This role involves managing a team of debt collectors, optimizing productivity, ensuring compliance, coaching staff, and handling customer issues. Requires analyzing performance and implementing improvement plans.

As a Business Development Manager, engage institutional clients, manage the claims process, drive new revenue, and maintain client relations.

Manage customer account collections, ensuring productivity and compliance. Coach and develop team members, handle escalated issues, and monitor performance for improvement.

Partner with stakeholders to analyze process changes, identify segmentation and process improvement opportunities, and present strategy, impact analyses and test results. Perform root-cause and trend analysis, contribute to predictive modeling and analytics, maintain policy/change documentation, act as SME for strategy areas, and drive resolution and change with cross-functional partners and leadership.

The Marketing Analyst will support digital analytics, optimize campaigns, conduct data analysis, and develop reporting dashboards. Responsibilities include monitoring campaign performance and ensuring compliance with policies.

Customer Solutions Associates assist customers in creating payment plans, handling inquiries, ensuring compliance, and providing developmental support. They work on a rotating schedule and are expected to have availability during specified hours.

The Customer Solutions Manager oversees team activities in collecting charged off accounts, driving productivity through coaching while ensuring compliance with regulations and company policies.

Assist customers with account resolution, implement payment plans, ensure compliance with regulations, and provide peer support in a team environment.

The Customer Solutions Associate works with customers to assess needs, resolve accounts, ensure compliance with debt collection laws, and provide peer coaching. Candidates must be flexible for a rotating schedule and possess good communication skills.