Jobs at Probe CX

Manage and maintain the Digital Asset Hub backend, ensure data integrity, coordinate approvals and stakeholder follow-ups, create executive presentations, one-pagers, short-form videos, newsletters, case studies and award submissions, organise governance meetings and post-event communications, and support internal and external digital communications.

Design and execute functional, non-functional, and regression tests; validate conversational AI flows and speech interactions; log and manage defects; maintain testing documentation and test suites; collaborate with cross-functional teams to ensure timely, high-quality releases and improve testing standards and processes.

Act as a strategic finance advisor for Support and SG&A departments, producing monthly spend reports, conducting budget vs. actual variance analysis, delivering transaction-level spend insights, guiding department heads via review meetings, and maintaining financial models and dashboards in NetSuite and Adaptive Planning to improve cost reporting and allocation.

Lead and develop frontline managers and teams to meet performance targets. Use quantitative and qualitative data to plan and drive improvements, run meetings and coaching, manage metrics/reports, handle client escalations and stakeholder reviews, and enforce company policies to maintain productivity and employee engagement.

Lead technical delivery for assigned features: gather and document product requirements, design solutions, implement software, and manage build/test/integration/deployment and documentation to ensure customer success.

Own and implement UI for core product surfaces (admin tools, chatbot interfaces, reporting). Design and build high-quality front-end solutions, conduct user research and rapid prototyping, create reusable components and apply design systems, collaborate with engineers and stakeholders, and support accessibility reviews and basic accessibility testing.

Lead strategy and digital transformation for major campaigns by assessing current-state operations, identifying friction, using data-driven insights, and designing future-state solutions. Partner with Operations and Digital teams to improve efficiency and margins, build digital roadmaps, present to enterprise clients, and support rollouts of conversational AI, automated quality management, and knowledge management platforms.

The Customer Representative role involves handling customer complaints and escalations, requiring at least 2 years of BPO experience and English proficiency.

Manage day-to-day operations across multiple lines of business, lead and coach Team Leaders, ensure service levels and compliance, monitor staffing and training, drive productivity and profitability, collaborate with stakeholders, and support talent development and continuous improvement.

Manage end-to-end procurement including sourcing, RFQ/RFP, vendor evaluation, negotiation, and purchase orders. Ensure compliance with Australian procurement standards and company policies. Build supplier relationships, monitor vendor performance, maintain procurement records in ERP, coordinate with internal stakeholders, and prepare procurement reports and spend analysis.

Oversee multiple lines of business and team leaders, manage staffing, training, daily operations, and client satisfaction; set team goals, ensure policy compliance, provide coverage, and resolve operational issues.

Handle customer inquiries and issues via chat, email, and SMS, ensuring high-quality responses while collaborating with internal teams to resolve concerns.

Provide inbound/outbound phone, email, and live chat support for Sky TV clients; troubleshoot software/hardware issues, manage tickets, escalate priority problems, maintain documentation, meet SLAs and quality guidelines, and participate in training and continuous improvement.

The Customer Experience Executive handles inbound and outbound calls, manages live chat, conducts follow-ups on leads, addresses customer queries, and provides internal support, ensuring excellent customer experiences and facilitating sales of Mercedes-Benz vehicles.

The Operations Manager oversees operations across various teams, ensuring efficiency, compliance with policies, and achievement of client KPIs through effective management and team development.

Provide customer support via phone, email, and live chat; resolve technical and account issues with focus on customer satisfaction. TELCO technical support experience desirable. Must work onsite in BGC, Taguig.

Design and develop instructor-led and e-learning programs, including AI-powered simulations and interactive content. Partner with stakeholders and SMEs, manage projects from concept to deployment, build multimedia assets using authoring tools, and support LMS content deployment and continuous improvement.

Provide strategic legal advice on Philippine labor and employment law, ensure compliance, manage employee relations and disciplinary processes, represent the company in DOLE/NLRC and court proceedings, draft pleadings and legal documents, manage litigation tracking, conduct investigations and liaise with external counsel, and train HR and management on labor issues.

Handle inbound customer service calls and warm outbound calls to Honda owners; perform data cleansing, case management, and email communication while following compliance standards and delivering excellent customer experiences.

The Digital Commercial Reporting Analyst develops and maintains reports and dashboards, analyzes sales and operational data, and provides insights to support business performance across various departments.