Teams at Prime System Solutions

Provides Level II technical support across multiple client environments. Administers and troubleshoots Microsoft 365, Azure, Active Directory, Entra ID, Intune, SharePoint Online, and Exchange Online. Configures routers, switches, firewalls, and VPNs while resolving DNS, DHCP, network, server, workstation, and device issues. Handles escalations, documents solutions, maintains security standards, and collaborates with clients and internal teams. MSP experience and strong hands-on Microsoft infrastructure expertise are preferred.

Provide Level I technical support for end users, troubleshooting Microsoft 365, Active Directory, Azure, Exchange Online, Windows, printers, hardware, software, and basic networking issues. Document incidents and resolutions, resolve problems independently, and escalate complex issues when necessary.

Supports two company co-owners with calendar and inbox management, meeting scheduling, note-taking, action-item follow-up, document and file organization, CRM maintenance, lead-list management, marketing coordination, vendor and invoice tracking, customer onboarding, and general administrative tasks. The role requires confidentiality, strong English communication, independent remote work, and availability during US Central Time business hours.