Jobs at Oriental

Manage, analyze, and transform commercial banking data into dashboards, standardized reports, and insights. Validate data quality, partner with data engineering, run SQL/BI analyses, conduct ad-hoc reviews, and support strategic transformation initiatives to inform leadership and commercial stakeholders.

Design and re-engineer digital business processes to improve customer experience and product adoption. Partner with agile teams to define epics and user stories, lead grooming, support development and QA, manage product roadmap delivery, coordinate with IT, Business, Marketing, Compliance and Risk, analyze data and customer feedback to recommend solutions, and collaborate with Solution Architects, PO, UX, and adoption leads.

Translate data-model outputs into clear, actionable business insights; design and maintain dashboards and visualizations; liaise between Data Science and business teams; administer insights/engagement platforms; present findings to management; monitor data accuracy and incidents; and convert analytics into customer engagement strategies.

Manage the Loss Mitigation corporate inbox, prioritize and resolve client inquiries and escalations, coordinate with internal and external stakeholders, process investor reports and account maintenance, prepare and follow up on investor claims, handle prepaid/unapplied funds and payment issues, analyze post-loss mitigation loan activity, and support cross-functional teams to ensure compliance with investor and regulatory guidelines.

Handle Regulation E chargebacks and investigations end-to-end, ensure regulatory compliance (Regulation E, BSA, CFPB, TILA, RESPA), process timely credits, analyze transactions, monitor fraud trends, maintain case reporting, and support process improvements while collaborating with internal teams.

The Teller, Associate provides efficient customer service, handles transactional services, ensures compliance with regulations, and promotes bank products. Responsibilities include balancing cash funds and assisting with ATM transactions while maintaining operational standards.

Support underwriting of new commercial loan originations and portfolio management by performing financial spreads, building valuation and forecast models, assessing credit risk, preparing documentation, producing portfolio reports and industry research, and collaborating with portfolio leads and credit risk to improve processes.

Design, build, deploy, and support end-to-end RPA and intelligent automation solutions. Integrate systems via APIs/ETL, leverage cloud AI services, create monitoring dashboards, ensure controls and traceability, provide production support, and collaborate with cross-functional teams to identify and implement process automation opportunities.

Provide consultative retail sales and mortgage services, promote Oriental Financial products, develop client relationships, process loan applications, ensure KYC/AML compliance, meet sales targets, and coordinate retirement plan administrative services.

The Associate, Sales & Services supports customer experience, promotes mortgage products, manages client relationships, and ensures compliance while achieving sales goals.

Design, build, and maintain scalable data pipelines and platforms for banking data. Collaborate with teams to ensure secure, reliable data products.

Provide proactive branch customer service, identify client financial needs, cross-sell bank products (accounts, loans, investments, mortgages), open accounts, process transactions, resolve disputes, ensure compliance, and develop/retain customer relationships.