Jobs at Practice by Numbers

Lead high-touch SaaS onboarding for dental practices by researching customer goals, conducting outcome-focused kickoffs, creating strategic training plans, tracking adoption and onboarding KPIs, identifying expansion opportunities, and transitioning customers to Customer Success. The role requires proactive account management, customer education, cross-functional collaboration, documentation, and continuous improvement of onboarding processes.

Write, edit, and publish blog posts, product explainers, help documentation, landing pages, email, and social content. Translate technical, analytics, AI, dental, and healthcare technology concepts for nontechnical audiences. Conduct SEO research, analyze content performance, manage CMS publishing workflows, maintain brand voice, and collaborate with product, design, and campaign teams while ensuring accurate, polished copy.

Own Practice by Numbers' paid acquisition engine across Google, Meta, LinkedIn, retargeting, email, social, and emerging channels. Build campaigns, manage budgets, optimize targeting and bidding, troubleshoot tracking, run landing-page and conversion experiments, and measure qualified leads, pipeline, and acquisition efficiency. Identify new lead sources, manage digital PR and outreach opportunities, use AI and automation, and recommend channel investment based on performance data.

Lead and develop a 6–10 person Quality Engineering team while modernizing automation, testing architecture, CI/CD quality gates, observability, and AI product evaluations. Remain hands-on with Playwright and TypeScript, investigate production issues, improve test layering and reliability, establish risk-based quality practices, and partner with Engineering and Product to reduce escaped defects and manual regression dependence.

Own application, cloud, infrastructure, security operations, incident response, compliance, and automation for a healthcare SaaS platform. Conduct secure code reviews, threat modeling, penetration testing, vulnerability management, and AWS hardening. Embed security controls into CI/CD, manage detection and response, support HIPAA and SOC 2 audits, and coach engineering teams on secure development and risk remediation.

Own AWS infrastructure through Terraform and build GitHub Actions CI/CD pipelines for Django, Python, Node.js, and React services. Manage production deployments, migrations, observability, incident response, PostgreSQL, Redis, messaging systems, security hardening, and reliability improvements. Develop Python and shell automation, maintain runbooks, and provide detailed shift handovers. The role requires production ownership, on-call participation, autonomy, and either normal or night-shift availability.

Build production backend services, APIs, integrations, and AI capabilities for a multi-channel conversational AI receptionist. Own real-time voice conversation behavior, LLM prompts and tools, identity resolution, evaluation, guardrails, vendor abstractions, and cross-channel state. Develop secure dental practice integrations, monitor production systems, define SLOs, respond to incidents, and collaborate independently with product and US-based teams in an in-office Gurugram role.

Owns end-to-end UX and product design for web, mobile, and kiosk applications. Responsibilities include user flows, information architecture, wireframes, high-fidelity UI, prototyping, usability testing, design-system contribution, accessibility, developer handoff, and implementation reviews. The role collaborates with product managers, engineers, stakeholders, and users while designing data-dense SaaS workflows and supporting iterative product improvements.

Owns end-to-end network troubleshooting for VoIP and real-time communications across customer networks, PBN infrastructure, SIP carriers, and the public internet. Diagnoses SIP signaling, RTP media, NAT, firewall, routing, QoS, latency, jitter, and packet-loss issues using packet captures and network telemetry. Guides customer IT teams, validates VoIP network readiness, supports architecture and monitoring, participates in incident response, and develops diagnostics, runbooks, and automation to improve reliability and reduce MTTR.

Design and implement the carrier-grade VoIP/SIP backbone, build Golang-based SIP services and control planes, configure HA SIP proxies and media servers, implement routing, security (TLS/SRTP), billing and provisioning integrations, define monitoring and capacity planning, and collaborate with product and ops to deliver resilient telephony features.

Design, build, and maintain scalable backend services (Python/Django) and responsive React frontends. Integrate AI models and analytics, collaborate on architecture and code reviews, optimize performance, scalability, and security, and improve developer experience using modern AI-assisted tooling and CI/CD pipelines.

Senior SRE responsible for designing, building, and operating reliable, scalable distributed systems; owning production reliability (SLOs/SLIs, incident response, MTTR reduction); automating toil with software and platform tooling; driving observability, capacity planning, and cross-team reliability improvements; mentoring engineers and running blameless postmortems.

Lead technical direction and architecture for a cloud-native SaaS platform. Design scalable distributed systems, drive platform modernization, mentor engineers, deliver high-performance backend services, improve observability and reliability, and apply AI-enabled engineering to boost productivity and quality.

Outbound-focused SDR responsible for high-volume prospecting to dental practices across phone, email, and social. Qualify leads to ICP, book demos for AEs, maintain HubSpot records, and meet daily/weekly activity and demo targets while following team rhythms and handoff processes.

Build, test, and maintain backend and/or frontend features for a cloud-native SaaS platform. Develop and consume REST APIs, write well-tested maintainable code, participate in design and code reviews, troubleshoot production issues, and collaborate with product, design, and QA. Learn and apply AI-assisted development and cloud-native practices.

Design, build, and own end-to-end cloud-native SaaS features and services. Implement scalable APIs, event-driven workflows, background workers, and async processing. Improve performance, reliability, and observability; participate in design reviews, on-call rotation, mentoring, and cross-team collaboration. Apply AI-assisted development practices while maintaining security and quality.

Design, build, and operate a carrier‑grade VoIP/SIP backbone: implement Golang-based SIP services, configure SIP signaling and media servers (Kamailio/OpenSIPS, FreeSWITCH/Asterisk), ensure HA/load balancing, security (TLS/SRTP, auth, fraud controls), integrate with SaaS backends for billing/analytics, and define monitoring, alerting and capacity planning to maintain high call quality and low MTTR.

Lead and own reliability for critical backend and distributed systems: design, launch, on-call, incident leadership, SLO/SLI/error budget definition, automation to remove toil, observability improvement, resilience testing, mentoring, and cross-team reliability initiatives for production healthcare workflows.

Lead a team to design, build, and operate scalable backend services in Python/Django. Own data schema design and migrations (PostgreSQL, SQLAlchemy, Alembic), implement CI/CD and Git workflows, optimize performance with Redis and Nginx, and collaborate with product and ops to deliver reliable APIs and services.

Lead architecture and technical direction for cloud-native, high-scale SaaS platforms. Design distributed systems, drive platform modernization, mentor engineers, implement scalable APIs and backend services on AWS, and improve reliability, performance, observability, and DevOps practices.