Jobs at Neo Group

The Content Writer will create marketing content in Polish, develop communication strategies, ensure brand alignment, and collaborate with teams. Responsibilities also include managing deadlines and multiple projects.

Elicit, analyze, and document business requirements; create artifacts (Vision & Scope, SRS, use cases); design object models and UML/BPMN diagrams; produce UI mockups; review development progress; support iterative delivery; conduct gap analysis; ensure features meet business KPIs; communicate technical constraints to stakeholders.

Provide high-quality chat support to VIP iGaming players, monitor accounts in CRM, maintain records, escalate complex issues, coordinate with Payments/Marketing, and inform players about bonuses while adhering to company procedures and Responsible Gaming.

Plan, segment, and execute CRM campaigns across email, SMS, push, popup and messenger channels; create and test templates; coordinate with third-party SMS providers; use Jira for campaign planning; analyze CRM dashboards to optimize performance; manage design and content requests.

Develop and maintain backend applications in PHP/Laravel, design and implement REST APIs and WebSocket services, integrate microservices and external systems, create migrations and unit tests, optimize DB queries, troubleshoot performance, participate in code reviews, and use GitLab for version control while collaborating with QA and business stakeholders.

The French-Speaking Customer Support Specialist interacts with customers via various channels, resolving complex gaming-related issues and ensuring accurate CRM documentation.

Monitor real-time transactions using fraud detection tools, investigate suspicious patterns, manage bonus abuse, lead incident response, collaborate cross-functionally, and report risk metrics to leadership.

Design social-media banners and marketing creatives, integrate and refine AI-generated visuals, maintain consistent visual style, develop templates, collaborate with SMM managers and creative team, contribute creative ideas and new AI workflows, and deliver designs on brief and on deadline.

The Product Manager will develop product strategies, conduct research, collaborate with teams, and monitor product performance while ensuring alignment with company goals.

Create promotional visuals using advanced photo manipulation and retouching, collaborate with teams, and enhance 3D renders for marketing campaigns.

The VIP Account Manager will build and maintain relationships with French-speaking VIP customers, providing tailored service and support, addressing inquiries, and collaborating on strategies for customer retention.

The Product Manager will drive product development by executing strategies, collaborating with cross-functional teams, and analyzing performance indicators to enhance product success.

As a VoIP/Asterisk Engineer, you'll deploy and configure Asterisk systems, manage SIP trunks, maintain integrations, troubleshoot VoIP issues, and ensure security and monitoring.

The Lead Brand Designer will develop brand assets, ensure brand consistency, mentor designers, and collaborate on brand storytelling.

Ensure gaming platforms, products, systems and suppliers meet technical and regulatory requirements across jurisdictions. Manage certifications, testing labs, audits, supplier assessments, new market launches, compliance documentation, and regulatory liaison.

Evaluate and monitor VIP customer communications across channels, ensure compliance with quality standards, prepare evaluation reports, provide feedback to managers, update QA forms, and collaborate with training and operations to improve VIP service processes.

Monitor live betting to detect sharp players, syndicates, arbitrage, bonus abuse and other risky patterns. Set risk profiles and stake limits, manage event and market exposure, escalate integrity concerns, collaborate with Trading, Fraud, CS, VIP/CRM, support junior analysts, and propose platform improvements while working shift schedules.

The CRM Promotion Manager will plan, coordinate, and analyze CRM campaigns across markets, focusing on customer engagement and retention strategies, while collaborating with local teams and ensuring campaign success.

The Affiliate Manager will source and develop affiliate partnerships, analyze campaign performance, negotiate terms, and collaborate with internal teams to optimize performance and ensure sustained partner growth.

As a Loyalty Manager, you'll enhance relationships with VIP players, manage portfolios, execute retention campaigns, and monitor player behavior to drive engagement and loyalty.