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The Customer Solutions Associate works directly with customers to understand their needs and implement individualized solutions for account resolution, while ensuring compliance with relevant laws. This role involves updating customer information, handling payment plans, and providing support during new hire onboarding.

The Customer Solutions Associate is responsible for assessing customer needs, resolving account issues, and maintaining compliance with regulatory requirements. They work with customers to create payment plans, update account information, and provide customer service while promoting a positive brand image. The role also includes peer coaching and development.