Jobs at Mox Bank Limited

Handle written and verbal customer complaints across multiple channels, ensuring timely investigation, resolution, acknowledgment, communication, and system logging. The role works with internal stakeholders to maintain service standards and positive customer relationships. Candidates need retail banking, credit card, and personal loan operations knowledge, strong communication skills in Cantonese, English, and Mandarin, and proficiency in English and Chinese word processing. At least three years of complaint-handling experience qualifies for the Manager level; less experience may be considered for Officer.

Oversee daily investment operations across multiple asset classes, including post-trade processing, settlement, reconciliation, corporate actions, liquidity, transfers, and exception management. Support client inquiries, risk controls, audit coordination, management reporting, and process improvements. Collaborate with business and technology teams to translate operational requirements into solutions while ensuring accurate records, regulatory discipline, and timely escalation of issues.

Lead insurance governance, risk, and compliance activities for bancassurance products. Responsibilities include managing product approvals, developing policies, conducting compliance and sales-practice reviews, performing gap analyses, monitoring regulatory changes, supporting customer protection and ethical sales practices, managing licensing requests, and coordinating regulatory inspections and inquiries.

Lead and support internal audit engagements across retail banking and wealth management, including risk assessments, audit planning, fieldwork, reporting, issue tracking, and regulatory reviews. The role partners with business and audit stakeholders, provides product and domain expertise, guides team members, and contributes to advisory assignments and cross-functional audits within a digital bank.

Lead the architecture and development of an enterprise security platform spanning DevSecOps, cloud security, IAM, PAM, and infrastructure as code. Build secure-by-default modules, integrate automated security testing into CI/CD pipelines, implement zero-trust and ephemeral access models, secure Kubernetes workloads, and deploy CSPM and container security solutions. The role also involves mentoring engineers, advocating security-by-design practices, reducing deployment friction, and providing technical leadership across cybersecurity and engineering teams.

Design, maintain, and improve data lakes, operational databases, data pipelines, batch and real-time processing systems, and metadata and lineage repositories. Collaborate with data science and product teams to structure schemas, develop data models, integrate new data sources, and deliver reliable metrics and insights. The role involves cloud infrastructure, distributed systems, workflow orchestration, data streaming, containerization, CI/CD, and data security.

Build and operate scalable backend systems for a cloud-native digital bank. Develop RESTful APIs and event-driven microservices using Kotlin or Java, work with databases and event streams, deploy containerized services, and implement CI/CD. Responsibilities include writing tested and maintainable code, ensuring reliability and security, monitoring production systems, responding to incidents, and collaborating across interdisciplinary teams.

Lead customer acquisition, engagement, and retention across CRM, lifecycle, campaign, affiliate, and performance marketing. Manage multi-million-dollar budgets, optimize digital funnels and ROAS, develop segmentation and automation strategies, oversee partnerships, and use analytics and testing to improve conversion and customer lifetime value. Collaborate with product, technology, compliance, legal, and analytics teams to deliver compliant financial-services marketing initiatives.

Manage retail credit risk strategy and the credit decision engine. Responsibilities include implementing decision logic, developing credit policies, prioritizing product backlogs, researching lending trends, monitoring risk and product KPIs, automating analytics and reporting, coordinating with Risk, Collections, Fraud, and Lending teams, and escalating issues with appropriate mitigations.

Supports cybersecurity engineering through security automation, CI/CD tool maintenance, vulnerability triage, secrets detection, infrastructure-as-code linting, cloud configuration monitoring, and IAM audits. Writes Python or Bash scripts, maintains internal security tooling and dependencies, manages documentation and Git-based infrastructure, integrates alerts through APIs and webhooks, and uses AI-assisted techniques responsibly. The role provides mentorship and a pathway toward DevSecOps and platform security.