Jobs at Order.co

Partner with managers and leaders on performance, employee relations, talent development, team effectiveness, workforce planning, organizational changes, and employee engagement. Coach managers through sensitive people matters, conduct investigations, support talent and performance cycles, and collaborate on employee lifecycle operations, HRIS workflows, documentation, and process improvement within a lean People team.

Leads the company’s revenue operations function across Sales, Marketing, Customer Success, and Finance. Owns revenue strategy, planning, forecasting, GTM processes, systems, data governance, analytics, executive dashboards, and technology investments. Builds scalable operating rhythms, improves pipeline and customer lifecycle performance, aligns revenue and financial forecasts, identifies revenue leakage, and develops a high-performing RevOps team while partnering with executive leadership.

The Executive Assistant will serve as a trusted partner to the CEO, protecting his time, managing priorities, coordinating meetings and domestic and international travel, supporting Board and leadership operating rhythms, and connecting executives, investors, customers, and partners. The role also tracks commitments, handles sensitive information and occasional personal logistics, improves administrative systems using automation and AI, and helps the CEO operate effectively in a fast-growing technology company.

Leads the Buy product pillar, owning catalog, search, sourcing, fulfillment, vendor integrations, marketplace economics, AI automation, and commercial expansion. Builds product strategy, develops a product team, manages cross-functional partnerships, validates customer opportunities, and drives measurable outcomes in purchasing volume, margin, supplier coverage, reliability, and cost-to-serve.

Leads the Pay product pillar across payment experiences, accounts payable automation, reconciliation, credit, and working-capital workflows. Owns product strategy, discovery, delivery, reliability, instrumentation, roadmap prioritization, partner integrations, and post-launch improvement. Partners with Engineering, Design, Payments, Finance, Risk, Security, and Operations to improve automation, accuracy, cost, and customer outcomes while maintaining controls, auditability, and clear decision authority. Also develops product managers and contributes to packaging, adoption, and business-case planning.

Identify prospective customers, conduct 60+ daily outbound calls, and use email, social media, research, and creative outreach to generate qualified meetings for Account Executives. The role involves learning B2B sales fundamentals, researching purchasing workflows, handling objections, partnering on account strategy, meeting activity goals, and improving through coaching and feedback.

Own the post-sale customer lifecycle for a portfolio of B2B SaaS customers, including onboarding, adoption, retention, expansion, and churn mitigation. Build trusted relationships with Operations and Finance stakeholders, provide purchasing and payments guidance, drive revenue and net retention, monitor support risks, and translate customer feedback into product improvements. Collaborate cross-functionally to identify strategic opportunities and strengthen customer advocacy.

Leads Engineering Operations by building the operating system connecting Product, Engineering, and Data strategy to measurable outcomes. Owns executive reporting, KPI and OKR definition, portfolio planning, software delivery reviews, capacity and headcount planning, risk and dependency tracking, and cross-functional decision-making. Partners with senior leaders across technology and business functions to improve delivery predictability, accountability, resource allocation, and organizational effectiveness.

Own the end-to-end architecture, development, deployment, evaluation, and operations of AI and machine learning systems. Build predictive ordering models, agentic workflow copilots, retrieval and evaluation infrastructure, safety guardrails, and responsible AI practices. Prioritize AI initiatives based on business outcomes, establish model governance and production standards, advise product and engineering leadership, and mentor experienced contributors.

Sell Order.co to new business accounts, drive adoption and first-six-month revenue, build pipeline, consult on purchase-to-pay processes, coordinate with implementation, success, and marketplace teams, and provide product and operational feedback.

The role involves ensuring software reliability and performance, managing incidents, developing infrastructure automation, and mentoring junior engineers within a platform team.

The Senior Software Engineer will lead the development of payment systems, oversee key subsystems, mentor engineers, and ensure high-quality code and architectural standards while collaborating with cross-functional teams.