Teams at O.C. Tanner

Lead and develop a client success data and integrations team to deliver reliable client data solutions, integrations, and technical onboarding. Drive operational excellence, standardization, governance, security, and process automation. Serve as escalation for complex client issues, partner cross-functionally to improve adoption and scalability, and define strategic direction for data, integrations, and platform capabilities.

Lead reliability engineering for a large-scale SaaS platform by building automation, observability, and self-healing systems. Drive incident response, triage, SLOs, and blameless postmortems. Partner with engineering, product, and support to embed reliability, run follow-the-sun operations, participate in on-call rotations, and reduce operational toil through tooling and automation.

Design and execute primary research using surveys, interviews, and focus groups; perform statistical and predictive analyses (regressions, random forests); produce thought leadership, briefs, visualizations, and actionable insights for stakeholders and clients.