At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
Do you have a passion for developing people and improving performance? We’re looking for a Training and Quality Manager to lead impactful learning initiatives and ensure top-tier service through smart quality assurance strategies.
What You'll Do:
Create and deliver dynamic training programs for new hires and existing teams
Monitor and elevate service quality through audits and coaching
Lead a team of Trainers and Quality Analysts
Analyze trends, drive performance, and collaborate across departments
Champion a culture of continuous learning and excellence
Qualifications:
3+ years in training and/or quality experience in the BPO industry
Supervisory-level experience is considered
Knowledgeable in instructional design & quality frameworks
Amenable to work onsite in 1880, Eastwood, Quezon City
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What We Do
At Probe CX, we help our clients become modern digital organisations.
With a dedicated team of 19,000-plus staff across five countries, including Australia, New Zealand, the Philippines, the United States, and India, we create blueprints for delivering exceptional CX. We combine the latest technology with people, processes, and data, and provide businesses with complete end-to-end service for customer operations.
In a world that has never been more competitive, Probe CX creates innovative, contemporary digital solutions with a human touch to help unlock trapped value and establish a foundation for service-led value creation that is socially responsible and sustainable.
Having worked with clients across various industries, ranging from household names to ambitious start-ups, Probe CX is committed to helping organisations create environments for digitally-enabled CX to thrive
