Jobs at Neighborly

Handle inbound/outbound customer interactions to generate leads and follow up on estimates; schedule and coordinate glass installations; place and receive orders; confirm appointments; process payments and invoicing; communicate with insurance; provide excellent customer service and perform general administrative tasks.

Leads and develops a Marketing Support team, managing workload, priorities, resources, and service delivery across multiple brands. Monitors support trends and operational performance, improves workflows, creates standard operating procedures and documentation, and identifies automation and standardization opportunities. The role also collaborates cross-functionally, evaluates technology and vendor solutions, and makes data-informed recommendations.

Manage a technical marketing operations team and oversee email and SMS campaign execution, including segmentation, personalization, testing, QA, deployment, and monitoring. Establish scalable campaign standards, templates, documentation, and automation. Collaborate with data, product, engineering, legal, creative, analytics, and vendors to resolve technical issues, ensure compliance and deliverability, manage launch risks, and optimize lifecycle marketing performance.

Prepare monthly close activities, journal entries, reconciliations, accruals, internal financial statements, variance analysis, and contract reviews. Support audits and acquisition integrations, communicate financial results with operations, recommend process improvements, and use ERP and Microsoft Office tools to maintain accounting compliance with US GAAP.

Lead development and scaling of an enterprise new-owner onboarding system for multiple franchise brands. Standardize processes, KPIs, dashboards, and communication cadences; drive cross-functional initiatives; advise executives and brand leaders; track onboarding and franchise performance; and deliver executive reporting to improve franchisee ramp and operational consistency.

Handle inbound/outbound sales and customer service for glass repair and replacement: generate leads, follow up on estimates, schedule installations, process orders/payments, invoice, and coordinate with insurance and operations.

As a Sr. Product Manager, you'll define Neighborly's strategy for local listings and reputation management, optimizing presence across platforms, managing teams, and driving performance through analytics and technology.

Build and maintain scalable datasets, data models, and pipelines integrating GA4, Google Ads, call-tracking and SEO tools. Create dashboards and automated, location-level reporting (using Python and BI tools). Lead analyses on website traffic, lead generation, conversion performance, and digital marketing; provide technical direction and reports for franchise network stakeholders.

Lead marketing automation strategy and optimization across Neighborly brands. Audit and improve customer journeys and automated campaigns, run testing programs (A/B, multivariate, holdout), analyze performance and customer behavior, and produce campaign briefs for operations to drive engagement, retention, and business growth.

As an Applications Developer, you will develop and maintain custom software, ensuring timely completion of tasks and effective communication of application design and architecture.

Serve as the first customer contact for auto, residential, and commercial glass needs. Handle inbound/outbound calls, convert leads to appointments, coordinate with shops and field teams, manage quotes, scheduling, orders, invoicing, and insurance communication, maintain accurate records, and support sales growth through customer recommendations and administrative tasks.

Lead creative vision across Neighborly brands: develop campaign concepts and creative platforms, translate marketing goals into print/digital/video work, provide art direction and copywriting, manage designers and Jr. Creative Director, align output to brand standards, partner with marketing, present to stakeholders, and refine creative using performance data.

Lead integrated paid, owned, and SEO media strategy with AI-driven discovery and LLM optimization. Translate business goals into KPI-driven media plans, build AI-powered frameworks for franchise media, scale AI applications for audience targeting and content, and partner with Product/Martech/Data to enable machine-readable discovery and agency performance.

Lead strategy and roadmap for the Braze marketing platform and martech vendor implementations. Own audience management, identity resolution, data integrations, consent and compliance for email/SMS, and partner with Data Engineering and Analytics to ensure data quality, measurement, and campaign effectiveness.

Lead treasury operations including managing US/Canada cash and liquidity, banking relationships, cash forecasting, debt facility management, team leadership, process automation, foreign currency exposure, regulatory documentation, and treasury support for acquisitions.

Serve as strategic partner and operational leader for Franchise Business Owners, providing software and maintenance support, building relationships, defining KPIs, coordinating programs, and driving franchise growth and operational excellence.