Jobs at Neo Group

The French-Speaking Customer Support Specialist interacts with customers via various channels, resolving complex gaming-related issues and ensuring accurate CRM documentation.

Develop and maintain backend applications in PHP/Laravel, design and implement REST APIs and WebSocket services, integrate microservices and external systems, create migrations and unit tests, optimize DB queries, troubleshoot performance, participate in code reviews, and use GitLab for version control while collaborating with QA and business stakeholders.

Monitor real-time transactions using fraud detection tools, investigate suspicious patterns, manage bonus abuse, lead incident response, collaborate cross-functionally, and report risk metrics to leadership.

The Product Manager will develop product strategies, conduct research, collaborate with teams, and monitor product performance while ensuring alignment with company goals.

Create promotional visuals using advanced photo manipulation and retouching, collaborate with teams, and enhance 3D renders for marketing campaigns.

The VIP Account Manager will build and maintain relationships with French-speaking VIP customers, providing tailored service and support, addressing inquiries, and collaborating on strategies for customer retention.

The Product Manager will drive product development by executing strategies, collaborating with cross-functional teams, and analyzing performance indicators to enhance product success.

As a VoIP/Asterisk Engineer, you'll deploy and configure Asterisk systems, manage SIP trunks, maintain integrations, troubleshoot VoIP issues, and ensure security and monitoring.

The Lead Brand Designer will develop brand assets, ensure brand consistency, mentor designers, and collaborate on brand storytelling.

Manage relationships with potential and existing VIP iGaming players through calls, email, and chat. Drive reactivation, upselling, VIP escalation, retention campaigns, and personalized rewards while monitoring player activity and KPIs. Collaborate with VIP management, support, and payments teams to deliver a seamless player experience. The role requires fluent English and Polish communication, CRM proficiency, familiarity with iGaming behavior, and strong organizational and relationship-building skills.

Design intuitive interfaces and prototypes for internal digital products and services. Maintain and expand the design system using Figma libraries, components, variables, and layouts. Track UI/UX trends, improve product usability, ensure consistent design quality, collaborate with colleagues, manage multiple projects, and meet deadlines.

Ensure gaming platforms, products, systems and suppliers meet technical and regulatory requirements across jurisdictions. Manage certifications, testing labs, audits, supplier assessments, new market launches, compliance documentation, and regulatory liaison.

The IT Project Manager/Business Analyst will oversee project lifecycles, manage requirements, facilitate communication between teams, and ensure project alignment with business objectives.

Build and maintain relationships with high-value VIP customers, provide personalized service and offers, resolve issues, collaborate with teams to deliver VIP experiences, analyze behavior to drive engagement and retention, and support acquisition/retention strategies.

The Affiliate Manager will source and develop affiliate partnerships, analyze campaign performance, negotiate terms, and collaborate with internal teams to optimize performance and ensure sustained partner growth.

As a Loyalty Manager, you'll enhance relationships with VIP players, manage portfolios, execute retention campaigns, and monitor player behavior to drive engagement and loyalty.

Execute manual, functional and regression tests; maintain test documentation; develop and support testing tools; collaborate with R&D and architects to ensure quality and architectural compliance.

Manage a portfolio of VIP and prospective VIP players to build relationships, reactivate and upsell users, monitor behavior, collaborate across teams, execute retention campaigns, and track performance.

The Business Analyst will manage requirements, create project artifacts, support agile development, perform gap analysis, and ensure business objectives are met while collaborating with stakeholders.

The Payment Support Specialist monitors payment systems, processes payments, analyzes logs, and compiles statistics related to payment methods.