Teams at National Indemnity Company

Investigates, evaluates, and resolves property damage and bodily injury insurance claims. Responsibilities include coverage analysis, loss assessment, reserving, settlement negotiation, fraud identification, claims documentation, coordination with legal counsel and independent adjusters, and compliance with applicable laws and insurance contracts.

Lead and develop client services teams to deliver timely, accurate service to agents and insureds. Oversee staffing, performance, workflows, and escalations. Partner with stakeholders to evaluate and implement process and technology improvements that enhance operational efficiency and customer experience.

Provides phone and email support to agents, insureds, claimants, and internal teams. Resolves routine inquiries, routes complex requests, processes underwriting submissions and loss run requests, maintains customer information, and handles administrative workflows. The role requires accurate documentation, confidentiality, strong communication, customer service skills, and proficiency with Microsoft Office.