Jobs at Norwegian Cruise Line Holdings Ltd.

Develops and executes communications strategies for the Global Technology Organization. Creates executive messaging, speeches, newsletters, intranet content, storytelling assets, and communications plans for technology programs, transformations, launches, and organizational changes. Translates complex technical concepts into accessible content, manages communication channels, supports leadership forums, advises technology leaders, and measures engagement to improve communication effectiveness and consistency.

Acquires, develops, and grows partnerships with land-based casinos and loyalty programs. Builds territory pipelines, negotiates commercial terms, creates partnership marketing programs, monitors financial performance, and leads partner growth initiatives. Coordinates with marketing, loyalty, analytics, reservations, legal, casino operations, and shipboard teams to launch programs and improve guest acquisition, revenue, retention, and profitability. Represents the company at casino properties, industry events, partner events, and selected sailings.

Build and maintain predictive models, forecasting algorithms, price elasticity frameworks, and revenue management analytics for dynamic pricing and inventory decisions. Develop SQL and Python data pipelines using large-scale enterprise datasets, calibrate revenue management systems, conduct A/B testing and attribution analysis, and create Power BI or Tableau dashboards. Collaborate with revenue managers, IT, data engineers, leadership, and business stakeholders to operationalize models and communicate quantitative insights.

Analyzes revenue forecasts, channels, products, markets, ships, and destinations to identify performance gaps and commercial opportunities. Maintains forecast-model integrity, validates data, develops reporting and dashboards, prepares commercial meeting materials, and recommends measurable interventions. Partners with Revenue Management, Marketing, Ecommerce, Deployment, and Finance to execute initiatives, track outcomes, define performance standards, and communicate actionable insights to technical and senior business audiences.

Owns the design, implementation, rollout, configuration, integration, maintenance, and support of the enterprise Time and Attendance application. Partners with HR, payroll, operations, vendors, shipside teams, and shore-based stakeholders to gather requirements, migrate data, ensure compliance, troubleshoot issues, improve workflows, maintain documentation, develop dashboards, and train users.

Leads change management and adoption strategies for enterprise technology transformations. Responsibilities include stakeholder analysis, readiness assessments, communications, leadership alignment, training and enablement, adoption measurement, resistance mitigation, and integration with PMO governance. The role partners with technology, HR, communications, program leaders, and business stakeholders to drive behavior change, sustainment, and successful adoption of new systems, processes, and operating models.

Prepare and analyze financial data, build models for short- and long-term forecasts, support budgeting and month-end close activities, investigate variances, assist accounting with journal entries and accruals, and produce presentations for leadership and internal stakeholders.

Develop and manage travel agency accounts across Southern California, driving territory revenue through sales strategies, marketing plans, promotional programs, account service, contract negotiation, and ROI analysis. The role requires frequent partner engagement through sales calls, webinars, events, and training, while managing budgets, supporting group and FIT business, resolving account issues, and expanding agency relationships. The ideal candidate is based in Los Angeles and has at least five years of sales or account management experience.

Manage and grow a portfolio of travel agency accounts across Houston and South Texas. Develop territory sales and marketing plans, execute promotional programs, negotiate sales plans and group contracts, track revenue and ROI, manage budgets, and conduct partner meetings, training events, webinars, trade shows, and ship tours to achieve sales goals.

Manages an outbound consumer sales team by coaching representatives, setting and monitoring booking goals, reviewing performance reports, distributing leads, conducting training and meetings, supporting hiring, maintaining Salesforce queues, and ensuring compliance with company policies. The role focuses on achieving sales targets, maximizing revenue, improving customer service, and implementing campaigns, incentives, and promotional updates.

Sells Oceania cruise products directly to consumers through outbound calls, relationship building, travel recommendations, follow-up, and email campaigns. The role identifies customer needs, explains cruise features and promotions, recommends upgrades and amenities, maintains prospect databases, meets retention and revenue goals, and provides exceptional customer service. It also requires ongoing product training, CRM usage, and accurate communication in a high-pressure sales environment.

Sells Oceania cruise products directly to consumers through outbound calls, relationship building, travel recommendations, follow-up, and product promotion. Maintains prospect databases, identifies client needs and travel trends, recommends upgrades and amenities, participates in email campaigns and sales training, and achieves retention, revenue, and direct-sales goals while delivering high-quality customer service.

Assist travel partners and direct guests with individual and group cruise reservations. Provide product information, recommend promotions and additional products, deliver consultative customer service, follow up on leads, and close sales opportunities. The role requires reservation-system knowledge, strong communication and computer skills, accurate customer engagement, and flexibility to work late shifts and weekends.

Sell Oceania cruise products directly to consumers through outbound calls, lead follow-up, customer relationship management, travel recommendations, and product promotion. Meet retention and revenue goals by understanding customer needs, recommending itineraries, upgrades, promotions, and amenities, and closing sales. Maintain prospect databases, participate in email campaigns, attend sales training, and provide exceptional customer service while staying current on cruise offerings.

Maintains travel agency and advisor data across reservation, CRM, and Travel Advisor Center systems. Supports sales teams with troubleshooting, system access, documentation, training, audits, data remediation, dashboards, analytics, and recurring or ad hoc reports. Ensures data integrity and serves as a liaison between sales, technical, finance, accounting, and database teams.

Develops marketing dashboards, reports, and measurement capabilities to analyze customer behavior, campaigns, promotions, media, and demand. Uses SQL, BI tools, segmentation, forecasting, scenario modeling, and media mix modeling to optimize marketing spend and improve conversion, loyalty, revenue, and ROI. Collaborates with marketing leadership and cross-functional stakeholders to deliver actionable insights, automate KPIs, and support strategic planning.

Develops innovative guest experiences across cruise brands, including entertainment, attractions, public spaces, technology-enabled experiences, and engagement touchpoints. Creates guest journeys, concept frameworks, presentations, and business cases; facilitates ideation; evaluates trends and technologies; and prioritizes initiatives. Partners with cross-functional teams, agencies, vendors, and executives to refine concepts and support implementation while maintaining the intended guest experience vision.

Prepare journal entries, reconciliations, financial analyses, and intercompany, consolidation, and elimination entries. Support month-end, quarter-end, and year-end closes, audits, financial reporting, and accounting compliance. Investigate discrepancies, maintain accurate records, assist with controls and process improvements, and provide accounting support to management. The role requires strong Excel skills, analytical ability, organization, and the capacity to manage large data volumes and occasional extended hours during closing periods.

Designs, develops, tests, deploys, and supports Workday HCM integrations, reports, security, data conversions, and production processes. Translates business requirements into technical solutions, troubleshoots incidents, validates data, supports releases and implementations, maintains documentation and audit evidence, and collaborates with HR, payroll, finance, IT, security, vendors, and business stakeholders.

Defends the company in personal injury and other litigation matters across state and federal courts, arbitrations, and small claims proceedings. Manages cases from inception through trial, including pleadings, discovery, depositions, motions, mediations, legal research, and strategy. Provides case updates and legal advice to P&I clubs, responds to subpoenas and garnishments, and works to reduce reliance on outside counsel and litigation costs.