We're Hiring | Customer Account Manager
We're looking for a commercially minded Customer Account Manager who knows how to build strong client relationships, keep customers happy and identify opportunities to grow existing accounts.
This is a hands-on role where you'll take ownership of a portfolio of existing customers, acting as their main commercial point of contact and making sure nothing falls through the cracks.
What you'll be doing:
- Managing and developing relationships with an existing portfolio of customers.
- Handling quotations, pricing, contract changes and renewals.
- Driving customer retention and identifying opportunities for account growth.
- Leading regular customer reviews and following up on agreed actions.
- Staying close to customer needs, identifying potential risks and addressing concerns early.
- Working alongside technical and service delivery teams to ensure customers receive the right support.
- Identifying additional services and opportunities within existing accounts.
Requirements
- Experience in account management, customer success or a similar commercial role.
- Confidence handling pricing, quotations and renewal conversations.
- Strong communication and relationship-building skills.
- Excellent organisation and the ability to manage multiple customer accounts.
- A proactive approach and a genuine sense of ownership.
- Comfortable working alongside technical teams in an IT services environmen
Skills Required
- Experience in account management, customer success, or a similar commercial role
- Experience handling pricing, quotations, and renewal conversations
- Strong communication and relationship-building skills
- Excellent organization and ability to manage multiple customer accounts
- Proactive approach and strong sense of ownership
- Comfort working alongside technical teams in an IT services environment
What We Do
Technology, when paired with the right people, unlocks remarkable growth. That’s the belief behind every solution delivered by Prime System Solution. We bring together the top 1% of global talent to help businesses build smarter systems, reduce operational friction, and stay ahead in today’s competitive landscape. With delivery hubs in Pakistan, the Philippines, and the UAE, and clients across North America, Europe, and the MENA region, the reach is global and the focus is personal. Rooted in a culture of collaboration, innovation, and inclusivity, every team is built to perform because success isn’t just about tools and tech, it’s about the people who power it. Our Core Services: Managed Services Talent Providing on-demand IT and Finance professionals to help organizations scale quickly, reduce hiring costs, and stay competitive. From Cybersecurity specialists, Cloud architects, and Data Scientists to Accountants, Financial Analysts, and Payroll experts. IT Consulting: Guiding businesses through digital transformation with expertise in Cloud, Cybersecurity, Artificial Intelligence, Data Science, and IT Infrastructure to achieve operational excellence. Financial Consulting: Enabling CFOs, startups, and enterprises to make smarter decisions with consulting in Accounting, FP&A, Risk Management, and Business Advisory for sustainable growth. We provide you with the resources so that you can unlock borderless growth.
