Client Solutions Specialist

The Client Solutions Specialist, TLM will assist clients, providing them with innovative solutions and unparalleled services. This will be accomplished through implementing and supporting their custom timekeeping services.

Essential Duties and Responsibilities

• Implement time and labor management systems for clientele according to their respective business needs.
• Assess client configuration requests and offer solutions to meet the client’s overall objective.
• Promptly address and reply to client emails and phone calls via phone/email queue.
• Ensure all project-related documents and trackers are routinely up to date.
• Provide guidance and best practices to clients on how to use and optimize the software.
• Conduct system training, testing and troubleshooting to assist clients.
• Train and collaborate with peers on software.

Marginal Functions

• Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients.
• Attend webinars and training to stay up to date on best practices and provide key points to the team.
• Complete projects and other duties as assigned by supervisor.

Knowledge, Skills, and Abilities

• Excellent verbal and written communication skills and interpersonal effectiveness at all levels in the organization and across cultures
• Ability to prioritize and efficiently execute a high volume and broad scope of tasks within tight deadlines, competing demands and changes in the work environment.
• Ability to deal with frequent interruptions, changes, delays, or unexpected events.
• Strong organizational, analytical, and problem-solving skills.
• Demonstrated ability to learn quickly.
• Ability to collaborate with others.
• Ability to establish credibility, be decisive and be able to recognize and support the organization's preferences and priorities.

Required Education & Experience

• High school diploma or equivalent combination of experience, skills, education (including other relevant non-traditional degree programs, certifications, or job training programs) preferred.
• Minimum of one year of customer service experience preferred. 
• Proficiency with Microsoft Office software (Outlook, Microsoft Teams, Excel, Word, PowerPoint) and demonstrated ability to learn other applications as needed. 
• Experience with the following systems is helpful (Swipeclock and/or Timeco,).