Jobs at Neighborly

Lead integrated national and local brand marketing programs, coach franchise owners on local performance marketing, develop annual marketing plans, coordinate cross-functional teams and vendors, measure and optimize marketing performance, and own franchise communications and events.

Lead development and scaling of an enterprise new-owner onboarding system for multiple franchise brands. Standardize processes, KPIs, dashboards, and communication cadences; drive cross-functional initiatives; advise executives and brand leaders; track onboarding and franchise performance; and deliver executive reporting to improve franchisee ramp and operational consistency.

Prepare monthly close activities, journal entries, reconciliations, accruals, internal financial statements, variance analysis, and contract reviews. Support audits and acquisition integrations, communicate financial results with operations, recommend process improvements, and use ERP and Microsoft Office tools to maintain accounting compliance with US GAAP.

Handle inbound/outbound sales and customer service for glass repair and replacement: generate leads, follow up on estimates, schedule installations, process orders/payments, invoice, and coordinate with insurance and operations.

As a Sr. Product Manager, you'll define Neighborly's strategy for local listings and reputation management, optimizing presence across platforms, managing teams, and driving performance through analytics and technology.

Provide administrative and operational support for franchise audits: compile, analyze, and verify data for compliance; coordinate audits with franchise owners and external auditors; use Microsoft and franchise systems to gather/share information; track audit progress, follow up on issues, and maintain confidentiality.

Build and maintain scalable datasets, data models, and pipelines integrating GA4, Google Ads, call-tracking and SEO tools. Create dashboards and automated, location-level reporting (using Python and BI tools). Lead analyses on website traffic, lead generation, conversion performance, and digital marketing; provide technical direction and reports for franchise network stakeholders.

The Systems and Training Manager oversees operational support, maintains SOPs, manages documentation, and delivers training to franchise owners and internal teams.

Lead enterprise BI across multiple brands: develop dashboards and executive scorecards (preferably QuickSight), define and govern KPIs/OKRs, ensure a single source of truth, partner with business and tech teams, drive data governance and quality, and collaborate with analytics engineering on scalable data pipelines.

Manage and improve reporting infrastructure, dashboards, and recurring reports. Partner with cross-functional leaders to define KPIs, validate and reconcile data, deliver ad hoc analyses, automate reporting processes, and support data-driven decisions across sales, operations, customer experience, and field services.

As an Applications Developer, you will develop and maintain custom software, ensuring timely completion of tasks and effective communication of application design and architecture.

Write and optimize digital-first copy across SMS, email, social, ads, and web. Develop and evolve brand tone of voice, build AI-enabled copy systems and prompts, use performance data and A/B tests to iterate messaging, and support multi-location franchise marketing with occasional print collateral.

Lead creative vision across Neighborly brands: develop campaign concepts and creative platforms, translate marketing goals into print/digital/video work, provide art direction and copywriting, manage designers and Jr. Creative Director, align output to brand standards, partner with marketing, present to stakeholders, and refine creative using performance data.

Lead integrated paid, owned, and SEO media strategy with AI-driven discovery and LLM optimization. Translate business goals into KPI-driven media plans, build AI-powered frameworks for franchise media, scale AI applications for audience targeting and content, and partner with Product/Martech/Data to enable machine-readable discovery and agency performance.

Handle inbound/outbound customer interactions to generate leads and follow up on estimates; schedule and coordinate glass installations; place and receive orders; confirm appointments; process payments and invoicing; communicate with insurance; provide excellent customer service and perform general administrative tasks.

Manage and drive local integrated marketing strategies for franchise owners, focusing on acquisition, retention, and lead generation. Execute and monitor local campaigns (online and offline), optimize budgets and PPC performance, create pre-/grand-opening plans, and coach franchisees to meet lead and revenue targets.