Jobs at Oxford Nanopore Technologies

Customer-facing senior bioinformatics specialist supporting long-read sequencing workflows. Prioritizes troubleshooting, escalation management, onboarding strategic accounts, building playbooks and documentation, mentoring junior staff, and standardizing support across the Americas to accelerate issue resolution.

Manage on-market sequencing platforms lifecycle: gather customer insights, set data-driven roadmaps, coordinate cross-functional delivery, ensure supply and availability, support commercial activities and sales collateral, and translate technical and commercial input into product requirements.

Lead the EMEAI Product Support team to deliver high-quality technical support, handle escalations and product complaints, drive triage and risk assessment, analyze case trends, manage Voice of Customer, coordinate with Product Management, R&D and QA, prepare launch readiness, and develop team performance and documentation in CRM.

Sell Oxford Nanopore products across Japan via dealer networks and direct customers. Build strategic plans, manage customer relationships, track commercial intelligence, coordinate with support teams, and meet sales targets. Role requires frequent travel (≥50%) and bilingual Japanese/English communication.

The Product Support Scientist provides technical support for ONT products, manages complaints, analyzes product issues, and collaborates with teams for product improvement and customer satisfaction.

Provide technical support and continuous improvement for manufacture of fluidic chips/flowcells. Duties include failure mode and root cause analysis, data analysis (ideally using Python), in-process test development, material/process characterization and DOE, supplier qualification, non-conformance investigation and CAPA, change qualification, reporting, and documentation.

Provide technical support and continuous improvement for manufacturing fluidic chips/electrochemical arrays: root-cause analysis, in-process testing, material/process characterisation (DOE), qualification of changes, supplier qualification, non-conformance investigation, and reporting to support production and third-party manufacturing.

Serve as agile product owner for bioinformatics workflow software: maintain prioritized backlog, write product specs, lead scrum ceremonies, collaborate with cross-functional teams to align software and product releases, and drive agile adoption.

Serve as agile product owner for a software development team: maintain and prioritise the backlog, write product specifications, lead agile ceremonies, align feature releases with product strategy, and collaborate cross-functionally with engineering, product management and other stakeholders.

The Senior Python Cloud Developer will enhance a cloud-based data analysis application, focusing on backend services, database implementation, and system reliability. Responsibilities include developing Python applications, managing data, and collaborating with a multidisciplinary team to improve the platform.

Coordinate and run post-market surveillance activities for IVD and RUO products. Monitor complaints for safety signals, lead investigations and health hazard assessments, triage and escalate reports, link findings to risk management, and improve PMS processes while reporting to senior regulatory affairs and educating stakeholders.

Lead Oxford Nanopore's organic social strategy and day-to-day channel management. Create social-first content (reels, short video, graphics), translate complex scientific content for broad audiences, align organic activity with paid campaigns and events, and report on analytics to optimise performance.

Administer and implement IAM platforms, lead identity solution deployments, manage relationships with internal teams and external partners, and ensure quality assurance for IAM rollout while enhancing end-user experience.

Lead Japan regional marketing for genomics products: develop and execute market strategies, localize global campaigns, support sales/channels, manage events and budgets, collect market feedback for global product roadmaps, and drive commercial growth through partner engagement and localized programs.

Run pilot production lines for new and existing Oxford Nanopore sequencing platforms, identify and address product/process improvements, prepare platforms for production release, and support iterative enhancements across sequencing product lines.

Run pilot automated component cleaning lines, identify and implement process improvements, support established product lines, coordinate cross-functional scale-up projects, and hand over validated processes to production.

Lead and execute complex laboratory-based verification and development experiments for regulated sequencing platforms. Provide technical leadership, risk management (DFMEA/PRA/RMP), author design-control and regulatory documentation, interpret complex datasets, support design transfer/product release, and coach junior staff while ensuring compliance with ISO 9001 and ISO 13485 and QMS tools.

The Technical Product Lead will oversee the technical integration, operations, and compliance of the MES platform, enhancing manufacturing processes and collaboration with various stakeholders.

Support UK and international tax reporting, compliance and data analysis across direct and indirect taxes. Prepare filings, assist R&D claims, perform tax reconciliations, maintain compliance calendars, support transfer pricing, manage tax payments and correspondence, and help improve tax processes.

Translate and onboard laboratory processes into digital documentation within a manufacturing execution system, develop and maintain the platform, and support cross-functional tech transfer, engineering and manufacturing projects. Ensure digital documents are robust, intuitive and compliant with GMP/GLP; collaborate to deliver complex projects.