Teams at PRA Group

Analyzes, cleans, mines, and validates large datasets to support business decisions and process improvements. Develops SQL-based data solutions, dashboards, reports, data visualizations, and testing workflows. Troubleshoots data issues, monitors business controls, documents changes, and communicates findings to stakeholders. Supports projects, ad hoc analysis, compliance processes, and dashboard maintenance using SQL Server and tools such as Power BI, Tableau, or Qlik.

Manages a portfolio of small and medium-sized legal cases and supports larger class action matters. Responsibilities include researching settlements, developing project plans, coordinating claims filings and communications, analyzing claims and data, building valuation models, updating case systems, responding to audits, and implementing process improvements.

Monitors recorded consumer calls for accuracy, compliance, adherence to standards, and customer service. Provides written feedback to operations managers, supports calibration sessions, maintains departmental records, identifies compliance trends, and contributes to operational improvement projects. Requires collections or telephone performance monitoring experience, strong communication skills, Microsoft Office proficiency, and familiarity with quality monitoring systems and applicable collection regulations.