Jobs at Prime System Solutions

Performs high-volume revenue and utility billing data entry using standardized Excel workbooks. Collects, organizes, validates, and reconciles supporting reports, maintains SharePoint and OneDrive records, documents discrepancies, tracks processing status, follows SOPs, and escalates missing or inconsistent information. The role requires careful handling of sensitive customer and revenue data, strong attention to detail, and reliable completion of recurring reporting cycles.

Maintains accurate revenue and billing records, supporting reports, and documentation. Performs high-volume data entry, cleans and validates Excel data, removes duplicates, follows standard operating procedures, identifies discrepancies, and prepares complete records for internal review while meeting recurring deadlines and protecting confidential financial information.

Supports HR operations and the employee lifecycle, including onboarding, orientations, employee records, HMO enrollment, regularization, and offboarding. Coordinates engagement activities, company events, employee inquiries, attendance updates, and HR documentation. Provides onsite office administration, equipment procurement and inventory tracking, expense monitoring, and document management. Maintains employee information in Odoo and collaborates with Operations and IT Support to ensure effective employee services.

Coordinates IT infrastructure deployment projects from post-sale setup through Project Manager handoff. Responsibilities include creating projects in ConnectWise, reviewing scope, communicating with customers, assigning engineers, coordinating hardware procurement and shipping, tracking schedules and dependencies, resolving issues, maintaining documentation, and managing multiple projects while meeting SLAs. The role supports servers, networking equipment, wireless access points, workstations, and other technology deployments.

Coordinates customer billing, invoice reviews, payment follow-up, collections, account updates, partner commissions, and billing reports. Also supports two co-owners by managing calendars and inboxes, preparing meetings, tracking action items, organizing documents, maintaining CRM and operational trackers, coordinating vendors, and assisting with marketing logistics. The role requires strong organization, financial accuracy, communication skills, Microsoft 365 proficiency, and availability during US Central business hours.

Lead and coordinate multi-site ERP migrations to SAP S/4HANA from SAP Business One and Sage. Responsibilities include migration planning, requirements gathering, data migration, testing, UAT, cutover, go-live coordination, stakeholder communication, risk tracking, issue resolution, and project reporting.

Coordinates IT infrastructure deployment projects from intake through handoff to a Project Manager. Responsibilities include configuring projects in ConnectWise, reviewing scope, communicating with customers, assigning engineers, ordering and tracking hardware, scheduling deployments, managing backlogs, resolving shipping and scope issues, and completing small workstation rollouts. The role requires adaptable communication, problem solving, procurement coordination, scheduling, and experience with network infrastructure projects.

Provides Level 2 technical support for cloud backup and data recovery services. Troubleshoots failed backups, performs file, system, database, Microsoft 365, bare-metal, and virtual machine restores, and manages backup software installations. Supports customer trials, quotations, account upgrades, cancellations, and MSP partner communications. Maintains ticket documentation, assists with onboarding, and participates in emergency restore rotations while working hybrid hours aligned with U.S. Eastern business hours.

Manages the full employee lifecycle, including onboarding, offboarding, transfers, engagement, employee relations, documentation, attendance, leave, and HR administration. Supports People & Culture initiatives, employee experience improvements, internal events, policy communication, HR reporting, and process enhancements. Works closely with employees and managers to resolve concerns and maintain positive workplace practices.

Prepares and processes contract-based client invoices, manages billing schedules, maintains billing records, resolves discrepancies, and supports financial reporting and revenue recognition. Reviews contracts to ensure accurate billing for recurring, time-and-materials, and resale charges. The role requires strong numerical, analytical, organizational, communication, customer service, and problem-solving skills, along with at least three years of recent IT-industry billing experience. This is a full-time, three-month, remote position aligned with Eastern Time hours.

Provides Level II technical support across multiple client environments. Administers and troubleshoots Microsoft 365, Azure, Active Directory, Entra ID, Intune, SharePoint Online, and Exchange Online. Configures routers, switches, firewalls, and VPNs while resolving DNS, DHCP, network, server, workstation, and device issues. Handles escalations, documents solutions, maintains security standards, and collaborates with clients and internal teams. MSP experience and strong hands-on Microsoft infrastructure expertise are preferred.

Provide Level I technical support for end users, troubleshooting Microsoft 365, Active Directory, Azure, Exchange Online, Windows, printers, hardware, software, and basic networking issues. Document incidents and resolutions, resolve problems independently, and escalate complex issues when necessary.

Senior HR Business Partner responsible for strategic and hands-on HR support for an onsite Philippines workforce. Manages employee relations, performance, compliance, workforce planning, staffing changes, HR operations, engagement, retention, reporting, and client partnerships. Supports the full employee lifecycle, advises leadership and employees, coordinates with Talent Acquisition and other functions, and improves workforce processes and service delivery.

Prepares and sends accurate client invoices based on contractual terms, manages billing schedules, resolves discrepancies, maintains billing records, and supports financial reporting and revenue recognition. The role also maintains timesheets and documentation, communicates with clients and internal teams, escalates complex issues, and ensures billing complies with agreements, accounting standards, and applicable regulations.

Supports daily HR operations, including payroll and benefits administration, HRIS maintenance, policy and compliance management, health and safety monitoring, recruitment support, employee relations, training, and leadership guidance. The role manages employee records, assists with HR budgets, addresses workplace concerns, and ensures compliance with employment and privacy legislation.

Manage and support multi-client IT infrastructure across on-premises and cloud environments. Responsibilities include network, server, firewall, VPN, Microsoft 365, Active Directory, Azure, VMware, and Hyper-V administration; security monitoring and patching; Level 1 and Level 2 troubleshooting; disaster recovery support; ticket management; proactive monitoring; documentation; and performance reporting.

Administer and support on-premises and cloud IT infrastructure across multiple client environments. Manage networks, servers, firewalls, VPNs, Microsoft 365, Active Directory, Azure, VMware, and Hyper-V. Provide Level 1 and Level 2 troubleshooting, security monitoring, vulnerability management, patching, disaster recovery support, performance monitoring, documentation, and ticket management using ConnectWise, Kaseya, and ServiceNow.

Processes vendor invoices, payments, customer billings, and incoming payments. Maintains vendor and customer records, reconciles AP and AR ledgers, resolves discrepancies, handles inquiries, supports reporting, audits, cash flow forecasting, and general accounting administration. The role requires discretion with confidential financial information and accurate work in a high-volume transaction environment.

The SOC Analyst role involves monitoring security events, managing incident response, analyzing logs, and improving internal processes. The analyst communicates with stakeholders and participates in threat-hunting activities.

Lead L3 escalation for complex enterprise infrastructure, cloud, network, virtualization, and security issues across MSP client environments. Design, implement, optimize, and support Windows Server, AD/Entra ID, Microsoft 365, VMware/Hyper-V, Azure, enterprise networking and backup/DR solutions. Perform RCA, incident response, capacity planning, automation with PowerShell, mentor junior engineers, and drive infrastructure modernization and compliance.