At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
Bring our brand voice to life during a time of major transformation
Deliver internal and external communications that drive engagement
Manila-based role in a fast-paced, high-impact marketing and communications team
Summary Line:
Lead strategic communications at Probe CX and help shape how we connect, engage and grow.
We’re looking for a dynamic and talented Communications Manager to help shape the way we communicate — both internally and externally — during an exciting period of transformation and growth.
This is a rare opportunity for a communications professional who thrives on turning complexity into clarity, and who brings a sharp editorial eye, a confident voice and a deep understanding of how communication drives engagement and culture.
If you’re passionate about storytelling, alignment and brand voice — and ready to work across diverse audiences, from frontline teams to senior leaders — this role offers the perfect mix of strategic influence and hands-on delivery.
What You’ll Do
Deliver integrated communication campaigns across internal and external channels for our house of brands: Probe Group, Probe CX, Convai and Innovior.
Create engaging content that reinforces our brand voice, business priorities and employee experience
Partner with internal stakeholders (including Marketing, Growth and People Experience teams) to drive alignment
Support media relations and public-facing communications, including thought leadership and media releases
Manage internal and external communication platforms including our intranet, newsroom and contribute to our social media channels
Track performance of communications activity and use analytics to optimise future campaigns
What You Bring
5–10 years of experience in corporate communications or public relations, ideally in B2B, technology or outsourcing industries
Exceptional written and verbal English communication skills — you simplify the complex and connect with every audience
Proven experience in managing both internal and external communications in fast-paced, dynamic environments
Confidence working with senior stakeholders and cross-functional teams
Strong editorial judgement, attention to detail, and a natural sense for tone, timing, and message clarity
Familiarity with communications platforms, digital tools, and analytics to measure success
Why Join Probe CX?
A career-defining opportunity to work in a regional business undergoing exciting change
Real ownership of your craft — your words will shape employee experience and brand reputation
Work with a collaborative, values-driven marketing and communications team
Exposure to major transformation, new platforms, and future-facing technologies
Flexible work arrangements and a culture that values creativity, initiative, and growth
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What We Do
At Probe CX, we help our clients become modern digital organisations.
With a dedicated team of 19,000-plus staff across five countries, including Australia, New Zealand, the Philippines, the United States, and India, we create blueprints for delivering exceptional CX. We combine the latest technology with people, processes, and data, and provide businesses with complete end-to-end service for customer operations.
In a world that has never been more competitive, Probe CX creates innovative, contemporary digital solutions with a human touch to help unlock trapped value and establish a foundation for service-led value creation that is socially responsible and sustainable.
Having worked with clients across various industries, ranging from household names to ambitious start-ups, Probe CX is committed to helping organisations create environments for digitally-enabled CX to thrive
