Jobs at Norwegian Cruise Line Holdings Ltd.

Leads end-to-end technology projects for Product Engineering across web, mobile, reservation systems, CRM, data warehouse, and marketing technology platforms. Manages scope, schedules, dependencies, risks, budgets, vendors, testing, deployment, reporting, and operational handoff. Partners with cross-functional teams and senior stakeholders across multiple cruise brands, using PMO governance and Agile, waterfall, or hybrid delivery methods to ensure predictable execution and successful outcomes.

Directs the global IT audit program across shoreside and shipboard environments. Leads IT audit staff, risk-based planning, cybersecurity and technology control assessments, SOX testing, system implementation reviews, and integrated audits. Advises leadership on technology risks, communicates findings to executives and the Audit Committee, coordinates with external auditors, validates remediation, and advances analytics, automation, AI, and continuous monitoring within Internal Audit.

Administer and support SPMS hospitality applications across shipboard and shoreside environments. Responsibilities include configuration, user access, upgrades, patches, Level 2/3 production support, database queries, reporting, integrations, troubleshooting, data validation, security reviews, compliance, testing, deployments, and operational readiness in a 24/7 environment.

Executes strategic sourcing projects, conducts market, benchmark, and spend analyses, obtains and compares supplier quotes, supports sourcing strategies and negotiations, tracks savings, manages supplier relationships, and assists with strategic purchasing contracts. The role requires strong analytical, project management, negotiation, communication, and strategic sourcing skills, along with a bachelor’s degree and 2–4 years of relevant experience.

Manages fleet-wide onboard photo operations, revenue performance, staffing, scheduling, training, hiring, budgets, vendors, technology systems, policies, and quality compliance. Develops strategic plans for photography studios, improves processes and productivity, supports new ship builds and refurbishments, and coordinates with shipboard and shoreside teams. The role also oversees retail performance, resolves equipment and system issues, and travels approximately 30% for operational setup, training, marketing, and brand compliance.

Leads complex Product Engineering programs across web, mobile, reservation systems, CRM, data warehouse, and marketing technology platforms. Owns end-to-end delivery, integrated planning, financials, risks, dependencies, vendor performance, testing, cutover, executive reporting, and benefits realization. Guides project managers and workstream leads through influence, enforces delivery standards, and coordinates engineering, architecture, security, data, QA, business, and change-management teams across multiple cruise brands.

Leads NCL’s CRM and guest communication strategy across email, push notifications, SMS, and direct mail. Builds and manages the CRM team, oversees budgets and marketing automation platforms, advances segmentation and personalization, and coordinates lifecycle communications across promotional, transactional, and win-back journeys. Partners with marketing, product, loyalty, technology, legal, and compliance teams while analyzing performance and optimizing communications to improve engagement, retention, repeat business, and guest lifetime value.

Leads database engineering across SQL Server, Oracle, MySQL, and PostgreSQL environments running in AWS and shipboard systems. Owns availability, disaster recovery, performance, security, patching, monitoring, lifecycle management, change governance, licensing, and technical roadmaps. Manages internal engineers and managed-service partners, provides incident escalation and technical mentorship, and partners with security, application, infrastructure, procurement, and vendors to ensure resilient, compliant, cost-effective database operations.

Manage paid media and SEO operations across domestic and international markets. Coordinate campaign timelines, creative assets, approvals, trafficking, tagging, quality control, optimization, reporting, and dashboards. Own the SEO blog development process from briefing through publication and optimization. Collaborate with internal teams, agencies, and partners while improving marketing workflows and supporting integrated digital initiatives.

Prepares accruals, journal entries, general ledger reconciliations, and financial reports while maintaining accounting accuracy, documentation, VAT compliance, and internal controls. Collaborates with Accounts Payable, resolves discrepancies, supports audits, and classifies transactions according to budgets. Requires a bachelor’s degree in accounting, at least two years of accounting experience, proficiency in Excel and accounting software, and strong analytical and organizational skills.

