Jobs at Oriental

Reconcile, report, and remit mortgage servicing portfolio activity for Ginnie Mae, Freddie Mac, Fannie Mae, and private investors. Monitor custodial accounts, resolve reporting discrepancies and rejects, process wires, maintain mortgage loan systems for sales, modifications, repurchases, and distressed transactions, and prepare Workday journal entries. The role requires mortgage or banking experience, strong analytical and mathematical skills, advanced Microsoft Office proficiency, mortgage servicing software knowledge, and Spanish-English communication skills.

Sells and cross-sells banking, investment, lending, deposit, and business products through outbound and inbound telephone interactions. Prospects new customers, closes sales, completes fulfillment documentation, conducts satisfaction surveys, follows up on referrals, supports less experienced representatives, and complies with telemarketing regulations, banking policies, and service standards.

Leads user acceptance, regression, and systems testing; implementation and production readiness activities for Pega, Infinity, and related operational systems. Coordinates test strategy, defect resolution, documentation, controls, risk mitigation, system deployments, end-user readiness, training, and cross-functional process improvements. Serves as a subject matter expert and advises business, operations, and technology stakeholders while ensuring compliance with quality, regulatory, and operational standards.

Supports operational excellence initiatives by gathering requirements, designing and configuring PEGA-based low-code automation solutions, documenting workflows, participating in Agile delivery, supporting testing and deployment, and identifying process improvement opportunities. Collaborates with business and technology stakeholders to improve efficiency, consistency, user experience, and automation adoption while assisting with issue resolution, reporting, and continuous improvement.

Supports accounting close, financial reporting, journal entries, reconciliations, managerial and profitability analysis, KPI reporting, dashboards, technical accounting research, and GAAP policy implementation across multiple entities. The role develops Workday reporting solutions, improves accounting processes, and collaborates with business teams to enhance data quality and decision-making.

Implements and optimizes marketing automation, customer journeys, integrations, segmentation, personalization, experimentation, and analytics across digital channels. Translates business requirements into scalable technical solutions, manages data flows and platform integrations, performs quality assurance, troubleshoots marketing technology issues, and supports measurement, attribution, compliance, documentation, and continuous improvement while collaborating with Marketing, IT, Data, Compliance, and vendors.

Processes mortgage, auto, and consumer loss mitigation activities, including system updates, payments, invoices, claims, reports, account adjustments, and investor servicing requests. Ensures compliance with investor, agency, and regulatory requirements while supporting operational accuracy and customer service. Requires Spanish communication skills, Microsoft Office proficiency, and experience in delinquency management, loss mitigation, default servicing, or related banking operations.

Supports commercial loan underwriting and portfolio management by preparing financial spreads, valuation and forecast models, credit analyses, risk assessments, loan documentation, portfolio reports, and industry research. Collaborates with portfolio leaders, credit risk, management, and internal and external stakeholders to monitor borrower relationships, identify early warning signals, improve workflows, and support loan modifications and periodic reviews.

The Associate, Sales & Services supports customer experience, promotes mortgage products, manages client relationships, and ensures compliance while achieving sales goals.

Design, build, and maintain scalable data pipelines and platforms for banking data. Collaborate with teams to ensure secure, reliable data products.