Jobs at Overjet

Leads SMB customer success for a dental AI SaaS platform, owning retention, churn reduction, onboarding, activation, adoption, forecasting, and customer health analytics. Hires and coaches CSMs, builds scalable playbooks and AI-powered workflows, uses data to identify risk, and partners cross-functionally to improve customer outcomes and expansion.

Lead SMB sales at a dental AI company by hiring and managing Account Executives, developing sales strategies, achieving revenue quotas, managing pipelines, closing deals, building dental customer relationships, analyzing market intelligence, forecasting performance, and collaborating with product, marketing, and customer success teams.

Own Overjet’s creative vision and flagship AI-generated video and visual content. Develop campaigns from concept through final cut, direct freelance creators and contractors, build creative standards for healthcare AI, and partner with Demand Generation to test performance. Translate customer wins, research, and product launches for multiple audiences while ensuring clinical accuracy, ethical AI use, and compelling storytelling.

Own Overjet’s full-funnel content strategy and calendar across SMB and enterprise dental audiences. Create written, visual, data-driven, and interactive content; use AI tools to prototype and ship independently; manage SEO, AEO, engagement, brand, and conversion performance; influence pipeline; and develop thought leadership with internal experts, customers, partners, and KOLs. Collaborate with marketing, sales, demand generation, design, product, and social teams to strengthen Overjet’s position in dental AI.

Own the day-to-day health of Salesforce and the broader GTM technology stack. Responsibilities include troubleshooting deal desk issues, routing, approvals, access, integrations, data hygiene, automation, system projects, documentation, and user provisioning. The role identifies recurring problems, implements durable fixes, and supports Sales, Customer Success, Marketing, and Finance. This is a fully remote position for candidates in Pakistan, Egypt, or the Philippines working US Pacific hours.

Manage multi-state and international regulatory licensing, corporate good standing, entity maintenance, governance documentation, compliance calendars, regulatory filings, registered agents, and board meeting logistics. Support healthcare data protection and compliance programs, contract management, policy development, audit readiness, and research into state laws and regulations.

Leads a 10+ person engineering organization developing AI-powered revenue cycle management products for dental practices. Sets technical vision, architectural standards, engineering processes, staffing plans, and cross-functional priorities while supporting 0-to-1 product development and platform scaling. The role requires hands-on technical credibility, experience with LLM products, cloud infrastructure, full-stack development, agile practices, hiring, mentorship, and communication with senior leadership.

Leads and develops a team of Technical Support Engineers while remaining hands-on with escalations, log analysis, integration failures, and configuration issues. Owns SLA performance, triage playbooks, AI-assisted support tooling, and process improvements. Partners with Engineering, Product, Customer Success, and onboarding teams to resolve technical issues, advocate for customers, and improve support operations. The role requires technical troubleshooting expertise, people management, customer communication, and experience handling high-impact incidents.

Lead and develop a team of nine Technical Support Engineers while remaining hands-on with escalations, log analysis, integration failures, and configuration issues. Own SLA performance, AI-assisted triage tooling, support playbooks, and workflow improvements. Partner with Engineering, Product, Customer Success, and onboarding teams to resolve technical issues, improve customer experience, and establish scalable support processes.

Own People Operations systems and programs, including Rippling administration, multi-state payroll, benefits, HRIS data integrity, onboarding, offboarding, policies, and employee support. Coordinate international EoR onboarding, automate workflows with AI, and manage San Mateo workplace operations, vendors, events, supplies, and AV. The role requires strong process ownership, discretion, communication, and experience in startup or high-growth environments.

Own full-lifecycle recruiting for technical roles across engineering, data, AI/ML, and product. Source senior talent, use AI-driven tools and market insights, advise hiring managers on hiring decisions and compensation, improve recruiting processes through root-cause analysis, deliver excellent candidate experiences, and maintain operational excellence in Ashby while meeting recruiting KPIs.

Lead IRIS architecture and technical direction, integrate the product with dental imaging hardware and third-party devices, reduce engineering toil through tooling and structural improvements, and ensure reliability and correctness for production clinical use.

Sell Overjet's dental AI to DSOs by prospecting, presenting to C-suite stakeholders, owning deals from pitch to close, forecasting sales, meeting aggressive revenue targets, and handing off customers to Customer Success.

Lead and scale the SMB customer success function to drive retention, adoption, and expansion. Hire and manage CSMs, define playbooks and segmentation, oversee onboarding-to-renewal lifecycle, monitor health scores, forecast retention, and collaborate cross-functionally to surface customer feedback and growth opportunities.

Sell Overjet's dental AI to private practice customers by prospecting, qualifying needs, delivering presentations to key stakeholders, owning the full sales cycle through close, forecasting accurately, and hitting aggressive revenue targets while coordinating handoff to Customer Success.

Lead FP&A activities including owning ARR and revenue forecasting, driving GTM budgeting, managing departmental OPEX and commission calculations, producing monthly/quarterly business and investor reports, and preparing board-level financial materials while partnering cross-functionally with Sales, Customer Success, and People Ops.

Lead and build the SMB Customer Success organization for dental customers (DSOs), driving retention, adoption, and expansion. Hire and manage CSMs, define success strategies and playbooks, manage post-sale lifecycle (onboarding to renewal), track health scores and forecasts, collaborate cross-functionally, maintain customer relationships, and support regulatory complaint trending and reporting.

Own and scale product areas of Overjet's Insurance AI platform, focusing on claims automation and backend/data-heavy workflows. Prioritize and execute across workstreams, translate insurer needs into requirements, partner with Engineering, Data, and ML teams, and iterate based on product performance, customer feedback, and operational impact.

Lead and grow a 10+ engineer team to build AI-driven Revenue Cycle Management products for dental care. Define architecture and engineering standards, align cross-functional teams, drive product delivery from 0-1 and 1-to-N, implement best practices and CI/CD, and occasionally contribute to code while communicating strategy to senior leadership.

Manage mid-market dental accounts to drive success during pilot and ongoing phases. Execute high-touch onboarding, implementation, training, and account reviews to increase usage, expansions, renewals, and up-sells. Build relationships across dental office staff, plan targeted expansion campaigns, improve success processes, and meet KPIs to minimize churn and support growth.