Jobs at PRA Group

Manages a team of strategy analysts supporting legal placement operations. Oversees strategy deployment, segmentation criteria, testing, inventory optimization, process improvement, compliance controls, and data-driven recommendations. Analyzes financial and legal operational data using SQL and Excel, presents findings to leadership, maintains policies and change logs, resolves process issues, and mentors junior analysts. Supervises hiring, training, performance evaluation, work assignment, and employee development.

Monitors consumer calls for compliance, accuracy, process adherence, and customer service. Documents findings, validates operational quality controls, analyzes reporting, recommends process improvements, supports compliance audits, and partners with Operations and Quality Assurance teams on retraining and remediation. Uses SQL, Access, SharePoint, NICE, and Microsoft Office to gather data and report results.

Works directly with customers to resolve delinquent accounts by creating payment plans, processing debit or ACH information, modifying arrangements, handling disputes, documenting financial status, and updating account records. Establishes schedules, extensions, suspensions, and authorized settlements while complying with FDCPA, FCRA, other regulations, and company policies. Provides peer coaching, payment-plan signoffs, onboarding support, and best-practice mentoring.

Represents PRA Group and its affiliates in consumer account litigation and related legal proceedings. Prepares pleadings, discovery materials, and other legal documents; manages cases; develops litigation strategies; and participates in conferences, mediations, depositions, hearings, and trials. Ensures compliance with consumer credit laws and company policies while providing practical legal advice and guidance to attorneys and stakeholders.

Performs IT product and process quality activities for customer communications, including creating and modifying letters, processing daily letter files, auditing, compliance reviews, testing, troubleshooting, and workflow improvement. Develops advanced SQL queries for reports and audits, uses Excel and Power BI for analysis, coordinates with legal, compliance, product management, and IT teams, documents procedures, and supports business requirements and training.

Lead compensation strategy and operations, including market pricing, job evaluation, salary structures, benchmarking, internal equity, annual compensation cycles, equity administration, executive compensation support, and reporting. Partner with HR, Finance, Payroll, HRIS, Legal, executives, and business leaders to provide data-driven recommendations. Maintain governance and confidentiality while coaching team members and improving compensation processes.

Supports compensation, incentive, and equity programs through job evaluations, market pricing, compensation-cycle administration, reporting, audits, and data reconciliation. Analyzes internal and external compensation data, prepares recommendations and dashboards, administers equity grants and vesting information, and resolves discrepancies across E*TRADE, Workday, and payroll systems. Partners with HR, Finance, Payroll, HRIS, Talent Acquisition, and business leaders while maintaining confidentiality and improving process controls.

Provide enterprise technical leadership and architecture for platform engineering across the core collections ecosystem. Define platform strategy, standards, cloud-native and migration approaches, CI/CD, integration (APIs/ETL), data migration, and governance. Lead multi-year transformations, influence executive stakeholders, ensure delivery outcomes, and mentor senior engineers while driving organizational engineering standards and innovation.

Perform quantitative and qualitative analysis of investment opportunities and valuations for NPL portfolios. Build and validate cash-flow models, mine and prepare data with SQL and statistical tools, produce reports and audits, recommend improvements to underwriting and portfolio returns, and support M&A and underwriting teams with technical valuation analysis.