Jobs at O.C. Tanner

Manage client relationships and ongoing workplace culture programs, ensuring successful delivery, retention, growth, and operational accuracy. Responsibilities include coordinating projects, facilitating strategic reviews and training, analyzing program results, supporting client administration, communicating technology updates, and partnering with sales and internal teams. The role is hybrid, with office work Monday through Wednesday and remote work available Thursday and Friday.

Lead and develop a team of 5–10 engineers to deliver secure, scalable platform services and APIs. Partner with product and cross-functional teams to plan, operate, and modernize cloud-native distributed systems, driving observability, automation, incident response, security, and technical debt reduction.

Identifies and qualifies prospective customers through outbound research, persuasive email and social outreach, and prospecting campaigns. The representative researches decision-makers, schedules and supports discovery meetings, manages sales pipeline activity in Salesforce and ZoomInfo, and experiments with tools and strategies to improve results. This role partners with U.S. sales teams to enter new markets and generate qualified opportunities.

Lead enterprise B2B sales across Minnesota by creating new opportunities, building executive relationships, managing complex sales cycles, maintaining pipeline discipline, developing strategic growth plans, and closing business. The role partners with sales, client success, solutions, and marketing teams while using CRM and sales insights to drive growth. It is remote-based within Minnesota and requires regional travel, onboarding travel, and attendance at sales conferences.

Leads the company’s global tax function, including tax strategy, compliance, planning, tax accounting, reporting, audits, risk management, and tax technology. Oversees domestic and international tax obligations, complex tax planning, transactions, non-income taxes, regulatory changes, internal controls, and external advisors. Provides strategic guidance to executive leadership while managing, developing, and scaling the tax team.

Provides personalized sales and customer service in the O.C. Tanner jewelry store. Manages client relationships, delivers after-sale service, educates customers about the brand and represented jewelry lines, supports store goals, and collaborates with staff during daily operations and special events.

Administer and optimize business applications supporting Client Success teams. Responsibilities include advanced troubleshooting, configuration, workflows, integrations, reporting, automations, license coordination, documentation, user adoption, system monitoring, root-cause analysis, and cross-functional project leadership. The role supports Microsoft Dynamics 365 and related platforms, develops scalable improvements, presents system functionality, and partners with engineering and corporate application teams on deployments and enhancements.

Design and execute primary research using surveys, interviews, and focus groups; perform statistical and predictive analyses (regressions, random forests); produce thought leadership, briefs, visualizations, and actionable insights for stakeholders and clients.

Lead and grow the DevOps team to maintain cloud products, databases, and services. Prioritize engineering and operational work, drive automation, monitoring, security remediation, KPIs, and roadmaps. Collaborate across functions, report system performance, and participate in on-call support.

Design, build, and maintain AWS cloud infrastructure, CI/CD pipelines, and Kubernetes container platforms using IaC (Terraform). Automate infrastructure with Go/Python/Java, improve observability, troubleshoot production systems, participate in on-call rotation, and collaborate with cross-functional teams to ensure secure, scalable deployments.

Lead client implementation and onboarding of the Culture Cloud, guide customers through program setup, demonstrate software, resolve setup issues, build client relationships, collaborate with Sales and internal teams, share best practices, and contribute to process improvements to ensure successful program launches and ongoing engagement.

Lead and establish a Product Content discipline embedded in Product Experience. Define product language systems, governance, voice/tone, naming, localization, accessibility, and AI-readiness. Partner with product, design, engineering, marketing, and research to improve onboarding, notifications, workflows, and platform communication. Mentor teams, set standards, drive consistency, and embed content strategy in product planning to increase usability, adoption, trust, and scalability.