Jobs at Oriental

Manage, analyze, and transform commercial banking data into dashboards, standardized reports, and insights. Validate data quality, partner with data engineering, run SQL/BI analyses, conduct ad-hoc reviews, and support strategic transformation initiatives to inform leadership and commercial stakeholders.

Lead the Operational and Quality Support team in Collections to manage daily operations, develop/monitor processes and controls, drive reporting and analytics, manage audits and compliance, coach staff, and recommend improvements to enhance collection performance, quality, and risk management.

Provide proactive branch customer service, identify client financial needs, cross-sell bank products (accounts, loans, investments, mortgages), open accounts, process transactions, resolve disputes, ensure compliance, and develop/retain customer relationships.

Provide superior customer service to new and existing clients, promote Oriental Mortgage products, and drive production, quality, and cross-selling of integrated financial solutions. Role is on-site in Bayamon, PR and requires maintaining work authorization.

Provide proactive, friendly branch customer service; identify client financial needs; open accounts, cross-sell loans and products; process transactions accurately; ensure compliance with bank policies; develop and retain client relationships; assist with product inquiries and disputes.

Design, build, and maintain scalable data pipelines and platforms for banking data. Collaborate with teams to ensure secure, reliable data products.

The Associate, Sales & Services supports customer experience, promotes mortgage products, manages client relationships, and ensures compliance while achieving sales goals.