Jobs at PrismHR

Develops and maintains sales enablement programs, playbooks, messaging guides, battlecards, training materials, and sales tools. Partners with Sales, Marketing, Product, Revenue Operations, and Customer Success to support product launches, GTM campaigns, field readiness, and process adoption. Measures program effectiveness through adoption, productivity, and revenue metrics, gathers field feedback, and communicates strategy and performance to stakeholders.

Supports sales leaders and business consultants by designing and executing enablement programs aligned with go-to-market and revenue goals. Creates playbooks, messaging guides, battlecards, training materials, and objection-handling resources; supports product launches and campaigns; maintains content in Seismic; and partners with Sales, Marketing, Product, RevOps, and Customer Success. Measures program effectiveness through adoption, productivity, and revenue metrics while gathering field feedback and improving sales tools and processes.

Provides technical support and system administration across HR, payroll, tax, benefits, and client-facing platforms. Manages user access, permissions, workflows, dashboards, reports, data hygiene, troubleshooting, documentation, and user guides. Supports system security, confidentiality, cross-functional coordination, training, and knowledge transfer. The role requires regular onsite attendance and some domestic travel for meetings, client visits, conferences, and training.

Implement and support client time and labor management systems, assess configuration requests, provide software guidance, conduct training and testing, troubleshoot issues, respond to client communications, and maintain project documentation. The role also involves collaborating with internal teams, sharing software best practices, and completing assigned projects while managing competing priorities and deadlines.

Lead implementation for new PEO clients by gathering requirements, configuring solutions, coordinating with Sales, Client Relations, and Payroll, and serving as the primary client contact. Provide system training, resolve technical and process issues, ensure regulatory compliance, support user adoption, and identify process improvements. The role requires strong communication, analytical, organizational, prioritization, problem-solving, and teamwork skills.

Provides executive oversight of entertainment-focused system operations within a PEO environment. Leads support and system expert teams, manages escalations, testing, documentation, training, service levels, and operational risk. Partners with Technology, Product, Compliance, Legal, Client Services, and vendors to ensure reliable payroll, timekeeping, onboarding, and workforce management systems supporting complex entertainment workforce requirements.

Support end-to-end implementation of PEO clients by gathering requirements, configuring solutions, coordinating with Sales, Client Relations, and Payroll, training users, resolving technical or process issues, and ensuring a smooth transition. The role also provides client guidance, maintains compliance knowledge, supports quality control, and identifies improvements to implementation processes, tools, and templates.

Develops and maintains sales enablement programs, playbooks, messaging guides, battlecards, training materials, and GTM resources. Partners with Sales, Marketing, Product, RevOps, and Customer Success to support launches, improve sales-process adoption, and measure enablement impact through KPIs, productivity metrics, and revenue outcomes. Facilitates cross-functional content development, gathers field feedback, manages Seismic content, and communicates enablement strategy to stakeholders.

Leads PrismHR’s post-sale HCM services organization across implementation, support, training, professional services, and customer success. Owns customer experience, operational metrics, scalability, retention, adoption, expansion, and service delivery performance. Partners with Product, Sales, Marketing, Marketplace, and integration teams to shape offerings and support growth. Builds and develops distributed teams, establishes operating discipline, drives process improvement, manages workforce planning, and represents customer needs at the executive level.

Provide onboarding, implementation, training, testing, troubleshooting and ongoing support for clients using time and labor management/timekeeping systems. Respond to client inquiries via phone and email, maintain project documentation and trackers, recommend configuration solutions, and share best practices with clients and peers.

Lead end-to-end implementations for new PEO clients, configure PEO solutions to meet client requirements, act as primary client contact, provide training, troubleshoot issues, and collaborate with Sales, Client Relations, and Payroll. Maintain subject matter expertise in benefits regulations and implementation best practices while identifying process improvements.

Serve as primary benefits contact for clients during open enrollment; validate benefit plans and HRIS data; prepare and present client renewals; ensure regulatory compliance; work with carriers/vendors; advise employees on benefit options; run reports and perform post-enrollment validation; support underwriting, system ops, and client relations.

Serve as primary client benefits contact for open enrollment; validate and quality-check benefit data; support renewals and sub-departments; ensure regulatory compliance; present client renewals; educate clients and employees on benefit options; work with carriers and vendors; perform HRIS data reviews and post-enrollment validation; produce reports and manage related tasks.

Implement and support clients' time and labor management systems. Assess configurations, provide solutions, respond to client inquiries, update project documentation, deliver training, perform testing and troubleshooting, and collaborate with peers.

Lead end-to-end client implementations for PEO clients: gather requirements, configure solutions, train users, troubleshoot issues, act as primary client contact, ensure regulatory compliance and process improvements while collaborating with Sales, Client Relations, and Payroll.

Leads customer implementations and consulting projects for PrismHR’s payroll, benefits, and HR software. Responsibilities include gathering and documenting requirements, advising customers on technical and industry best practices, managing multiple projects, maintaining project documentation, designing complex processes and merges, collaborating with cross-functional Agile teams, and delivering customer presentations. The role requires substantial PEO, ASO, staffing, payroll, and implementation software experience, along with strong communication, problem-solving, workflow documentation, and project management skills.

Provides front-line support to payroll software licensees through Salesforce, phone, and virtual meetings. Manages cases from intake through resolution, troubleshoots payroll, tax, ACH, billing, and application issues, documents findings, communicates proactively, escalates complex problems, and collaborates with internal teams. The role also contributes to process improvements, knowledge sharing, training, and team performance goals.

Supports sales and customer success teams by delivering customized PrismHR product demonstrations to SMB prospects and clients. Maintains demo environments, scripts, and content; prepares RFP responses; collaborates with Product Management, Marketing, and Sales; tracks market and competitor information; and presents product value in remote and onsite settings. Requires strong communication, problem-solving, relationship-building, and knowledge of HCM, payroll, benefits, recruitment, or time-and-attendance software.

Write and manage user stories and backlogs using Jira/Azure DevOps, collaborate with distributed development teams, lead platform initiatives, produce technical and end-user documentation, and apply technical expertise in C#, .NET, API development, SQL Server, and API testing tools to support delivery.

Design, develop and deliver full-stack web (and desktop) applications. Collaborate with designers and engineers, build scalable services/microservices, design databases, optimize cloud-hosted solutions, and translate ideas into user stories through implementation and testing.