Jobs at Nordic Global

Provides consulting and leadership for Epic Resolute Hospital Billing Claims projects. Responsibilities include system configuration, claims workflow optimization, build, testing, troubleshooting, denial and remittance resolution, reimbursement process support, documentation, go-live assistance, stakeholder meetings, and mentoring client and Nordic teams.

Provides expert Epic Hospital Billing application design, build, testing, troubleshooting, and customer support for healthcare clients. Manages complex engagements, analyzes workflows and integrations, documents configurations, supports upgrades and change management, maintains SLAs, and mentors team members. Requires active Epic Resolute Hospital Billing certification, strong technical and communication skills, customer service experience, and availability for on-call rotations and limited travel.

Provides expert Epic Radiant EHR design, configuration, testing, troubleshooting, upgrades, and customer support for complex healthcare clients. Manages issues, projects, documentation, change control, SLAs, and customer relationships while mentoring team members and guiding workflow improvements. Requires active Epic Radiant certification, strong technical and communication skills, customer service experience, and availability for on-call rotations and up to 10% travel.

Provides EHR design, configuration, testing, advanced troubleshooting, workflow analysis, and system support for complex healthcare clients. Manages customer requests, incidents, documentation, change control, projects, and service-level commitments. Builds relationships with client IT and operations teams, supports system upgrades, assists with onboarding, mentors less-experienced staff, and participates in on-call rotations. Requires EHR application certification, strong customer service and communication skills, and the ability to work independently.

Provides expert Epic EHR application design, configuration, testing, troubleshooting, and upgrade support for healthcare clients. Manages customer issues, projects, documentation, change control, SLAs, and system integrations while assessing impacts on patient safety, financial integrity, and compliance. Builds customer relationships, supports change management, leads engagements, and mentors team members. Requires active Epic certification, at least three years of application experience, strong technical and communication skills, and occasional on-call and travel availability.

Provides frontline support for clinical and business applications in a healthcare IT managed services environment. Responsibilities include resolving support incidents within SLAs, maintaining documentation, coordinating with software vendors, assisting with upgrades and security patches, learning clinical and business workflows, and supporting application lifecycle activities. The role also participates in small projects, may join an on-call rotation, and requires ongoing application training and certification.

Provides frontline support for clinical and business applications, responds to incidents within SLAs, maintains documentation, collaborates with vendors, and assists with upgrades and security patches. The role develops knowledge of healthcare workflows, application lifecycles, and basic project management while participating in an on-call rotation and traveling as needed.

Supports the full lifecycle of an organization's software application portfolio, including inventory, intake, rationalization, upgrades, security patching, data migration, archiving, and decommissioning. Evaluates application functionality, dependencies, costs, contracts, compliance, and business continuity. Maintains technical documentation, coordinates vendors, supports ITIL service processes, and leads smaller application-related projects. Requires healthcare IT or application analyst experience, technical understanding of infrastructure and integrations, and application portfolio management knowledge.

Provides onsite technology installation, hardware support, troubleshooting, inventory management, vendor coordination, and user assistance in a healthcare environment. Supports patient-care operations, maintains service-level agreements, participates in technology planning and training, and communicates with clinical staff and technology teams. The role requires occasional travel between supported sites, physical hardware handling, and participation in 24/7 on-call rotations.

Provides onsite IT installation, hardware support, troubleshooting, inventory management, vendor coordination, and end-user assistance in a patient care environment. Maintains service-level agreements, supports technology teams, documents procedures, trains users, and communicates effectively with clinical and organizational stakeholders. The role requires participation in 24/7 on-call support, physical handling of equipment, and travel between supported sites.

Lead enterprise ServiceNow ITOM and CMDB architecture, roadmap, implementation, optimization, and governance. Design Discovery, Service Mapping, CSDM, CI models, integrations, data-quality controls, lifecycle processes, and service relationships across infrastructure, applications, cloud, security, assets, ITSM, and AIOps. Partner with technical teams to improve discovery coverage, CMDB accuracy, service visibility, and enterprise service management capabilities.

Provides onsite technology installation, hardware support, troubleshooting, inventory management, vendor coordination, and user assistance in a patient-care environment. Supports computers, printers, scanners, phones, badges, and telehealth equipment while meeting SLAs and maintaining accurate documentation. Collaborates with technology teams, trains users, resolves technical issues, and participates in an after-hours on-call rotation. The role requires travel between supported sites, physical handling of equipment, and strong communication with clinical staff and leadership.

Provides expert EHR application design, configuration, testing, troubleshooting, upgrades, and customer support for complex healthcare clients. Manages incidents, requirements, change control, documentation, SLAs, and multiple client projects while assessing impacts on integrated systems, patient safety, financial integrity, and compliance. Builds customer relationships, supports change management, mentors team members, and leads application engagements. Requires EHR module certification, at least three years of implementation, training, or support experience, strong communication, technical problem-solving, and willingness to participate in on-call rotations and travel.

Supports healthcare technology and transformation programs through project coordination, PMO governance, reporting, documentation, stakeholder communication, risk and issue tracking, resource coordination, financial tracking, and vendor administration. Maintains schedules, dashboards, RAIDC logs, project repositories, and governance materials while supporting managed services transitions, Epic projects, infrastructure implementations, and clinical or operational transformation initiatives.

Develops and supports ServiceNow solutions. The provided description contains no specific responsibilities, qualifications, compensation, travel, or clearance requirements beyond the employer’s equal opportunity statement.

Performs quality assurance and comprehensive testing for Epic EHR applications, including unit, integration, regression, workflow, device, volume, and upgrade testing. Maintains test scripts, documents issues, supports ticketing and change management processes, and collaborates with Epic teams, healthcare stakeholders, subject matter experts, and project leadership. Ensures clinical, operational, and financial scenarios are validated while meeting project timelines, service levels, and customer-service expectations.

The Storage Engineer I administers and supports enterprise storage, backup, SAN, NAS, and virtual infrastructure environments. Responsibilities include monitoring and tuning performance, diagnosing hardware and software failures, coordinating vendor escalations, implementing firmware and software updates, managing configurations, documenting procedures, and evaluating new technologies. The role supports complex technical projects, provides guidance to IT teams, and participates in 24/7 on-call rotations.

Provides expert Epic EHR design, build, testing, troubleshooting, and managed services for Nordic clients. Analyzes customer requests, translates needs into requirements, manages application integrations and change impacts, supports onboarding, and mentors team members. Requires Epic Grand Central and RTE certifications, with Prelude preferred. Participates in on-call rotations and travels up to 10%.

Provides advanced support for Workday and other clinical and business applications, managing incidents, documentation, vendor relationships, upgrades, security patching, integrations, architecture diagrams, and application lifecycle activities. The role also supports smaller projects, coordinates stakeholders, tracks follow-ups, and develops expertise in healthcare workflows and disaster recovery requirements.

Supports enterprise network design, implementation, administration, and Tier 2/3 troubleshooting across datacenter, wireless, security, virtualization, WAN, and load-balancing platforms. Diagnoses complex infrastructure issues, recommends corrective solutions, documents standards and procedures, supports technical projects, mentors peers, and coordinates with teams and vendors. Requires participation in a 24/7 on-call rotation and client-facing technical solution design.