Jobs at Ninja

Supervise daily live food delivery operations, monitor orders, resolve delays and incidents, coordinate with restaurants and internal teams, assign team coverage, track KPIs, prepare performance reports, improve operational efficiency, and coach team members. The role requires rotating shift availability, including weekends and public holidays, plus strong problem-solving, communication, and decision-making skills in a fast-paced environment.

Support restaurant partners by responding to inquiries, resolving order and platform issues, coordinating with internal teams, tracking cases through resolution, maintaining accurate records, and preparing Excel reports. The role requires strong communication, problem-solving, organization, complaint handling, and customer support skills.

Manages procurement cost control, supplier invoice validation, payment processing, budget monitoring, account reconciliation, cost optimization, and financial reporting. Ensures payments comply with contracts, delegated authority, company policies, KSA VAT regulations, and ZATCA e-invoicing requirements. Supports audits through accurate records and reporting while using ERP systems and advanced Excel skills to monitor spend and savings.

Identify and onboard restaurants to Ninja’s food delivery platform by prospecting, presenting services, negotiating partnership agreements, building restaurant relationships, meeting acquisition targets, coordinating onboarding, and monitoring market trends and competitors.

Manages and troubleshoots multi-site LAN/WAN infrastructure, routing, switching, VLANs, firewalls, VPNs, and network monitoring. Supports IP CCTV, NVR surveillance, and physical access control systems across headquarters and dark stores. Maintains network documentation, security standards, and high availability while collaborating with IT, Security, Facilities, and contractors. Requires a bachelor's degree, three years of multi-site network engineering experience, CCNA certification, and willingness to travel between company locations.

Manage brand onboarding and activation, configure and test integrations, coordinate with external partners, troubleshoot API, menu synchronization, order flow, and availability issues, monitor cancellations, resolve high-impact integration problems, maintain accurate records, and identify recurring issues and improvement opportunities.

Leads warehouse-based invoice matching and reconciliation activities, including three-way matching, discrepancy investigation, exception resolution, audit-ready documentation, KPI monitoring, workload allocation, and team coaching. Coordinates with receiving, stock control, finance, procurement, and suppliers to resolve unmatched transactions. Supports process improvement, standardization, and automation while ensuring accurate and timely closure of invoices.

Analyze operational and transactional data using advanced SQL and Google Sheets to produce dashboards, forecasts, KPI tracking, root-cause analyses, and actionable recommendations. The role includes translating business requirements into data models, presenting insights to stakeholders, automating data-quality checks, and supporting continuous operational improvement.