Jobs at O.C. Tanner

Lead and grow a Site Reliability Engineering team to ensure high availability, scalability, and resilience of a global SaaS platform. Define reliability strategy, build observability and automation, run incident response and post-incident reviews, manage on-call and follow-the-sun operations, partner with Product and Engineering, and drive reliability improvements, capacity planning, hiring, and reporting to leadership.

Drive planning, execution, and delivery of complex cross-functional technology programs. Define objectives, milestones, and success criteria; manage risks, schedules, and dependencies; coordinate stakeholders, vendors, and technical teams; prepare status reports and communications; identify and improve processes; ensure alignment with corporate strategy and timely program outcomes.

Support and maintain sales technologies, manage user access and integrations with Salesforce, improve workflows and adoption, maintain data quality, create documentation, recommend automation and AI solutions, and partner with Sales Operations, Enablement, and vendors to optimize sales processes.

Lead and establish a Product Content discipline embedded in Product Experience. Define product language systems, governance, voice/tone, naming, localization, accessibility, and AI-readiness. Partner with product, design, engineering, marketing, and research to improve onboarding, notifications, workflows, and platform communication. Mentor teams, set standards, drive consistency, and embed content strategy in product planning to increase usability, adoption, trust, and scalability.

Design and execute primary research using surveys, interviews, and focus groups; perform statistical and predictive analyses (regressions, random forests); produce thought leadership, briefs, visualizations, and actionable insights for stakeholders and clients.

Design, build, and maintain AWS cloud infrastructure, CI/CD pipelines, and Kubernetes container platforms using IaC (Terraform). Automate infrastructure with Go/Python/Java, improve observability, troubleshoot production systems, participate in on-call rotation, and collaborate with cross-functional teams to ensure secure, scalable deployments.

Serve as primary after-sale contact for assigned clients: provide guidance and training, troubleshoot issues, monitor usage, prepare reports, identify growth opportunities, manage projects and invoicing, and maintain strong client relationships.

Lead client implementation and onboarding of the Culture Cloud, guide customers through program setup, demonstrate software, resolve setup issues, build client relationships, collaborate with Sales and internal teams, share best practices, and contribute to process improvements to ensure successful program launches and ongoing engagement.

Lead and grow the DevOps team to maintain cloud products, databases, and services. Prioritize engineering and operational work, drive automation, monitoring, security remediation, KPIs, and roadmaps. Collaborate across functions, report system performance, and participate in on-call support.

Lead and develop a team of 5–10 engineers to deliver secure, scalable platform services and APIs. Partner with product and cross-functional teams to plan, operate, and modernize cloud-native distributed systems, driving observability, automation, incident response, security, and technical debt reduction.

Lead and manage infrastructure operations for on-prem and cloud environments, ensuring stability, security, and performance. Provide architecture guidance, automate provisioning, run disaster recovery and continuity planning, manage vendor relationships and costs, represent operations in security audits, build KPIs, lead and develop teams, and support on-call rotations to drive operational excellence and cross-functional collaboration.

Design, develop, and deploy production AI features using LLMs and agent frameworks (LangChain/LangGraph). Build RAG and vector search systems, APIs, and monitoring; collaborate with product and UX; prototype and validate AI capabilities while ensuring responsible AI practices.

Operate and program manual and CNC machines (mills, lathes, waterjet, EDM); read and edit NC programs; perform setups; determine tooling and operations; follow safety and 5S; collaborate with team and meet production demands.

Design, develop, and maintain Talend-based ETL workflows and data pipelines. Extract, transform, and load data from multiple sources, ensure data quality and performance, troubleshoot ETL failures, optimize SQL and ETL jobs, document processes, and support production (L2/L3) deployments.