Jobs at Norwegian Cruise Line Holdings Ltd.

Lead development and governance of Norwegian Cruise Line's brand strategy, positioning, and messaging. Use consumer insights and competitive analysis to create strategic briefs, messaging frameworks, and brand guidelines. Partner cross-functionally with Creative, Marketing, Consumer Insights, and Commercial teams; oversee brand campaigns, external agency relationships, and brand performance monitoring to strengthen brand equity and drive business growth.

Lead and develop a corporate talent acquisition team to deliver full-cycle recruitment across entry to executive levels. Partner with senior leaders to design TA strategy, optimize Workday recruiting/ATS, build pipelines, drive sourcing and candidate experience, track metrics, manage vendors, ensure compliance, and continuously improve recruiting processes.

Manage tactical pricing and yield to maximize revenue using RMS insights; maintain fares and inventory levers (guaranteed cabins, group approvals, upgrades); analyze performance and market intelligence; produce reports and coordinate cross-functionally with marketing, RM operations, analytics and tech; audit pricing data and document processes; perform fare setup and testing during system changes.

Lead global procurement strategy for marine and technical categories, overseeing sourcing, supplier management, contract negotiations, risk mitigation, and operational excellence. Manage and mentor category leaders, drive savings and innovation, ensure compliance and governance, and report results to executive leadership.

Manage onboarding and deployment for shipboard theatrical production hires, including offer generation, contract administration, visa and medical documentation, and travel logistics. Coordinate scheduling in MAPS, liaise with hiring partners and internal teams, and ensure compliance with international and company requirements.

Lead collection, processing, analysis, and dissemination of multi-source intelligence for shore and ship operations. Oversee security operations personnel and projects, produce analytic reports, maps, imagery, and briefings; maintain intelligence databases and vendor/OGA collaboration; use data to inform strategic decisions and improve intelligence reporting and systems.

Lead and implement high-priority process improvement and change initiatives end-to-end. Analyze workflows, define KPIs, design process maps, manage resources and budgets, drive change management, train stakeholders, and deliver data-driven optimizations to improve efficiency, quality, service, and profitability.

Lead pricing execution and operations for excursions, land programs, and hotel packages. Manage pricing analysts, apply dynamic pricing models, run weekly pricing reviews, produce reporting, coordinate cross-functionally, support competitive and group pricing, and translate analytics into actionable pricing decisions to optimize revenue and margin.

Support enterprise strategic initiatives by conducting quantitative analysis, financial modeling, and industry research. Develop executive-ready presentations and actionable recommendations, partner cross-functionally to assess growth opportunities, cost efficiencies, and investment decisions, and manage multiple project workstreams under tight deadlines.

Lead financial planning, reporting, and analysis for the companys private-island destinations. Maintain P&Ls, drive budgeting/forecasting, support month/quarter close, build business cases, enforce controls, and provide actionable insights to senior leadership and cross-functional partners.

Lead category strategy, source international suppliers, solicit and evaluate bids, manage contracts and supplier performance, collaborate cross-functionally to drive cost savings, standardization, and service quality, and support strategic sourcing projects and supplier relationship programs.

Lead execution of onboard marketing campaigns across Shore Excursions, F&B, Spa, and Retail. Oversee development of marketing assets, digital signage, and app/website presence. Partner with internal teams and vendors, analyze performance data, support product launches, and drive promotional strategies to maximize guest engagement and onboard revenue.

Lead global procurement strategy for marine and technical categories, driving enterprise sourcing, supplier relationship management, risk mitigation, and cost savings. Manage and mentor category leaders, negotiate large contracts, implement procurement systems and governance, and report performance to executive leadership.

Sell cruise vacations to consumers by initiating calls, following leads, and recommending products. Build and maintain customer relationships, track prospects in a contact database, meet sales and retention goals, promote promotions and ancillary products, attend team meetings and training, and support mass email campaigns. Provide exceptional customer service and maintain up-to-date product knowledge.

Sell and manage Norwegian Cruise Line group and individual reservations by making outbound calls, qualifying leads, recommending products and promotions, securing group space and contracts, maintaining customer relationships and databases, resolving booking inquiries, and meeting sales quotas while delivering exceptional customer service.

Sell Norwegian Cruise Line vacations by contacting leads, identifying customer needs, presenting products and promotions, maintaining prospect databases, closing sales to meet revenue goals, upselling onboard amenities, and participating in team training and campaigns.

Handle group bookings and related sales by engaging guests and travel partners, managing rooming lists, ticketing, payments and dining. Maintain programming in AffairWhere/Otalio, action Salesforce requests within SLAs, coordinate with onboard teams, monitor inventory using Tableau/analytics, and ensure excellent guest service and adherence to company SOPs.

Outbound and inbound sales role selling cruise vacations: identify customer needs, present products and promotions, maintain prospect database, meet sales quotas, participate in team meetings and marketing campaigns, and deliver high-quality customer service.

Sell cruises to direct consumers by calling leads and prospects, build and maintain customer relationships, meet sales and revenue goals, maintain client databases, learn product features and promotions, participate in team meetings and mass email campaigns, and perform other assigned sales-related duties.

Sell cruise vacations to consumers via phone and leads, build and maintain customer relationships, meet sales and retention targets, manage prospect database, recommend products/upgrades, participate in team meetings and marketing campaigns, and deliver exceptional customer service.