Jobs at Neighborly

Drive franchisee success as a strategic partner and operational leader for Real Property Management. Provide software and maintenance support, develop KPIs, strengthen franchise relationships, champion brand initiatives, and enable franchise growth through engagement, training, and operational excellence.

Write and optimize digital-first copy across SMS, email, social, ads, and web. Develop and evolve brand tone of voice, build AI-enabled copy systems and prompts, use performance data and A/B tests to iterate messaging, and support multi-location franchise marketing with occasional print collateral.

Lead creative vision across Neighborly brands: develop campaign concepts and creative platforms, translate marketing goals into print/digital/video work, provide art direction and copywriting, manage designers and Jr. Creative Director, align output to brand standards, partner with marketing, present to stakeholders, and refine creative using performance data.

The role involves overseeing paid media strategies for the brand, ensuring effective ad placements and maximizing ROI.

Lead integrated paid, owned, and SEO media strategy with AI-driven discovery and LLM optimization. Translate business goals into KPI-driven media plans, build AI-powered frameworks for franchise media, scale AI applications for audience targeting and content, and partner with Product/Martech/Data to enable machine-readable discovery and agency performance.

The User Experience Lead will define UX requirements, develop designs and prototypes, and collaborate with teams to deliver engaging design solutions that align with business goals.

Part-time internship developing and maintaining custom applications using Microsoft .NET/C#, implementing SOAP and REST APIs, researching and recommending solutions to meet business requirements, and working autonomously within a hybrid team environment.

Handle inbound/outbound customer interactions to generate leads and follow up on estimates; schedule and coordinate glass installations; place and receive orders; confirm appointments; process payments and invoicing; communicate with insurance; provide excellent customer service and perform general administrative tasks.

Manage and drive local integrated marketing strategies for franchise owners, focusing on acquisition, retention, and lead generation. Execute and monitor local campaigns (online and offline), optimize budgets and PPC performance, create pre-/grand-opening plans, and coach franchisees to meet lead and revenue targets.

Develops and delivers technical and regulatory training for franchise owners and service staff, provides pest management technical support, ensures compliance, evaluates products/equipment, manages training records and LMS content, and tracks training effectiveness.

Design, implement, maintain, and optimize enterprise databases (SQL Server/PostgreSQL). Ensure performance, security, availability, backups, disaster recovery, migrations, and documentation. Collaborate with developers and IT, lead other DB staff, and communicate with business and senior stakeholders.

Design, develop, and maintain custom applications using Microsoft .NET and front-end technologies. Build solutions from technical requirements, document architectures, implement APIs (SOAP/REST), write SQL queries/stored procedures, and collaborate with business and IT stakeholders to research and recommend solutions.

As a Staff Accountant, you'll manage monthly closing activities, ensure compliance with GAAP, analyze financial reports, and assist in audits while utilizing various accounting software.

Lead marketing analytics, predictive modeling, experimentation, and measurement. Build segmentation, personalization, attribution and MMM frameworks; partner with marketing, data engineering, and IT to operationalize models and deliver executive reporting and optimization.

Lead integrated national and local brand marketing programs, coach franchise owners on local performance marketing, develop annual marketing plans, coordinate cross-functional teams and vendors, measure and optimize marketing performance, and own franchise communications and events.

Provide general corporate legal support across franchise, IP, contracts, employment, and litigation matters. Draft, review, and negotiate commercial agreements, support corporate governance, monitor legal/regulatory changes, and advise internal stakeholders. Role is entry-level, aimed at recent J.D. graduates based in Waco, TX (hybrid).

The Customer Engagement Specialist is responsible for optimizing customer engagement, resolving franchisee issues, managing systems, training staff, and utilizing data to enhance operational efficiency.

Lead systems strategy and operations for a franchise brand, owning POS/CRM/ERP/call center platforms, vendor management, integrations, escalation, roadmaps, dashboards, and training to improve reliability, adoption, and data-driven decisions.

As a Sr. Product Manager, you'll define Neighborly's strategy for local listings and reputation management, optimizing presence across platforms, managing teams, and driving performance through analytics and technology.

Provide administrative and operational support for franchise audits: compile, analyze, and verify data for compliance; coordinate audits with franchise owners and external auditors; use Microsoft and franchise systems to gather/share information; track audit progress, follow up on issues, and maintain confidentiality.