Overview:
Oversees a staff of group leaders and operational managers, ensuring operational efficiency and targeted results are met. Provides operational, technical and functional expertise in work policies and procedures. Provides strategic direction for the department, staffing and technology enhancements. Plans, implements and manages all functions and resources of the Investigations team to achieve the strategic objectives of the enterprise-wide security team in an efficient and effective manner.
Primary Responsibilities:
- Responsible for planning, leadership, problem resolution, analysis and reporting for assigned fraud group of Field Investigations, including managing and assigning caseloads to team members and maintaining appropriate staffing levels when necessary.
- Manage all loss mitigation on an enterprise-wide basis including presenting updates to senior management.
- Oversee Divisional/Departmental initiatives, Audit, Risk and business partner communication.
- Plan and implement new methods and procedures to make daily operations more efficient.
- Implement recommendations for Department policy changes and create new unit policy and procedures.
- Responsible for strategic planning and all short to long-term initiatives within the area.
- Oversee training and development of direct reports.
- Responsible for overall direction of the Department and requires high level knowledge of business, applicable regulations and affiliated technology.
- Plan, organize and supervise work of staff and produce results.
- Oversee or assist with budgeting and financial forecasting
- Participate in higher-level involvement with Enterprise efforts including projects, organizational objectives planning and business partner development.
- Contribute towards achievement of Company’s strategic and operational objectives.
- Build an effective team of leaders by providing guidance and coaching to subordinate managers.
- Narrowly focused operations, associated with strategic development, regulatory, audit, and technology efforts.
- Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.
- Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Complete other related duties as assigned.
Scope of Responsibilities:
The position has high-level interaction with external business partners, local and federal regulators and senior management.
Education and Experience Required:
Bachelor’s degree and a minimum of 9 years’ experience, or in lieu of a degree, a combined minimum of 13 years’ higher education and/or work experience, including a minimum of 9 years’ experience Minimum of 6 years’ managerial experience
Experience handling multiple tasks in support of various assignments
Self-motivated, well-organized individual
Experience working under time constraints
Strong interpersonal skills necessary for business partner relationships within and outside organization
Strong leadership skills, including professional development, and mentoring
Experience delegating responsibilities and providing leadership and training to key personnel
Possession of key competencies, including conflict management, business negotiation, organization and decision-making
Proven ability to meet financial and business plan forecasts
Education and Experience Preferred:
Master’s degree
Financial Crimes-related experience
Knowledge of software utilized in department
Proficiency with personal computers as well as pertinent word processing, database and spreadsheet software packages Knowledge of Bank-wide policies and procedures and responsible area
Experience working with a team to create innovative, large scale solutions that map business architecture to solution functionality
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $145,114.31 - $241,857.18 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
LocationBridgeport, Connecticut, United States of America
M&T Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about M&T Bank and has not been reviewed or approved by M&T Bank.
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Retirement Support — Retirement benefits are positioned as a strong pillar, including a 401(k) match and the possibility of an additional employer contribution, plus access to an employee stock purchase plan.
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Leave & Time Off Breadth — Time-off offerings are framed as competitive, with a flexible PTO approach and paid volunteer time called out as a meaningful add-on to standard leave.
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Wellbeing & Lifestyle Benefits — Wellbeing support appears comparatively robust, highlighted by mental-health therapy/coaching sessions and broader wellness programming alongside community-oriented perks.
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What We Do
M&T Bank is a multi-state community-focused bank serving New York, Maryland, New Jersey, Pennsylvania, Delaware, Connecticut, Virginia, West Virginia and Washington, D.C. Founded in 1856, the company provides banking, investment, insurance and mortgage financial services to more than 3.6 million consumer, business and government clients.
