We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.
Position Summary:
Works with customers to assess customer needs to determine and implement individualized account resolution. Appropriately responds to customer service inquires in a manner that promotes a positive Company brand. Complies with all aspects of the Fair Debt Collection Practices Act (FDCPA), other regulatory requirements and company policies and procedures.Core Collections
Works with customer to create affordable plans
Request’s debit or ACH information to secure plans
Modifies plans as requested by customers
Takes appropriate action if customer disputes the account(s)
Listens for hardship cues in customer conversations and notes account appropriately
Update’s customer account information including; telephone, mobile, address and email
Requests required letters to be mailed or emailed as appropriate to customers to notify of transfer of account, encourage payment of delinquent account or confirm agreements to settle account
Records information about financial status of the customer and status of collection efforts using automated collections software
Obtains and reviews appropriate correspondence and documents, both paper and electronic that pertain to the account
Establishes payment schedule, grants extensions of payment deadlines or temporary payment suspension
Settles accounts within limits authorized or obtains necessary information for supervisor to review/approve the settlement
Responsible for ensuring compliance with applicable laws, regulations, and company policies across areas of organizational responsibility
Completes all required compliance or other training
Peer Coaching and Development
Provides signoffs/acknowledgements for payment plans established by peers when needed
Provides developmental support in new hire onboarding through peer-to-peer mentoring and sharing best practices
Professional Experience & Qualifications
High School Diploma or equivalent
1+ years of recent, consecutive work history and/or employment preferred
Familiarity with the Fair Debt Collection Practices Act (FDCPA), Fair Credit Reporting Act (FCRA) and all other federal and state laws and regulations related collections preferred
Excellent verbal communication and customer service skills
Ability to complete required company trainings
Salary Range:
$16.88 - $25.34PRA Group has an effective process for assessing market data and establishing ranges to ensure we remain competitive. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, specific working location and market position. This posted salary range is a good faith and reasonable estimate, and PRA Group reserves the right to adjust this range depending on the qualifications and location of the selected candidate. In addition to base salary, PRA may offer additional benefits to include performance based bonus programs and/or equity programs depending on the position. PRA offers paid time off, medical, dental, vision, 401k match, life insurance, and other benefits to assist with the physical and mental wellbeing of our employees.
All qualified applicants will receive consideration for employment regardless of age, race, color, sex, gender, religion, national origin, physical or mental disability, citizenship, or any other classes recognized by state or local law or any other characteristic protected under applicable federal, state or local law. We are a drug free workplace.
To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status.
Skills Required
- High school diploma or equivalent
- At least 1 year of recent, consecutive work history and/or employment
- Familiarity with the Fair Debt Collection Practices Act, Fair Credit Reporting Act, and other collections-related laws and regulations
- Excellent verbal communication and customer service skills
- Ability to complete required company training
- Legally authorized to work in the United States without requiring current or future employment visa sponsorship
What We Do
As a global leader in acquiring and collecting nonperforming loans, PRA Group returns capital to banks and other creditors to help expand financial services for consumers. With thousands of employees worldwide, PRA Group companies collaborate with customers to help them resolve their debt and provide a broad range of additional revenue and recovery services to business clients. Our employees around the world play a key role in shaping our identity. By doing things the right way for the right reasons, treating others with fairness and respect, and valuing diversity and inclusion, our employees will sustain us into the future. Our company culture is the foundation for everything we do. Since our founding, we have been focused on making a difference. We make it a priority to strengthen the communities where we work and live. Our employees support the mission in both time and money. To enhance that generosity, we match their contributions and we honor their civic spirit with paid time off to participate in Volunteer Days.
