Jobs at Neighborly

Manages and coaches franchise owners on local integrated marketing plans, channel mix, and program execution. Tracks online and offline marketing performance, including qualified leads, cost per lead, customer growth, and revenue objectives. Presents pre-opening and grand-opening plans, recommends acquisition, retention, reactivation, and loyalty tactics, supports onboarding, sells local marketing programs, and develops performance reporting for management review.

Provides first-level technical support for franchise-facing technology through phone, email, and chat. Diagnoses and resolves software issues, documents tickets, meets service-level timelines, supports product training, and assists with testing and documenting product enhancements. The role requires customer service, Windows and web browser knowledge, software troubleshooting, clear communication, and occasional weekend work in a hybrid office environment.

Manages organic social media execution across multiple brands and platforms. Develops content ideas, creates and edits short-form videos, graphics, carousels, and captions, schedules and publishes posts, monitors performance, manages community engagement, and repurposes national campaign content for franchise locations while maintaining brand consistency.

Performs monthly close activities, journal entries, reconciliations, accruals, variance analysis, financial statements, and reporting. Ensures GAAP compliance, communicates financial fluctuations, reviews contracts, supports acquisition integrations and annual audits, and implements accounting process improvements. Uses multiple ERP and financial systems while collaborating with operations management.

Leads the development and continuous improvement of business systems, processes, reporting, tools, and training supporting brand and franchisee performance. Evaluates operational practices, creates scalable solutions, develops KPI and benchmarking reports, manages cross-functional initiatives, and trains field support teams. The role partners with franchise owners, leadership, and other brands to improve sales, pricing, cost control, consistency, and operational efficiency across the franchise network.

Lead treasury operations including managing US/Canada cash and liquidity, banking relationships, cash forecasting, debt facility management, team leadership, process automation, foreign currency exposure, regulatory documentation, and treasury support for acquisitions.

Provides marketing platform and product support to franchise owners. Responsibilities include researching and resolving marketing issues, responding to phone, email, and video-call requests, training users, documenting inquiries and resolutions in ticketing systems, and maintaining knowledge of internal and external marketing tools. Requires strong communication, customer service, organization, software-learning ability, and a four-year degree in Marketing or a related field. The role follows a hybrid schedule in Waco, Texas.

Leads the marketing enablement strategy supporting franchise owners through training, communications, program management, centralized support, and platform adoption. Oversees marketing support teams, coordinates shared-service partners, improves owner experience, monitors adoption and service metrics, and drives automation, AI, self-service, and knowledge management initiatives. Requires strong marketing leadership, people management, analytics, and experience in complex operating models such as franchising or agencies.

Processes accurate, timely multi-state payroll, including adjustments, taxes, deductions, garnishments, benefits, and Davis-Bacon reporting. Investigates discrepancies, supports payroll communications, prepares payroll and accounting reports, assists with journal entries, reconciliations, general ledger activity, audits, compliance documentation, and organizational transitions. Requires strong Excel, payroll systems, organizational, communication, and problem-solving skills.

Leads organic search strategy and performance across multiple brands, including SEO, GEO, and Google Business Profile optimization. Manages search roadmaps, audits websites, identifies keyword and content opportunities, supports site migrations, monitors performance, and presents reports to leadership. Collaborates with marketing, content, technical SEO, Product, and IT teams while leading SEO and content professionals.

Leads the enterprise applications strategy, roadmap, modernization, operations, and lifecycle management for ERP, CRM, HCM, finance, analytics, integration, and internally developed systems. Oversees implementations, upgrades, security, compliance, vendors, budgets, service management, resilience, and technical debt reduction. Builds and manages multidisciplinary applications teams while partnering with executive and business leaders to align technology investments with organizational goals.

Manage a technical marketing operations team and oversee email and SMS campaign execution, including segmentation, personalization, testing, QA, deployment, and monitoring. Establish scalable campaign standards, templates, documentation, and automation. Collaborate with data, product, engineering, legal, creative, analytics, and vendors to resolve technical issues, ensure compliance and deliverability, manage launch risks, and optimize lifecycle marketing performance.

Lead marketing automation strategy and optimization across Neighborly brands. Audit and improve customer journeys and automated campaigns, run testing programs (A/B, multivariate, holdout), analyze performance and customer behavior, and produce campaign briefs for operations to drive engagement, retention, and business growth.

As an Applications Developer, you will develop and maintain custom software, ensuring timely completion of tasks and effective communication of application design and architecture.