Jobs at M&T Bank

Supports digital product development for M&A deal administration by eliciting requirements, documenting workflows and user journeys, defining success metrics, managing user stories and acceptance criteria, supporting UAT and issue triage, and tracking feature traceability. Partners with product, technology, operations, risk, and compliance stakeholders to deliver client-focused solutions that balance usability, business value, operational efficiency, and controls.

Supports growth and retention of the Commercial Card portfolio through proactive client outreach, account reviews, risk mitigation, optimization, and revenue-generating opportunities. Partners with sales, relationship management, service, and product teams to strengthen client relationships, increase utilization, support supplier enablement, and protect revenue. Provides training and mentoring to junior account managers while maintaining compliance and internal control standards.

Performs commercial credit underwriting, financial analysis, risk rating, portfolio monitoring, covenant assessment, financial modeling, and credit recommendations. Reviews financial statements, tax returns, collateral, industry data, and credit reports; identifies emerging risks and policy issues; supports relationship managers; presents analyses to credit committees; and ensures compliance with regulatory and internal controls.

Designs, implements, and maintains ServiceNow Platform Analytics, reporting, dashboards, performance indicators, and CMDB solutions. Develops scripts and database views, ensures data accuracy, establishes analytics governance, supports automation and process improvement, and collaborates with stakeholders and engineering teams. The role also provides training, documents processes, addresses root causes, supports audits and regulatory controls, and mentors teams on ServiceNow analytics and CMDB practices.

Underwrite and monitor commercial credit transactions and loan portfolios, analyze financial statements and credit risk, prepare financial models and covenant analyses, recommend deal structures and risk ratings, ensure policy and regulatory compliance, and present findings to credit committees. Partners with relationship managers throughout the loan lifecycle and may lead transaction execution teams while supporting junior analyst development.

Leads ServiceNow CMDB configuration management, Discovery, and Service Mapping initiatives. Oversees operational queues, audits, compliance, CMDB health, configuration data accuracy, access controls, reporting, and service improvement. Collaborates with infrastructure, application, business, and IT stakeholders to define requirements, validate relationships, deliver CMS functionality, troubleshoot Discovery failures, and improve service visibility. Provides technical guidance, mentors specialists, supports configuration control activities, and ensures adherence to risk, regulatory, and internal control standards.

Originates residential mortgage loans by assessing applicants’ financial and credit information, recommending suitable FHA, VA, conventional, and other loan products, issuing prequalification statements, negotiating terms, and ensuring regulatory compliance. Develops business through Realtors, builders, developers, community outreach, seminars, and customer contacts. Monitors real estate and mortgage regulatory trends while maintaining SAFE Act registration and working independently both in and outside the office.

Manages and grows the Commercial Card portfolio by retaining clients, increasing utilization, identifying optimization opportunities, and generating qualified referrals. Conducts account reviews, monitors portfolio health, addresses attrition risks, promotes Commercial Payments solutions, coordinates with sales and internal partners, and supports opportunity implementation. Provides training and mentoring to junior Account Managers while maintaining compliance and operational risk controls.

Owns the vision, roadmap, backlog, and delivery outcomes for a large product or product portfolio. Represents customer and stakeholder needs, writes user stories and acceptance criteria, collaborates with agile delivery teams, and influences senior partners across the organization. Uses design thinking and analytics to guide product decisions, coordinates dependent backlogs, manages risk and regulatory controls, and supports digital transformation initiatives.

Designs, develops, tests, deploys, and supports Oracle ADW-based data integration and processing solutions. Responsibilities include SQL/PLSQL development, ETL/ELT pipelines, source-to-target mapping, data reconciliation, performance tuning, production troubleshooting, SDLC traceability, release management, and technical guidance. The role partners with Finance, Technology, architecture, testing, vendors, and downstream consumers while supporting controlled delivery across enterprise environments.

Provides strategic legal advice to assigned business units, evaluates and mitigates legal risks, supports product and geographic expansion, reviews business and regulatory documents, advises on policies, and may handle litigation with outside counsel. The role requires collaboration with senior management, guidance to junior staff, and possible supervision of paralegals. Preferred experience includes credit and loan documentation, forbearance agreements, loan modifications, commercial bankruptcy, and workouts.

Supports Customer Asset Management default servicing through cross-functional projects, reporting, financial and workflow analysis, data reconciliation, procedure updates, audits, compliance testing, system support, and implementation of projects and regulatory changes. Partners with business units, vendors, and Technology while identifying risks and maintaining internal controls.

Leads analytics and insights for Enterprise Operations, partnering with business leaders to solve operational challenges. Develops complex analyses, dashboards, scorecards, KPIs, and data-driven recommendations. Translates findings into executive narratives, supports process improvement and automation initiatives, measures business impact, and mentors analysts. Requires strong analytical, consultative, communication, and data storytelling skills, with experience using analytics and reporting tools.

Leads business and systems analysis for product and pricing initiatives, including requirements, integrations, testing, implementation readiness, production validation, risk management, and vendor coordination. Works across business and technology teams to support APIs, batch processes, data flows, cloud modernization, cybersecurity reviews, resiliency, and regulatory controls. Maintains project documentation, manages dependencies and defects, investigates production issues, and supports multiple moderately complex efforts with limited supervision.

Owns the full lifecycle of critical banking applications and services, including architecture, development, testing, deployment, modernization, production support, and retirement. Designs secure, resilient solutions using C#/.NET, APIs, databases, cloud platforms, containers, and DevOps tooling. Leads technical analysis, code and design reviews, incident response, resiliency improvements, regulatory compliance, and cross-team coordination. Mentors engineers and evaluates AI-assisted development tools while maintaining security, quality, and operational standards.

Leads reliability and operational excellence for NICE Actimize fraud, AML, and financial crime platforms. Responsibilities include production support, incident management, observability, CI/CD, Terraform-based infrastructure automation, release engineering, testing, Azure operations, migrations, and SRE metric development. The role provides technical leadership and mentorship without direct people management and supports AIQ, data center, and cloud migration initiatives.

Administers trust and entity accounts for high-net-worth private and institutional clients. Serves as the primary client contact, processes transactions and distributions, establishes accounts, maintains controls, resolves service issues, and supports account representatives. The role also manages internal and external service relationships, assists with client strategy implementation, ensures regulatory and audit compliance, and provides guidance to less experienced staff.

Administers complex global capital markets trust and entity accounts for high-net-worth private and institutional clients. Serves as a primary client contact, processes transactions and distributions, establishes accounts, resolves issues, manages service partners, supports relationship managers, maintains controls and regulatory compliance, and mentors less experienced staff.

Negotiates and closes transaction deal documents for institutional services clients. Acts as the central deal manager, coordinates internal support teams, assists Sales with business development and deal structures, manages client-related issues, and ensures compliance with risk, regulatory, audit, and internal control standards.

Administers complex global capital markets trust and entity accounts for high-net-worth private and institutional clients. Serves as a primary client contact, processes transactions and distributions, establishes accounts, resolves issues, and supports relationship managers. Maintains controls, regulatory compliance, audit requirements, and client service standards. Provides recommendations, manages internal and external service relationships, and may mentor less experienced associates.