Jobs at Prime System Solutions

Provides Level II technical support across multiple client environments. Administers and troubleshoots Microsoft 365, Azure, Active Directory, Entra ID, Intune, SharePoint Online, and Exchange Online. Configures routers, switches, firewalls, and VPNs while resolving DNS, DHCP, network, server, workstation, and device issues. Handles escalations, documents solutions, maintains security standards, and collaborates with clients and internal teams. MSP experience and strong hands-on Microsoft infrastructure expertise are preferred.

Provide Level I technical support for end users, troubleshooting Microsoft 365, Active Directory, Azure, Exchange Online, Windows, printers, hardware, software, and basic networking issues. Document incidents and resolutions, resolve problems independently, and escalate complex issues when necessary.

Supports two company co-owners with calendar and inbox management, meeting scheduling, note-taking, action-item follow-up, document and file organization, CRM maintenance, lead-list management, marketing coordination, vendor and invoice tracking, customer onboarding, and general administrative tasks. The role requires confidentiality, strong English communication, independent remote work, and availability during US Central Time business hours.

Prospect US businesses through outbound outreach, identify owners and senior decision-makers, conduct qualification calls, book qualified meetings, and hand well-prepared opportunities to business owners. The role does not close deals. Responsibilities include disciplined CRM usage, prospecting with Apollo and LinkedIn Sales Navigator, and working full-time during US Central Time business hours.

Generates qualified sales opportunities through outbound prospecting, phone, email, and LinkedIn outreach. Builds targeted prospect lists, conducts qualification calls, books meetings with senior decision-makers, nurtures leads, and maintains accurate CRM records. The role focuses on managed IT services and technology partner programs, requiring consultative communication with US-based business prospects, consistent activity tracking, and performance against sales development targets.

Provides administrative and operational support to company leadership by managing calendars, inboxes, meetings, documents, action items, vendors, CRM records, lead lists, marketing coordination, onboarding, and recurring processes. The role requires strong organization, communication, discretion, Microsoft 365 proficiency, CRM experience, and the ability to support US-based teams during Central Time business hours.

Senior HR Business Partner responsible for strategic and hands-on HR support for an onsite Philippines workforce. Manages employee relations, performance, compliance, workforce planning, staffing changes, HR operations, engagement, retention, reporting, and client partnerships. Supports the full employee lifecycle, advises leadership and employees, coordinates with Talent Acquisition and other functions, and improves workforce processes and service delivery.

Configure and implement HaloPSA from discovery through go-live, including Zendesk data migration, service desk workflows, CRM, billing, reporting, ticket routing, and integrations with QuickBooks, FlexPoint, SharePoint, and Claude. The role also documents solutions, trains users, provides post-launch administration, and continuously improves automation and service delivery processes.

Prepares and sends accurate client invoices based on contractual terms, manages billing schedules, resolves discrepancies, maintains billing records, and supports financial reporting and revenue recognition. The role also maintains timesheets and documentation, communicates with clients and internal teams, escalates complex issues, and ensures billing complies with agreements, accounting standards, and applicable regulations.

Supports daily HR operations, including payroll and benefits administration, HRIS maintenance, policy and compliance management, health and safety monitoring, recruitment support, employee relations, training, and leadership guidance. The role manages employee records, assists with HR budgets, addresses workplace concerns, and ensures compliance with employment and privacy legislation.

Manage and support multi-client IT infrastructure across on-premises and cloud environments. Responsibilities include network, server, firewall, VPN, Microsoft 365, Active Directory, Azure, VMware, and Hyper-V administration; security monitoring and patching; Level 1 and Level 2 troubleshooting; disaster recovery support; ticket management; proactive monitoring; documentation; and performance reporting.

Administer and support on-premises and cloud IT infrastructure across multiple client environments. Manage networks, servers, firewalls, VPNs, Microsoft 365, Active Directory, Azure, VMware, and Hyper-V. Provide Level 1 and Level 2 troubleshooting, security monitoring, vulnerability management, patching, disaster recovery support, performance monitoring, documentation, and ticket management using ConnectWise, Kaseya, and ServiceNow.

Manages daily HR functions including payroll and benefits administration, HRIS maintenance, policy implementation, compliance, health and safety monitoring, recruitment support, employee relations, training, and performance-related guidance. The role advises leadership, maintains employee records, supports investigations, and helps manage HR budgets while ensuring compliance with employment and privacy legislation.

Processes vendor invoices, payments, customer billings, and incoming payments. Maintains vendor and customer records, reconciles AP and AR ledgers, resolves discrepancies, handles inquiries, supports reporting, audits, cash flow forecasting, and general accounting administration. The role requires discretion with confidential financial information and accurate work in a high-volume transaction environment.

The SOC Analyst role involves monitoring security events, managing incident response, analyzing logs, and improving internal processes. The analyst communicates with stakeholders and participates in threat-hunting activities.

Lead L3 escalation for complex enterprise infrastructure, cloud, network, virtualization, and security issues across MSP client environments. Design, implement, optimize, and support Windows Server, AD/Entra ID, Microsoft 365, VMware/Hyper-V, Azure, enterprise networking and backup/DR solutions. Perform RCA, incident response, capacity planning, automation with PowerShell, mentor junior engineers, and drive infrastructure modernization and compliance.

Lead development and delivery of reusable data models, dashboards, and analyses. Partner with stakeholders and data teams to gather requirements, drive data product lifecycle, ensure data quality, promote self-service analytics, and measure impact to inform business strategy.

The Systems Engineer Level II provides advanced technical support, resolves complex IT issues, and oversees client IT infrastructure, mentoring junior staff and documenting environments.

Oversee IT infrastructure, manage networks and systems, provide technical expertise in security, support, and virtualization, and coordinate with teams for effective solutions.

Design, build, and maintain automation for NOC processes: scripting, patch automation, RMM and analytics management (Kaseya, BrightGauge), reporting (Power BI), documentation, and client support to improve efficiency and reduce incidents.