Teams at Ninja

Monitor and evaluate multi-channel customer service interactions for compliance with quality standards and SOPs. Conduct daily evaluations, track KPIs, identify performance gaps, prepare regular Excel-based performance reports, participate in calibration sessions, and collaborate with trainers and management to improve service quality and customer satisfaction.

Coordinate marketplace activities, lead meetings, follow up with stakeholders, execute marketing awards and customer happiness initiatives, create and implement SOPs, monitor compliance, and support cross-functional execution to improve operations.

Design, build, and maintain scalable data platforms, ETL/CDC pipelines, and data warehouse architectures. Integrate diverse sources, support analytics and ML workflows, ensure data quality and performance, and evaluate/enhance tools and documentation across an international team.