Jobs at O.C. Tanner

Design, build, and maintain AWS cloud infrastructure, CI/CD pipelines, and Kubernetes container platforms using IaC (Terraform). Automate infrastructure with Go/Python/Java, improve observability, troubleshoot production systems, participate in on-call rotation, and collaborate with cross-functional teams to ensure secure, scalable deployments.

Lead modernization and testing strategy for scalable automation frameworks. Design, build, and maintain UI, API, and end-to-end test suites; drive release validation, performance testing, CI/CD reliability, and observability-driven debugging. Mentor engineers, collaborate with product and support, reduce duplication across teams, and ensure production readiness and high-quality user experiences.

Lead and grow a test engineering team to define quality engineering strategy, modernize test automation, embed shift-left practices, oversee release readiness, integrate automated tests into CI/CD, advance performance and security testing, and partner across engineering and product to ensure reliable, scalable software delivery.

Serve as primary after-sale contact for assigned clients: provide guidance and training, troubleshoot issues, monitor usage, prepare reports, identify growth opportunities, manage projects and invoicing, and maintain strong client relationships.

Lead client implementation and onboarding of the Culture Cloud, guide customers through program setup, demonstrate software, resolve setup issues, build client relationships, collaborate with Sales and internal teams, share best practices, and contribute to process improvements to ensure successful program launches and ongoing engagement.

Lead and grow the DevOps team to maintain cloud products, databases, and services. Prioritize engineering and operational work, drive automation, monitoring, security remediation, KPIs, and roadmaps. Collaborate across functions, report system performance, and participate in on-call support.

Lead and develop a team of 5–10 engineers to deliver secure, scalable platform services and APIs. Partner with product and cross-functional teams to plan, operate, and modernize cloud-native distributed systems, driving observability, automation, incident response, security, and technical debt reduction.

Lead and manage infrastructure operations for on-prem and cloud environments, ensuring stability, security, and performance. Provide architecture guidance, automate provisioning, run disaster recovery and continuity planning, manage vendor relationships and costs, represent operations in security audits, build KPIs, lead and develop teams, and support on-call rotations to drive operational excellence and cross-functional collaboration.

Design, develop, and deploy production AI features using LLMs and agent frameworks (LangChain/LangGraph). Build RAG and vector search systems, APIs, and monitoring; collaborate with product and UX; prototype and validate AI capabilities while ensuring responsible AI practices.

Sell luxury jewelry and timepieces, meet sales targets, provide exceptional customer service, maintain product knowledge and store presentation, use POS and inventory systems, support events and trainings, and build long-term client relationships.

Design, build, and maintain automated test frameworks and AI evaluation suites for LLMs, RAG, and AI-driven services. Validate responsible AI controls, define quality metrics, integrate tests into CI/CD, run functional/performance/reliability tests, investigate production issues using observability data, and promote testing standards across engineering and product teams.

Operate and program manual and CNC machines (mills, lathes, waterjet, EDM); read and edit NC programs; perform setups; determine tooling and operations; follow safety and 5S; collaborate with team and meet production demands.

Lead a team delivering corporate workplace IT services—identity and access management, endpoint/device administration, application support, and tier 2/3 operations. Own JML processes, SSO/MFA/PAM governance, ITSM service delivery, KPI reporting, automation and process improvement, vendor administration, and cross-functional collaboration to ensure secure, reliable digital workplace operations.

Design, develop, and maintain Talend-based ETL workflows and data pipelines. Extract, transform, and load data from multiple sources, ensure data quality and performance, troubleshoot ETL failures, optimize SQL and ETL jobs, document processes, and support production (L2/L3) deployments.

Support and maintain sales technologies, manage user access and integrations with Salesforce, improve workflows and adoption, maintain data quality, create documentation, recommend automation and AI solutions, and partner with Sales Operations, Enablement, and vendors to optimize sales processes.

Lead and grow a Site Reliability Engineering team to ensure high availability, scalability, and resilience of a global SaaS platform. Define reliability strategy, build observability and automation, run incident response and post-incident reviews, manage on-call and follow-the-sun operations, partner with Product and Engineering, and drive reliability improvements, capacity planning, hiring, and reporting to leadership.

Sell O.C. Tanner's Culture Cloud to organizations across Western Canada by prospecting and closing new business, managing full sales cycle, growing existing accounts through upsell and renewals, collaborating on RFPs and client solutions, maintaining CRM records, and representing the company at events and through marketing and social channels.