIs, analyze sales, customer, operational and financial data, prepare weekly/monthly performance and pipeline reports, support forecasting and budgeting, collaborate with stakeholders and the Power BI team, and automate reporting processes to drive data-driven business recommendations.

As a Senior Contact Centre Analyst, you will manage reporting functions, build SQL queries, and present performance insights to leadership, supporting data-driven decisions.

Lead and develop frontline managers and teams to meet performance targets. Use quantitative and qualitative data to plan and drive improvements, run meetings and coaching, manage metrics/reports, handle client escalations and stakeholder reviews, and enforce company policies to maintain productivity and employee engagement.

The Customer Representative role involves handling customer complaints and escalations, requiring at least 2 years of BPO experience and English proficiency.

Manage day-to-day operations across multiple lines of business, lead and coach Team Leaders, ensure service levels and compliance, monitor staffing and training, drive productivity and profitability, collaborate with stakeholders, and support talent development and continuous improvement.

Lead and manage a technical support team to meet service levels, quality, and productivity targets; handle people and operational management, coaching, call monitoring, performance appraisals, reporting, escalations, and process/product improvement recommendations while serving as liaison between management and agents.

Manage end-to-end procurement including sourcing, RFQ/RFP, vendor evaluation, negotiation, and purchase orders. Ensure compliance with Australian procurement standards and company policies. Build supplier relationships, monitor vendor performance, maintain procurement records in ERP, coordinate with internal stakeholders, and prepare procurement reports and spend analysis.

Handle customer inquiries and issues via chat, email, and SMS, ensuring high-quality responses while collaborating with internal teams to resolve concerns.

The IT Network Engineer will work on innovative projects across various regions, focusing on improving network performance and client success.

Design, develop, test, deploy, and maintain enterprise RPA solutions using UiPath and Power Platform. Collaborate with stakeholders to assess processes, produce technical documentation (SDDs, PDDs), follow SDLC/Agile, perform testing and production support, and mentor junior developers within the RPA CoE.