Jobs at National Indemnity Company

Designs and manages enterprise Voice of the Customer programs, including surveys, customer research, feedback-data integration, journey mapping, and satisfaction measurement. Analyzes customer and operational data to identify trends, pain points, and improvement opportunities, then delivers actionable recommendations through reports, dashboards, and presentations. Partners cross-functionally, supports customer experience platforms and vendors, trains stakeholders, and promotes customer-centric practices.

Owns claims software product delivery by defining goals, gathering requirements, writing user stories, prioritizing work, planning releases, and facilitating Agile ceremonies. Partners with stakeholders, Scrum Masters, technical leads, business analysts, and QA professionals to guide delivery teams, coordinate testing, manage dependencies, and ensure clear communication throughout development projects.

Supports and maintains Workday HRIS functionality for Recruiting, VNDLY, and Talent. Configures business processes, security, reporting, calculated fields, and condition rules; troubleshoots complex issues; manages testing, documentation, releases, data integrity, and system enhancements. Partners with HR and cross-functional stakeholders to gather requirements, deliver solutions, improve processes, and provide technical guidance.

Underwriting intern evaluates commercial auto insurance risks using driver quality, loss history, and business operations. The role identifies potential concerns, communicates issues to lead underwriters, and explains pricing decisions to agents. The internship provides foundational knowledge of insurance coverages, pricing, and commercial auto underwriting while developing detail orientation, accuracy, written communication, proofreading, and deadline-management skills.

Investigates, evaluates, and resolves property damage and bodily injury insurance claims. Analyzes coverage, assesses losses and liability, establishes reserves, identifies potential fraud, negotiates settlements, manages claim files, coordinates with adjusters and legal counsel, and ensures compliance with insurance laws and contracts.

Supports marketing communications by contacting prospective insurance agents, crafting marketing messages, gathering market intelligence, analyzing internal data, assisting with agency applications, and following up on incomplete information. The internship develops communication, data analysis, collaboration, insurance, and marketing operations skills.

Design, create, and execute automated and manual tests (regression, functional, integration, performance). Lead testing strategy, integrate testing into SDLC, automate repeatable tests, analyze results, and recommend corrective actions while collaborating with engineers, product partners, and business stakeholders.

Automate deployments, testing, and configuration; build CI/CD pipelines and self-service platforms; create reusable components and golden paths; guide teams on Azure infrastructure, ADO/GitHub SDLC, networking, DNS, and server operations to improve delivery speed and reliability.

Prepare daily deposits and outgoing checks, code and balance daily cash transactions, assist with electronic statutory filings, perform data entry and special financial projects, and support cash management while maintaining accuracy, confidentiality, and meeting daily deadlines.

Serve as a marketing and business development representative for agency operations in the assigned territory. Identify and visit prospective and existing agencies, provide product training and marketing support, analyze production vs. goals, resolve agent inquiries, manage marketing materials and outreach, and maintain product knowledge. Role requires frequent travel and P&C licensing.

Provide first‑notice‑of‑loss intake and claims process support to agents, insureds, and claimants. Document and escalate high‑priority claims, liaise with examiners and partners, answer status inquiries, assist with system testing, improve processes, and support training and onboarding.

Lead design, creation, and execution of automated and manual tests (including Guidewire). Plan regression, functional, integration, performance, and data validation tests. Automate repeatable tests, integrate testing into SDLC, document/analyze results, and recommend corrective actions while promoting quality and testing best practices across teams.

Design, develop, document, and maintain web and desktop rating and issuance applications. Provide technical support (installation, configuration, troubleshooting), implement automation projects, and collaborate within a development team to ensure code quality and SQL-backed functionality.

Serve as the ServiceNow product owner: gather requirements, define user stories, prioritize the backlog, plan releases and sprints, guide Agile ceremonies, coordinate stakeholders, and support BA/QA in test planning to deliver platform functionality.

Serve as Product Owner for software delivery teams: gather and prioritize feature requests, define user stories, plan releases and sprints, support BA/QA in test planning, lead Agile ceremonies, and coordinate communication between stakeholders and delivery teams to drive product outcomes.

Serve as liaison between Finance and Technology to define, document, and validate requirements for financial close, statutory and GAAP reporting, intercompany/reinsurance workflows, reconciliations, controls, and audit support. Translate accounting needs into user stories, specs, test cases, and UAT; investigate data issues and partner with developers and QA to deliver auditable, compliant solutions.

Develop and validate daily data feeds, reports, and applications; vet other developers' work for data integrity; collaborate with business partners; participate in Agile ceremonies; identify and improve ETL performance; maintain clear documentation.

Serve as Product Owner for commercial auto software delivery: define product goals, translate requirements into user stories, prioritize backlog, coordinate releases and sprints, lead agile ceremonies, liaise with stakeholders, and support BA/QA on testing and acceptance.

Lead and develop client services teams to deliver timely, accurate service to agents and insureds. Oversee staffing, performance, workflows, and escalations. Partner with stakeholders to evaluate and implement process and technology improvements that enhance operational efficiency and customer experience.

Maintain and support Azure cloud infrastructure (networking, compute, storage) using IaC, automate deployments via CI/CD, monitor platform health, enforce cloud security, and collaborate on architecture and integrations to enable digital transformation.