Jobs at Neighborly

Performs monthly close activities, journal entries, reconciliations, accruals, variance analysis, financial statements, and reporting. Ensures GAAP compliance, communicates financial fluctuations, reviews contracts, supports acquisition integrations and annual audits, and implements accounting process improvements. Uses multiple ERP and financial systems while collaborating with operations management.

Leads CRM content creation across email, SMS, and app channels for 20 brands. Writes and optimizes marketing copy, manages content calendars, maintains AI-powered content tools, develops brand voice workflows, and adapts messaging across customer journeys. Collaborates with creative, CRM, digital, customer engagement, and brand marketing teams while using performance data to improve campaigns and ensuring content meets brand, legal, and campaign standards.

Leads the marketing enablement strategy supporting franchise owners through training, communications, program management, centralized support, and platform adoption. Oversees marketing support teams, coordinates shared-service partners, improves owner experience, monitors adoption and service metrics, and drives automation, AI, self-service, and knowledge management initiatives. Requires strong marketing leadership, people management, analytics, and experience in complex operating models such as franchising or agencies.

Provides marketing platform and product support to franchise owners. Responsibilities include researching and resolving marketing issues, responding to phone, email, and video-call requests, training users, documenting inquiries and resolutions in ticketing systems, and maintaining knowledge of internal and external marketing tools. Requires strong communication, customer service, organization, software-learning ability, and a four-year degree in Marketing or a related field. The role follows a hybrid schedule in Waco, Texas.

Processes accurate, timely multi-state payroll, including adjustments, taxes, deductions, garnishments, benefits, and Davis-Bacon reporting. Investigates discrepancies, supports payroll communications, prepares payroll and accounting reports, assists with journal entries, reconciliations, general ledger activity, audits, compliance documentation, and organizational transitions. Requires strong Excel, payroll systems, organizational, communication, and problem-solving skills.

Leads organic search strategy and performance across multiple brands, including SEO, GEO, and Google Business Profile optimization. Manages search roadmaps, audits websites, identifies keyword and content opportunities, supports site migrations, monitors performance, and presents reports to leadership. Collaborates with marketing, content, technical SEO, Product, and IT teams while leading SEO and content professionals.

Leads the HubSpot marketing technology ecosystem for franchise development, managing marketing automation, CRM operations, lead nurturing, lifecycle campaigns, integrations, data quality, reporting, attribution, and analytics. Partners with Marketing and Sales leadership to improve lead quality, conversion rates, pipeline velocity, and revenue performance. Oversees integrated campaigns across email, SMS, webinars, events, advertising, landing pages, and forms while optimizing processes through testing, automation, and AI-enabled solutions.

Performs monthly close activities, journal entries, account reconciliations, accruals, variance analysis, financial reporting, and GAAP compliance. Prepares financial statements, commission and bonus schedules, sales contract records, and external audit support materials. Reviews financial information and assists management with reporting. Uses Microsoft Office, ERP and financial management systems in a hybrid accounting role.

Manages general accounting activities for assigned brands and entities, including monthly, quarterly, and year-end close, balance sheet reconciliations, operating P&L review, variance commentary, and internal controls. Leads and develops accounting staff while improving procedures, automation, technology utilization, and resource allocation. Partners with finance, brand operations, marketing, and other cross-functional teams to achieve accurate and timely financial reporting.

Leads the enterprise applications strategy, roadmap, modernization, operations, and lifecycle management for ERP, CRM, HCM, finance, analytics, integration, and internally developed systems. Oversees implementations, upgrades, security, compliance, vendors, budgets, service management, resilience, and technical debt reduction. Builds and manages multidisciplinary applications teams while partnering with executive and business leaders to align technology investments with organizational goals.

Supports the President and leadership team, facilitates leadership meetings, coordinates meeting schedules, tracks action items, assists franchisees, and manages varied administrative or project-oriented work. The role requires prioritization, follow-through, problem-solving, communication, adaptability, and the ability to influence others without direct authority.

Leads and develops a Marketing Support team, managing workload, priorities, resources, and service delivery across multiple brands. Monitors support trends and operational performance, improves workflows, creates standard operating procedures and documentation, and identifies automation and standardization opportunities. The role also collaborates cross-functionally, evaluates technology and vendor solutions, and makes data-informed recommendations.

Manage a technical marketing operations team and oversee email and SMS campaign execution, including segmentation, personalization, testing, QA, deployment, and monitoring. Establish scalable campaign standards, templates, documentation, and automation. Collaborate with data, product, engineering, legal, creative, analytics, and vendors to resolve technical issues, ensure compliance and deliverability, manage launch risks, and optimize lifecycle marketing performance.

Lead development and scaling of an enterprise new-owner onboarding system for multiple franchise brands. Standardize processes, KPIs, dashboards, and communication cadences; drive cross-functional initiatives; advise executives and brand leaders; track onboarding and franchise performance; and deliver executive reporting to improve franchisee ramp and operational consistency.

Build and maintain scalable datasets, data models, and pipelines integrating GA4, Google Ads, call-tracking and SEO tools. Create dashboards and automated, location-level reporting (using Python and BI tools). Lead analyses on website traffic, lead generation, conversion performance, and digital marketing; provide technical direction and reports for franchise network stakeholders.

Lead marketing automation strategy and optimization across Neighborly brands. Audit and improve customer journeys and automated campaigns, run testing programs (A/B, multivariate, holdout), analyze performance and customer behavior, and produce campaign briefs for operations to drive engagement, retention, and business growth.

As an Applications Developer, you will develop and maintain custom software, ensuring timely completion of tasks and effective communication of application design and architecture.

Lead treasury operations including managing US/Canada cash and liquidity, banking relationships, cash forecasting, debt facility management, team leadership, process automation, foreign currency exposure, regulatory documentation, and treasury support for acquisitions.