Leads the strategy, roadmap, governance, and continuous improvement of Workday Payroll, Core HCM, Time Tracking, Absence Management, workforce administration, self-service, and reporting capabilities. Partners with HR, Payroll, Finance, Operations, Compliance, and IT to translate business needs into scalable solutions. Oversees Workday releases, process optimization, automation, compliance, user adoption, value measurement, and teams of analysts, consultants, and vendors.

Designs, builds, tests, deploys, documents, and supports Workday integrations with enterprise platforms. Partners with HR, Payroll, Benefits, and Technology stakeholders to translate requirements into scalable solutions. Responsibilities include enhancing integration reliability and performance, troubleshooting production issues, conducting root-cause analysis, contributing to architecture standards, evaluating Workday functionality, and providing technical documentation and knowledge transfer. The role uses Workday Studio, EIBs, Core Connectors, APIs, middleware, and Azure integration services.

Partners with business units and project managers to gather requirements, document processes, assess risks, design solutions, and support software implementations. Facilitates workshops, develops test plans, manages project documentation, tracks budgets and procurement activity, monitors milestones, reports issues, and coordinates stakeholders across Finance, HR, Supply Chain, Procurement, Operations, and technology teams.

Supports organization-wide business process improvement by coordinating initiatives, documenting workflows, analyzing KPI data, facilitating change management, supporting training and communications, and helping implement operational improvements. The role partners with leadership and cross-functional stakeholders to prioritize projects, improve efficiency, ensure operational readiness, and align process changes with organizational objectives and revenue goals.

Leads the Accounting Transformation Office, overseeing process redesign, technology enablement, organizational optimization, and transformation governance. Develops project management frameworks, prioritizes initiatives, maintains roadmaps and milestones, coordinates executive stakeholders, and ensures alignment with business objectives. The role also addresses SOX controls, change management, team development, system optimization, and continuous improvement across Accounting and FP&A functions.

Manages supply chain process improvement, policy compliance, sourcing-event operations, and transformation initiatives. Develops standardized Source-to-Pay and Requisition-to-Delivery playbooks, partners with functional leaders, tracks projects, analyzes performance metrics, trains staff, and promotes continuous improvement. The role also creates new procedures, supports sourcing teams, ensures adherence to purchasing and contracting policies, and applies industry best practices.

Leads the strategic vision, roadmap, operations, and growth of NCL’s Latitudes loyalty program and co-branded credit card partnership. Responsibilities include tier and benefit design, personalization, customer retention, budgeting, benchmarking, cross-functional execution, performance analysis, annual loyalty event management, and building the loyalty organization. The role partners with CRM, Product, Content, Design, Legal, Compliance, and financial services stakeholders to improve engagement, repeat business, and customer lifetime value.

Leads the end-to-end digital guest journey across web and mobile, owning product vision, roadmap, execution, KPIs, and customer experience performance. Builds and manages a team of Senior Product Owners, establishes product management practices, and partners with Technology, Design, Content, CRM, Loyalty, Personalization, and Testing teams. The role drives conversion, bookings, revenue, retention, and satisfaction through cross-functional alignment, iterative delivery, testing, optimization, and executive communication.

Manages B2B digital marketing experiences for North American travel partners across email, social media, co-branded platforms, and Regent Connect. Responsibilities include content development, social engagement, email campaign execution, HTML editing, platform optimization, vendor coordination, project management, and performance reporting. The role supports trade marketing and sales objectives through engaging digital experiences and revenue-generating programs.

Owns the product vision, strategy, roadmap, and lifecycle for embarkation and port operations systems, including check-in, boarding, debarkation, and terminal applications. Leads software developers, manages vendors, prioritizes backlogs, oversees development capacity, and drives technical execution. Partners with business, PMO, platform, engineering, and operations teams on requirements, incidents, releases, governance, budgets, KPIs, integrations, and continuous improvement.