We are looking for a Partner Support Specialist to support our restaurant partners and help resolve their day-to-day operational issues. You will be a key point of contact for partner inquiries, coordinating with internal teams and following up to ensure timely resolution.
Responsibilities
- Respond to restaurant partners’ inquiries and complaints professionally.
- Support partners with issues related to orders, the platform, and daily operations.
- Coordinate with relevant internal teams to resolve issues and keep partners informed.
- Record and track partner issues, ensuring follow-up until resolution.
- Maintain accurate partner records and prepare tracking reports using Excel.
- Build positive relationships with restaurant partners through reliable and responsive support.
Requirements
- Previous experience in customer service or customer support.
- Good working knowledge of Microsoft Excel.
- Strong communication and problem-solving skills.
- Ability to handle complaints professionally and manage multiple requests.
- Strong organizational skills and attention to detail.
- Experience in food delivery, restaurant operations, or partner support is a plus.
Skills Required
- Previous experience in customer service or customer support
- Good working knowledge of Microsoft Excel
- Strong communication and problem-solving skills
- Ability to handle complaints professionally and manage multiple requests
- Strong organizational skills and attention to detail
- Experience in food delivery, restaurant operations, or partner support
What We Do
Ninja is an online supermarket and delivery platform founded in 2022 in Riyadh, Saudi Arabia. It provides a wide range of products, including groceries, beauty, and household essentials, delivered in under 30 minutes through a network of dark stores. The company operates across Saudi Arabia and has expanded its services to other GCC countries, focusing on speed, reliability, and convenience for its customers.
